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Contact Center Manager Jobs in Reno, NV (NOW HIRING)

Help At Home

Contact Center Coordinator

Carson City, NV · On-site

$18 - $20/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients ... Ability to stay organized and manage multiple priorities in a fast paced environment * Strong ...

Meruelo Group

Call Center Manager

Reno, NV

SUMMARY The Call Center Manager oversees the daily operations of the Call Center and our PBX ... Make constant contact with both internal and external guests to provide optimal guest service. This ...

Costco Auto Program

Call Center Supervisor

Reno, NV

$21 - $24/hr

  • PTO

The Supervisor-I will provide MAC Manager(s) with trends and feedback to improve overall operations ... Minimum of 5 years Contact Center experience with 3 years in a Supervisory role * Flexible Hours ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

Amazon

Data Center Facilities Manager

Sparks, NV · On-site

$170K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Data Center Facility Manger role acts as Amazon's front line when it comes to hands-on electrical ... If the country/region you're applying in isn't listed, please contact your Recruiting Partner. The ...

European Wax Center

Assistant General Manager

Reno, NV · On-site

$17 - $23/hr

  • PTO

... contact and decision-maker when leading the shift solo Center OperationsOwn opening and closing ... ACM to Center Manager and beyond30-60-90 day onboarding with mentorship from your Center ...

Meruelo Group

Call Center Supervisor

Reno, NV

Manages group blocks, ensuring all room/suite inventory allocation and guidelines are monitored and ... Work with internal and external guests which includes contact with various departments to provide ...

Meruelo Group

Call Center Shift Manager

Reno, NV

EDUCATION and/or EXPERIENCE Minimum of 3 years' call center supervisor experience or any ... Team Member will perform work face-to-face including verbal contact with others around computer ...

UFCU

Manager Member Sales and Service

Reno, NV

Responsible for oversight, continuous improvement, and management of the MSC Contact Center as a Solution (CCaaS) platform suite, including but not limited to Quality Management, Workforce Management ...

Costco Auto Program

Member Advocate I

Reno, NV · On-site

$16 - $19/hr

Handles both incoming and outgoing calls in a Contact center environment * Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management

Affinity Development Group

Member Advocate I

Reno, NV · On-site

$16 - $19/hr

Handles both incoming and outgoing calls in a Contact center environment * Demonstrate high level of Customer Service skills and professionalism when dealing with members/employees/management

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Contact Center Manager information

See Reno, NV salary details

$21.4K

$65.4K

$97.7K

How much do contact center manager jobs pay per year?

As of Aug 14, 2026, the average yearly pay for contact center manager in Reno, NV is $65,448.00, according to ZipRecruiter salary data. Most workers in this role earn between $51,800.00 and $74,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.
More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Reno, NV?

The most popular types of Contact Center jobs in Reno, NV are:

What cities near Reno, NV are hiring for Contact Center Manager jobs?

Cities near Reno, NV with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $65,448 per year, or $31.5 per hour.

Contact Center Coordinator

Help At Home

Carson City, NV • On-site

$18 - $20/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Help At Home rating

5.7

Company rating: 5.7 out of 10

Based on 180 frontline employees who took The Breakroom Quiz

149th of 240 rated social care providers

Job description

Overview

At Help at Home, we believe everyone deserves the opportunity to live safely and independently in their own home. Our teams support individuals from diverse backgrounds and communities, and we are committed to creating a workplace where employees feel respected, supported, and empowered to make a difference.

As a Contact Center Coordinator, you will play an important role in connecting caregivers, clients, and internal teams. You will help ensure caregiver visits are properly staffed, scheduling changes are handled quickly, and client concerns are addressed with professionalism and compassion.

This role is ideal for someone who enjoys helping people, thrives in a collaborative and fast paced environment, and values meaningful work that directly impacts the lives of others.

Help at Home is hiring a Remote Contact Center Coordinator! We offer weekly pay between $18.00-$20.00 an hour! 2nd Shift days and hours - Monday, Tuesday, Thursday, Friday, Sunday- 2pm-10pm EST

Responsibilities

What You’ll Do:

  • Serve as a central point of contact for caregivers, clients, and internal teams, providing timely and professional support

  • Confirm caregiver arrival for scheduled visits and help ensure clients receive the care they expect

  • Coordinate scheduling updates, caregiver call outs, and staffing support for new and existing cases

  • Respond to urgent escalations and client concerns, ensuring issues are handled quickly and appropriately

  • Support incident reporting and documentation to maintain accurate records and ensure quality care

  • Collaborate with teams across markets to resolve inquiries and provide guidance on company policies and procedures

  • Maintain accurate documentation of calls, inquiries, and resolutions in company systems

  • Support quality assurance through call and documentation reviews

Qualifications

What You'll Bring:

  • High School Diploma or GED required

  • Previous customer service experience and working remote required

  • Scheduling or workforce coordination experience preferred

  • Strong communication and interpersonal skills with the ability to work with individuals from diverse backgrounds and experiences

  • Ability to stay organized and manage multiple priorities in a fast paced environment

  • Strong attention to detail and problem solving skills

  • Ability to maintain confidentiality and handle sensitive information in compliance with HIPAA

  • Proficiency in Microsoft Office

  • Availability to work weekends and holidays as needed

Benefits

Help at Home offers a comprehensive benefits package designed to support the health, financial well being, and work life balance of our employees.

Benefits may include:

  • Medical, dental, and vision insurance

  • 401(k) retirement plan

  • Paid time off and paid holidays

  • Career growth and advancement opportunities

  • Employee assistance program and wellness resources

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Help At Home is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or religion or other legally protected status.

Pay Range

USD $18.00 - USD $20.00 /Hr.

What Help At Home employees say

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