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Contact Center Manager Jobs in Reno, NV (NOW HIRING)

DSV Global Transportation

Data Center Supervisor

Mccarran, NV

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Data Center Supervisor-Temp Conversion Time Type: Full Time Position Description Summary ... contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your ...

Zurich NA

Claims Call Centre Representative

Carson City, NV · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... contact center team. If you are passionate about customer service and want to help people, we want ... Manage incoming inquiry calls of different levels of complexity, ensuring a positive customer ...

New

Amazon

Data Center Technician, AWS Data Center team

Sparks, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... as a primary contact point for both internal and external stakeholders, including engineers ...

Amazon

Data Center Technician

Sparks, NV · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Data Center Technician

Sparks, NV · On-site

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... as a primary contact point for both internal and external stakeholders, including engineers ...

Amazon

Data Center Technician

Sparks, NV · On-site

... managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the ... as a primary contact point for both internal and external stakeholders, including engineers ...

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Showing results 21-40

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Reno, NV

Contact Center Manager information

See Reno, NV salary details

$21.4K

$65.4K

$97.7K

How much do contact center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center manager in Reno, NV is $65,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $74,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Reno, NV?

The most popular types of Contact Center jobs in Reno, NV are:

What cities near Reno, NV are hiring for Contact Center Manager jobs?

Cities near Reno, NV with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,448 per year, or $31.5 per hour.

Director, Member Advocate Center

Costco Auto Program

Reno, NV

$100K - $110K/yr

Full-time

Re-posted 18 days ago

Job description

Description

ESSENTIAL DUTIES AND RESPONSIBILITIES:


  • Provide strong, dynamic leadership that mentors, develops, and guides team members of all levels
  • Planning and management of staff, with an emphasis on recruiting and retaining all promotional staff through strategic workforce planning.
  • Organizes, oversees and assumes responsibility for contact center operations such as customer phone calls and emails, daily personnel activities, schedules and training, customer service and other administrative duties.
  • Manages performance to meet and exceed team and company performance goals and KPI's such as Service Level, Average Speed of Answer, Abandon percentage, etc.
  • Tracking and reporting performance metrics to include call efficiency, satisfaction rates, staffing utilization and turnover.
  • Monitoring results of Quality Assurance (QA) programs fostering continuous performance improvement
  • Develop and maintain effective organization of responsibility, including efficient recruiting, training, coaching, recognition, workflow patterns, performance standards, delegation of duties, staffing levels and supervision
  • Works with the department Managers and Supervisors to fulfill department staffing objectives by reviewing headcount, workload and shift requirements.
  • Collaborates with Managers and Supervisors on ensuring job expectations are communicated appropriately to all staff.
  • Ensures that all Managers and Supervisors are continually monitoring, appraising, coaching and reviewing all staff.
  • Planning and reviewing compensation
  • Maintains professional and technical knowledge by tracking emerging trends in call center operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies
  • Ensuring detailed records of communications are kept in database.
  • Conduct cross- departmental training sessions before, during, and after the launch of a promotion.
  • Contribute towards the completion of projects as work volume requires. Including, but not limited to escalated member and dealer issues.
  • Other duties as assigned


Requirements

  • 10 years of Call center experience in a managerial role (customer service preferred)
  • Bachelor's degree preferred or equivalent combination of education and experience.
  • Minimum of 7 years' experience leading high performing team
  • Proficient in MS Office Suite (Outlook, Word, PowerPoint, Excel)
  • Proven leadership and management skills
  • Proven experience managing KPI's (metrics related to member satisfaction, performance levels related to inbound/outbound calls)
  • Ability to mentor, empower and develop employees
  • Superb decision making and problem-solving skills
  • Strong analytic skills
  • Takes initiative with strong planning and organizational skills
  • Excellent oral and written communication skills
  • Excellent customer service skills and phone etiquette
  • Flexible and able to adapt to change in a fast-paced environment
  • Positive thinker, able to stay calm under pressure
  • Excellent interpersonal skills with ability to work with all levels of Senior Management
  • Takes initiative towards process improvement to gain efficiencies within the department
  • Ability to establish and maintain effective working relationships with all levels of managers and staff
  • Must possess strong work ethic for success in a fast-paced dynamic work environment


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