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Contact Center Director Jobs in Puerto Rico (NOW HIRING)

Martin Brower

PR · On-site

$14.75/hr

Responsible Driving and transporting goods between the distribution center and various locations ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...

ArcBest

Clerk, Part-time

San Juan, PR · On-site

$15.25 - $19/hr

Summary Company ABF Freight Location San Juan, PR Workspace Service Center Pay Type Hourly ... Direct and/or assist customers, as needed * Serve as the department point of contact * Compile ...

Martin Brower

PR · On-site

Responsible Driving and transporting goods between the distribution center and various locations ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...

Martin Brower

PR · On-site

$12.75 - $15.50/hr

Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ... center environment * This position must pass post offer drug test Preferred Skills and Experience:

Martin Brower

PR · On-site

$13.75 - $16.25/hr

Be aware of and follow location and work center Safety and Security policies and procedures. * Any ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...

Martin Brower

PR · On-site

$12.75 - $15.50/hr

Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ... center environment * This position must pass post offer drug test Preferred Skills and Experience:

Martin Brower

PR · On-site

Responsible Driving and transporting goods between the distribution center and various locations ... Requests for accommodation should be directed to your point of contact in the Talent Acquisition or ...

Tetra Tech

Customer Service Specialist

Ponce, PR

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The Customer Service Specialist serves as the primary point of contact for applicants and ...

Tetra Tech, Inc.

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The Customer Service Specialist serves as the primary point of contact for applicants and ...

Tetra Tech

Customer Service Specialist

Ponce, PR · On-site

$15 - $17/hr

As a Customer Service Specialist, you will provide professional call center support for ... The Customer Service Specialist serves as the primary point of contact for applicants and ...

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Security Officer - ZSU - FT

Carolina, PR · On-site

Broader or more detailed screening may be required as directed by the ATR in response to the ... Frequent contact with general public, law enforcement, and dispatch center. Required to requiring ...

Kelly Services

EHS Coordinator

Naguabo, PR

Serve as a point of contact for regulatory agencies during site inspections and audits. * Manage ... directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of ...

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Showing results 21-40

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Contact Center Director information

What does a contact center director do?

A Contact Center Director is responsible for overseeing the operations and performance of a company's contact or call center. They develop strategies to improve customer service, manage budgets, and ensure that the center meets its goals for customer satisfaction and efficiency. This role involves leading teams, implementing new technologies, and analyzing data to optimize workflows. Contact Center Directors also coordinate with other departments to align customer service with the company’s overall objectives.

What are the key skills and qualifications needed to thrive as a contact center director, and why are they important?

To thrive as a Contact Center Director, you need strong leadership abilities, extensive experience in customer service management, and a relevant bachelor's degree, often in business or communications. Familiarity with contact center software platforms (like Genesys or Five9), workforce management systems, and quality assurance tools is typically required. Exceptional communication, problem-solving, and strategic thinking skills help you motivate teams and drive continuous improvement. These competencies are crucial for ensuring operational efficiency, high customer satisfaction, and the achievement of organizational goals.

What are some common challenges faced by a contact center director, and how can they be managed?

Contact Center Directors often face challenges such as maintaining high service levels during peak periods, ensuring consistent training and development for agents, and managing turnover. To address these, directors implement robust workforce management systems, foster a positive work culture, and invest in ongoing coaching and technology upgrades. Collaborating closely with HR and IT teams is essential to streamline processes and support both staff and customers effectively.

What is the difference between Contact Center Director vs Customer Service Manager?

AspectContact Center DirectorCustomer Service Manager
ResponsibilitiesOversees entire contact center operations, strategy, and performanceManages customer service team, handles escalations, improves service quality
Required CredentialsBachelor's degree, experience in contact center management, leadership skillsBachelor's degree, customer service experience, team management skills
Work EnvironmentCall centers, customer support centers, corporate officesCustomer service departments, retail, or service-oriented settings
Industry UsageCommonly used in large organizations with multiple contact channelsUsed in various industries focusing on direct customer interaction

The Contact Center Director typically oversees the entire contact center operation, focusing on strategy and performance, while the Customer Service Manager handles day-to-day customer interactions and team management. Both roles require leadership skills and relevant experience, but the director's scope is broader, often involving higher-level planning and resource allocation.

What are popular job titles related to Contact Center Director jobs in Puerto Rico?

For Contact Center Director jobs in Puerto Rico, the most frequently searched job titles are:

What job categories do people searching Contact Center Director jobs in Puerto Rico look for?

The top searched job categories for Contact Center Director jobs in Puerto Rico are:

What cities in Puerto Rico are hiring for Contact Center Director jobs?

Cities in Puerto Rico with the most Contact Center Director job openings:

Contact Center Director jobs near you
Infographic showing various Contact Center Director job openings in Puerto Rico as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 17% Part Time, 1% Temporary, and 5% Contract. Highlights an 82% Physical, 2% Hybrid, and 16% Remote job distribution.

Chofer (Licencia Categoría # 9) $14.75

Martin Brower

PR • On-site

$14.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 2 days ago. Applications are no longer accepted.

Martin-Brower rating

7.7

Company rating: 7.7 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

104th of 366 rated logistics

Job description

Position Summary:
Responsible Driving and transporting goods between the distribution center and various locations/clients, including loading and unloading cargo/inventory. Ensure timely and accurate deliveries, maintain accurate records, and perform routine vehicle maintenance checks.
Key Responsibilities, but not limited to:
  • Transportation:

Drive trailer, truck vehicles to transport cargo/inventory and materials to and from the distribution center.
  • Loading/Unloading:

Loading and unloading cargo/inventory, which may involve using pallet jack and conveyer or other equipment to move pallets/boxes and large items.
  • Delivery Management:

Ensure timely and accurate delivery of goods to designated locations/clients, which may include interacting with clients. Using various equipment that may include manual conveyors, carts or pallets in a multi-temperature environment. Effectively maneuver equipment on lots of limited space and possible obstacles.
  • Record Keeping:

Maintaining accurate records of deliveries, pickups, and any other relevant information.
  • Vehicle Maintenance:

Performing routine checks on the vehicle, reporting any mechanical issues, and ensuring the vehicle is in good working condition.
  • Route Planning:

Utilizing GPS and other routing systems to plan efficient delivery routes and ensure timely arrival at destinations.
  • Safety and Compliance:

Adhering to all traffic laws and regulations, as well as company safety procedures.
  • Customer Service:

Providing professional and courteous customer service during deliveries and addressing any delivery-related inquiries or concerns.
Required Skills and Experience:
  • 21 years of age
  • High School Diploma/GED
  • 9 License
  • Good Choferil
  • Minimum 1 year of commercial driving experience or equivalent experience in the military
  • Willing to work any schedule, including weekends and holidays, due to our 24/7 environment
  • Customer-focused, team-player attitude
  • Demonstrated safety behavior
  • This position must pass post-offer background, pre-employment screening and drug test

Preferred Skills and Experience:
  • Prior foodservice distribution/delivery experience
  • TWIC Card

Physical Demands and Work Environment:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to such things as delivery schedules, order inputs, selection, and Department of Transportation Hours of Service, overtime, attendance and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.

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