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Contact Center Associate Jobs in Virginia (NOW HIRING)

NC SECU

Work with Lending Contact Center to provide assistance with mortgage lending calls when needed ... All of the modules at the Assoc. MLS and MLS levels must have been completed prior to appointment ...

Capitol Bridge, LLC

Onsite Supervisor

Chester, VA · On-site

$62K/yr

This is a seasonal position, and the contact center hours of operation will vary by location but ... Associate's degree, or equivalent combination of education, technical training or work experience ...

Aretum

Help Desk Technician II - Contingent

Arlington, VA · On-site

$23 - $31/hr

Strong interpersonal skills for working in both contact center and in-person environments. Preferred Qualifications * Associate or bachelor's degree in an IT-related field. * CompTIA Network ...

Aretum

Help Desk Technician II - Contingent

Arlington, VA · On-site

$23 - $31/hr

Strong interpersonal skills for working in both contact center and in-person environments. Preferred Qualifications * Associate or bachelor's degree in an IT-related field. * CompTIA Network ...

Aretum

Help Desk Technician II - Contingent

Arlington, VA · On-site

$23 - $31/hr

Strong interpersonal skills for working in both contact center and in-person environments. Preferred Qualifications * Associate or bachelor's degree in an IT-related field. * CompTIA Network ...

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Contact Center Associate information

See Virginia salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for contact center associate in Virginia is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $23.85 per hour, depending on experience, location, and employer.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.
What are the most commonly searched types of Contact Center jobs in Virginia? The most popular types of Contact Center jobs in Virginia are:
What cities in Virginia are hiring for Contact Center Associate jobs? Cities in Virginia with the most Contact Center Associate job openings:
Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Virginia as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $45,148 per year, or $21.7 per hour.

Member Services Representative - Call Representative

Worldwide Assurance for Employees of Public Agencies

Falls Church, VA • On-site

$44K - $66K/yr

Other

Re-posted 14 days ago

Job description

Position: Member Services Representative – Call Representative Date: February 26, 2026

Department: Member Services Reports to: Manager, Member Services

FLSA Status: Non-exempt

JOB SUMMARY

The Members Service Contact Center Representative will be responsible for providing exceptional customer service to current and prospective WAEPA members by handling inquiries and requests related to life insurance policies, requirements, programs, and services.

The representative will serve as the first point of contact, responding to both telephone and written inquiries, and will provide clerical and data entry support for member requests, including policy updates, beneficiary changes, address changes, and other service transactions.

The role also includes assisting with organizational activities and special projects as directed.


MEASURES OF SUCCESS

  • Customer Satisfaction
  • Measurement of Service Level Standards


COMPETENCIES

Teamwork & Collaboration

Team member cooperates with others through mutual trust and accountability to accomplish shared goals.

Customer Service

Team member consistently delivers exceptional internal/external customer service.

Makes Sound Decisions

Team members makes sound decisions in a timely and confident manner.

Delivering Results

Team member commits to achieving goals, holding themselves accountable, and following through.

Work Organization

Team member approaches work in an orderly manner, prioritizing tasks and managing time effectively.

Resilience

Team member responds to change with composure and positivity. Open to new ideas and ways of doing work. Adopts changes willingly.

Communicating Effectively

Team member expresses thoughts and ideas clearly and effectively.

Continuous Improvement

Team member seeks opportunities to improve current processes, systems, and methods to promote reliability, quality, and efficiency of output.


RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS

  1. Contact Center (90%)
    • Handle phone calls and email inquiries.
      • Claim Calls
      • Billing Calls
      • Prospect Calls
      • Service Inquiry Calls
      • New Business Outbound Calls
  1. Service Transaction Back-Up (10%)
    1. Handle Service Requests
      • Incoming Mail Distribution
      • Return Mail
      • Address Changes
      • Beneficiary Changes
      • Coverage Changes (Non-medical)
      • MemberServe Email Requests/Inquiries
      • Member Portal Messages
      • Name/Ownership Changes
      • Contact Information Changes
      • Annual Compliance Mailings

EDUCATION AND EXPERIENCE

  • College Degree strongly preferred.
  • Minimum of 2 years’ experience in a Call Center role at a company.
  • Pass LOMA 281 exam within 6 months in the role.
  • Obtain Life and Health Producer License within 1 year in the role.
  • Pass LOMA 291 exam within 2 years in the role.
  • LOMA ACS (Associate Customer Service) Designation within 3 years in the role.

REQUIRED KNOWLEDGE

  • Excellent communication and active listening skills
  • Ability to show empathy appropriately
  • Attention to detail skills
  • Opportunistic upselling skills
  • Problem solving skills
  • Time management and multitasking skills

This position description should not be construed to imply that the requirements are the sole standards for the position. Incumbents are expected to perform all assigned duties as required.