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Contact Center Associate Jobs in Virginia (NOW HIRING)

Turn2Partners

Contact Center Associate

VA · On-site

$21/hr

Why This Opportunity This newly created Contact Center Associate position offers an excellent opportunity to build experience within an established Financial Services organization while supporting ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in ... service. - An Associate's Degree is required, or post-high school technical or specialized ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in ... Associate's Degree is required or post-high school technical or specialized education, which may be ...

NC SECU

Preferred - bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of ... Demonstrated proficiency in all responsibilities and requirements of Contact Center Associate MLS ...

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Contact Center Associate information

See Virginia salary details

$15

$21

$24

How much do contact center associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for contact center associate in Virginia is $21.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $23.85 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Virginia?

The most popular types of Contact Center jobs in Virginia are:

What cities in Virginia are hiring for Contact Center Associate jobs?

Cities in Virginia with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Virginia as of August 2026, with employment types broken down into 73% Full Time, 24% Part Time, and 3% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $45,148 per year, or $21.7 per hour.

Contact Center Associate

Turn2Partners

VA • On-site

$21/hr

Contractor

Posted 16 days ago

Job description

Why This Opportunity
This newly created Contact Center Associate position offers an excellent opportunity to build experience within an established Financial Services organization while supporting several essential business functions. You'll gain cross-functional exposure, develop valuable operational skills, and play an important role in keeping member-related requests and internal projects moving forward.
About the Company
Our client is an established, member-focused Credit Union providing banking, lending, and other financial solutions. The organization has a long history of promoting financial wellness and delivering dependable service to its members. Employees work in a collaborative, service-oriented environment that values accuracy, responsiveness, and teamwork. The organization continues to invest in its people, processes, and internal operations.
About the Contact Center Associate Role
The Contact Center Associate will join a newly created team supporting the organization's member services, lending, and debt resolution functions. This position will coordinate documents, track internal requests, organize files, and gather member or account information for different departments.
The role is primarily internally facing and will serve as a liaison among several teams. The Contact Center Associate will follow up on outstanding items, help manage competing deliverables, and ensure information is routed accurately and efficiently. This is a strong opportunity for an organized, proactive professional who wants to grow within Financial Services.
Role Responsibilities
  • Coordinate project deliverables and administrative requests across multiple internal departments.
  • Track membership requests, supporting documentation, and outstanding action items.
  • Organize electronic files and maintain accurate, complete records.
  • Pull member, customer, or account data to support internal business needs.
  • Submit internal forms and monitor requests through completion.
  • Communicate with member services, lending, and debt resolution teams to keep work moving.
  • Follow up with colleagues to collect missing information or documentation.
  • Manage multiple assignments while maintaining accuracy and meeting deadlines.

Qualifications
  • At least six months of experience in a professional or corporate office environment.
  • Strong organizational skills and careful attention to detail.
  • A proactive approach and willingness to take ownership of assignments.
  • Confidence communicating and following up with colleagues across multiple departments.
  • Ability to manage several requests, deadlines, and deliverables simultaneously.
  • Clear written and verbal communication skills.
  • Experience in Banking, a Credit Union, or another Financial Services environment is helpful but not required.

Must be able to successfully complete required credit and criminal background checks.
Why This Role Stands Out
  • Join a newly created team and help establish effective processes and workflows.
  • Gain exposure to member services, lending, and debt resolution operations.
  • Build transferable administrative and operational experience within Financial Services.
  • Develop relationships with teams and leaders throughout the organization.
  • Take on a visible position where organization and follow-through have an immediate impact.
  • Join an established organization with a long-standing commitment to its members and community.

Apply Now
If this opportunity sounds interesting but your background does not align perfectly with every qualification, we still encourage you to apply. We would welcome the opportunity to connect, learn more about your experience, and discuss how your organizational strengths could contribute to this growing team.

Apply