Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Data Center Technicians should be willing to work both independently and with a team. Work ... and management as needed/required -Serving as a primary contact point for both internal and ...
Contact Center Manager information
See Reno, NV salary details
$21.4K - $28.4K
2% of jobs
$28.4K - $35.3K
0% of jobs
$35.3K - $42.2K
6% of jobs
$42.2K - $49.2K
5% of jobs
$52.5K is the 25th percentile. Wages below this are outliers.
$49.2K - $56.1K
23% of jobs
$56.1K - $63K
11% of jobs
The median wage is $63.9K / yr.
$63K - $70K
17% of jobs
$74.1K is the 75th percentile. Wages above this are outliers.
$70K - $76.9K
17% of jobs
$76.9K - $83.8K
7% of jobs
$83.8K - $90.8K
6% of jobs
$90.8K - $97.7K
4% of jobs
$21.4K
$65.4K
$97.7K
How much do contact center manager jobs pay per year?
As of Aug 14, 2026, the average yearly pay for contact center manager in Reno, NV is $65,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $74,800.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?
To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.
What is the difference between Contact Center Manager vs Customer Service Supervisor?
| Aspect | Contact Center Manager | Customer Service Supervisor |
|---|---|---|
| Credentials | Typically requires a bachelor’s degree and experience in call center operations | Often requires a high school diploma or associate degree with customer service experience |
| Work Environment | Oversees multiple teams within a call center, managing operations and strategy | Manages a team of customer service representatives, focusing on daily service quality |
| Employer & Industry | Common in large corporations, BPOs, and telecom industries | Found in retail, healthcare, and service industries |
The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.
What does a contact center manager do?
A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.
What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?
Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.
What does a contact center manager do?
A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs
What are the most commonly searched types of Contact Center jobs in Reno, NV?
The most popular types of Contact Center jobs in Reno, NV are:
What cities near Reno, NV are hiring for Contact Center Manager jobs?
Cities near Reno, NV with the most Contact Center Manager job openings:
Full-time
Medical, Retirement
Re-posted 28 days ago
Amazon rating
7.4
Based on 7,086 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Join our dynamic AWS team and become a critical guardian of global cloud infrastructure! You'll play a pivotal role in maintaining the heartbeat of the world's most innovative technology platform, ensuring seamless data center operations that power millions of businesses and services worldwide.
Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
-Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
-Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
-Performing on-call duties and participating in scheduled maintenance and change management activities
-Contributing to documentation and process improvement initiatives based on your analysis of operational issues
-Helping to train and onboard new team members
Physical requirements:
-Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
-Working in cramped and/or elevated locations
-Bending, lifting, stretching, and reaching
-Standing and walking for up to 8+ hours a day
-Ascending and descending ladders, stairs, and gangways safely and without limitation
-Work in a noisy environment
-Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
-Ability to travel to or commute between data center locations as needed
-Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
-Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
A day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
-Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
-Solve problems at their root and step back to understand the broader context
-Maintain service level agreements through the implementation of proactive issue detection and reporting
You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
- Ability to work on a flexible schedule including days, nights, and/or weekends.
PREFERRED QUALIFICATIONS
- Experience managing work and priorities through a ticketing system
- Experience working in a Data Center environment
- An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
- Understanding of network design, protocols and layer 1/2 troubleshooting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NV, SPARKS - 27.00 - 48.00 USD hourly
Data Center Technicians should be willing to work both independently and with a team. Work prioritization, organizational skills, effective communication, and the ability to react quickly are critical to success. In addition to hardware and network repair, candidates will install equipment, create documentation, innovate solutions, and fix problems within the data center space. This team works in an environment that operates 24/7. Traveling within and outside of the regional work area is required.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
NOTE: Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.
NOTE: Lump sum stipend will be provided to eligible candidates who relocate for this position.
Key job responsibilities
-Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
-Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
-Performing on-call duties and participating in scheduled maintenance and change management activities
-Contributing to documentation and process improvement initiatives based on your analysis of operational issues
-Helping to train and onboard new team members
Physical requirements:
-Regularly lift and/or move up to 40 pounds; and participate in group lifts for 41+ pounds
-Working in cramped and/or elevated locations
-Bending, lifting, stretching, and reaching
-Standing and walking for up to 8+ hours a day
-Ascending and descending ladders, stairs, and gangways safely and without limitation
-Work in a noisy environment
-Work shifts longer than 8 hours to support 24/7 operations (covering both night and day shifts).
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, which could require travel to established locations for training until your designated site becomes fully operational.
Essential Requirements:
-Ability to travel to or commute between data center locations as needed
-Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
-Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs.
A day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:
-Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution
-Solve problems at their root and step back to understand the broader context
-Maintain service level agreements through the implementation of proactive issue detection and reporting
You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of the regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided.
About the team
Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS? Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion of events fosters stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
BASIC QUALIFICATIONS
- High school or equivalent diploma
- 1+ years of computer/server hardware troubleshooting or related IT experience
- Ability to work on a flexible schedule including days, nights, and/or weekends.
PREFERRED QUALIFICATIONS
- Experience managing work and priorities through a ticketing system
- Experience working in a Data Center environment
- An Associate's degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
- Understanding of network design, protocols and layer 1/2 troubleshooting
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, NV, SPARKS - 27.00 - 48.00 USD hourly
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US