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Contact Center Manager Jobs in Indiana (NOW HIRING)

OPENLANE

Account Coordinator - Contact Center

Carmel, IN · Remote

$20/hr

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team ... Strong time management, organizational, and written/verbal communication skills * A professional ...

OPENLANE

Account Coordinator - Contact Center

Carmel, IN · Remote

$18 - $19/hr

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team ... Strong time management, organizational, and written/verbal communication skills * A professional ...

OPENLANE

Account Coordinator - Contact Center

Carmel, IN · On-site +1

$18 - $19/hr

PAR is looking for a customer-focused, detail-oriented professional to join our Contact Center team ... Strong time management, organizational, and written/verbal communication skills * A professional ...

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Showing results 41-60

All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Indiana

Contact Center Manager information

See Indiana salary details

$20.5K

$62.5K

$93.3K

How much do contact center manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for contact center manager in Indiana is $62,461.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,500.00 and $71,400.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Indiana?

The most popular types of Contact Center jobs in Indiana are:

What cities in Indiana are hiring for Contact Center Manager jobs?

Cities in Indiana with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Indiana as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $62,461 per year, or $30 per hour.

Senior Analyst, GTM Product Marketing - Contact Center

Salesforce, Inc.

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 24 days ago

Salesforce rating

8.1

Company rating: 8.1 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

113th of 245 rated software companies

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Marketing & Communications

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. We're looking for a motivated, technical product marketer to join the Agentforce Contact Center PMM team as a Senior Analyst, GTM Product Marketing.
This is a field-facing, technical product marketing role at the intersection of product, sales, and technical execution. You'll help sellers win by building and maintaining live demo environments for Salesforce, producing Contact Center demo content, and developing enablement programs that drive pipeline and revenue.
If you've got a background in contact center technology, solution engineering, or technical sales - and you love getting into the weeds of configuring, testing, and deploying demo environments - this role is for you.What You'll DoDemo Build & Deployment
  • Own Contact Center demo environments in Salesforce's demo tool, configuring flows, routing, AI features, digital channels, and agent experiences that reflect real-world deployments
  • Set up, test, and maintain production-ready demo orgs for use by AEs, SEs, and at events, ensuring demos are stable, current, and aligned with the latest product releases
  • Produce demo videos (screen recordings, narrated walkthroughs) that showcase live product functionality - not just slides
Sales Enablement & GTM Execution
  • Build and maintain sales enablement assets for Agentforce Contact Center: pitch decks, playbooks, FAQs, sales plays, competitive battle cards, and qualification guides
  • Develop and deliver enablement programs to educate global sellers on Contact Center capabilities, personas, and differentiated value
  • Develop short-form sizzle reels and enablement videos to keep sellers up to date on launches, customer wins, and more
  • Translate Contact Center product capabilities into clear messaging for sellers and solutions engineers
  • Partner with sales leaders and SEs to identify gaps in the field and quickly close them with the right content and tools
  • Activate GTM programs across industries, regions, and partner channels to drive sales and pipeline
  • Support cross-cloud storytelling (e.g., Agentforce Contact Center + Agentforce Sales + Agentforce Marketing) through demo and GTM scenarios that connect the products in a live org
Cross-Functional Collaboration
  • Partner closely with Product Management, Sales, Solutions Engineering, and Campaigns teams
  • Collaborate with Core PMM and regional teams to ensure consistent, high-quality go-to-market execution
  • Contribute to customer-facing events and launches, including Dreamforce, World Tour, and product launches
What We're Looking ForRequired
  • 3-5 years of experience in technical product marketing, sales/solutions engineering, or a closely related technical GTM role
  • Hands-on experience building and configuring Salesforce demo orgs - familiarity with flows, omni-channel routing, and org setup is a strong baseline
  • Comfortable working directly in Salesforce's demo tool or sandbox environments to build, test, and maintain demo configurations
  • Experience producing demo content: screen recordings, narrated walkthroughs, or live demo delivery
  • Strong understanding of B2B SaaS GTM motions - how sales cycles work, what sellers need, and how to build for them
  • Excellent written and verbal communication skills
  • Highly collaborative - comfortable working cross-functionally in a matrixed organization
Preferred
  • Prior experience as a Solutions Engineer (SE) or in a pre-sales technical role - this background is a strong plus and highly valued on this team
  • Deep knowledge of the contact center market - CCaaS platforms, AI-powered service, digital channels, and workforce engagement
  • Familiarity with Salesforce's Agentforce Service, Agentforce, or the Contact Center product portfolio
  • Experience with Salesforce release management or demo environment operations
  • Experience activating GTM programs across multiple sales industries or regions
  • Familiarity with Salesforce's sales operating cadence (pipe councils, QBRs, Dreamforce, etc.)
Why This Role
  • You'll own high-impact, technically demanding work - building the demo environments that Contact Center sellers rely on to close deals
  • You'll be embedded with an expert team that knows the contact center space deeply and moves fast
  • You'll have real creative and technical ownership - over live demo orgs, demo libraries, and the tools the field actually uses
  • You'll grow your skills across the full GTM spectrum: demo engineering, enablement, field activation, and product launches

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates' resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

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