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Contact Center Associate Jobs in Waterloo, IA (NOW HIRING)

Five Below

Sales Associate

Waterloo, IA · On-site

$13.75 - $18.75/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Five Below

Sales Associate

Waterloo, IA · On-site

$13.75 - $18.75/hr

... may contact you for future opportunities. If you want to be at the heart of Five Below's energy, our part-time Sales Associates are right in the center of the action. We're looking for candidates ...

Dollar General

SALES ASSOCIATE in VINTON, IA S03819

Vinton, IA · On-site

$13.75 - $18.50/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in DENVER, IA S17603

Denver, IA · On-site

$14 - $16/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in JESUP, IA S17647

Jesup, IA · On-site

$13.75 - $16/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in SUMNER, IA S16377

Sumner, IA · On-site

$14 - $16.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in NASHUA, IA S13633

Nashua, IA · On-site

$13.50 - $15.75/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

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Contact Center Associate information

See Waterloo, IA salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for contact center associate in Waterloo, IA is $21.59, according to ZipRecruiter salary data. Most workers in this role earn between $18.94 and $23.70 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Waterloo, IA?

The most popular types of Contact Center jobs in Waterloo, IA are:

What cities near Waterloo, IA are hiring for Contact Center Associate jobs?

Cities near Waterloo, IA with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Waterloo, IA as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 26% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $44,903 per year, or $21.6 per hour.

SALES ASSOCIATE in GRUNDY CENTER, IA S06856

Dollar General

Grundy Center, IA • On-site

$13 - $17.50/hr

Part-time

Re-posted 3 days ago

Dollar General rating

4.0

Company rating: 4.0 out of 10

Based on 4,660 frontline employees who took The Breakroom Quiz

39th of 39 rated national retailers

Job description

Work Where You Matter
At Dollar General, our mission is Serving Others! We value each and every one of our employees. Whether you are looking to launch a new career in one of our many convenient Store locations, Distribution Centers, Store Support Center or with our Private Fleet Team, we are proud to provide a wide range of career opportunities. We are not just a retail company; we are a company that values the unique strengths and perspectives that each individual brings. Your difference truly makes a difference at Dollar General. How would you like to Serve? Join the Dollar General Journey and see how your career can thrive.
Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day.® by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
GENERAL SUMMARY:
The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate include assisting customers in locating and purchasing merchandise, operating the cash register, stocking merchandise, recovering merchandise, cleaning the store, and performing other duties as assigned by the Store Manager to maximize store profitability and customer satisfaction while protecting company assets.
DUTIES and ESSENTIAL JOB FUNCTIONS:
  • Provide excellent customer service, greet and assist customers.
  • Operate cash register and scanner to itemize and total customer's purchase, collect payment from customers and make change, bag merchandise, and assist customers with merchandise as necessary.
  • Follow company merchandise processes; unpack, stock, restock, and rotate merchandise on shelves and build merchandise displays.
  • Clean the store, take out trash, dust and mop store floors, clean restroom and receiving room, and help set up sidewalk displays.

Qualifications
KNOWLEDGE and SKILLS:
  • Effective interpersonal and oral communication skills.
  • Understanding of safety policies and practices.
  • Ability to read and follow planogram and merchandise presentation guides.
  • Knowledge of basic cash handling procedures.
  • Basic mathematical skills.
  • Ability to perform cash register functions.
  • Ability to stock merchandise.

WORK EXPERIENCE and/or EDUCATION:
High school diploma or equivalent preferred.
WORKING CONDITIONS:
  • Frequent walking and standing
  • Frequent bending, stooping, and kneeling to run check out station, stock merchandise and unload trucks; which may also require the ability to push and/or pull rolltainers for stocking merchandise
  • Frequent handling of merchandise and equipment such as handheld scanners, pricing guns, box cutters, merchandise containers, two-wheel dollies, U-boats (six-wheel carts), and rolltainers
  • Frequent and proper lifting of up to 40 pounds; occasional lifting of up to 55 pounds
  • Occasional climbing (using step ladder) up to heights of six feet
  • Fast-paced environment; moderate noise level
  • Occasional exposure to outside weather conditions

Dollar General Corporation is an equal opportunity employer.

What Dollar General employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Dollar General

Sourced by ZipRecruiter

What started as a single store is now a 20+ billion dollar Fortune 119 company. With 140,000+ employees and counting, we’re growing fast and so can you. There are endless opportunities for you, including award-winning training programs and career paths in retail, distribution, transportation or corporate. The possibilities are endless!

Industry

Retail

Company size

10,000+ Employees

Headquarters location

Goodlettsville, TN, US

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