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Contact Center Associate Jobs in Waterloo, IA (NOW HIRING)

Dollar General

SALES ASSOCIATE in DIKE, IA S30994

Dike, IA · On-site

$13 - $17.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and ...

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Contact Center Associate information

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$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for contact center associate in Waterloo, IA is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.70 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Waterloo, IA?

The most popular types of Contact Center jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Contact Center Associate jobs?

Cities near Waterloo, IA with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,903 per year, or $21.6 per hour.

SALES ASSOCIATE in TRIPOLI, IA S19366

Dollar General

Tripoli, IA • On-site

$13 - $17.75/hr

Part-time

Re-posted 25 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,660 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and programs. Stock merchandise adequately. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Unload trucks.
  • Follow company work processes to receive, open and unpack cartons and totes; store merchandise in stock room or move directly to sales floor.
  • Build merchandise displays.
  • Stock merchandise; rotate and face merchandise on shelves.
  • Restock recovered merchandise.
  • Assist customers by locating merchandise.
  • Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.
  • Comply with company policies and procedures.
  • Greet customers.
  • Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.
  • Collect payment from customer and make change.
  • Assist with ordering merchandise using hand-held scanners, as needed.
  • Clean front end of store and help set up sidewalk displays when necessary.

Qualifications
KNOWLEDGE and SKILLS:
  • Effective interpersonal and oral communication skills.
  • Understanding of safety policies and practices.
  • Ability to read and follow plan-o-gram and merchandise presentation guidance.
  • Knowledge of basic cash handling procedures.
  • Basic mathematical skills.
  • Ability to perform IBM cash register functions.

WORK EXPERIENCE and/or EDUCATION:
  • High school diploma or equivalent preferred.

Relocation assistance is not available for this position.
Dollar General Corporation is an equal opportunity employer.

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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