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How much do contact center associate jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for contact center associate in Utah is $19.93, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $21.88 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Utah?

The most popular types of Contact Center jobs in Utah are:

What cities in Utah are hiring for Contact Center Associate jobs?

Cities in Utah with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Utah as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $41,457 per year, or $19.9 per hour.

GSD Global Support Tech Generalist English/Spanish Required

The Church of Jesus Christ of Latter-day Saints

Bluffdale, UT • On-site

Full-time

Re-posted 13 days ago

Church of Jesus Christ of Latter-day Saints rating

8.6

Company rating: 8.6 out of 10

Based on 83 frontline employees who took The Breakroom Quiz

3rd of 18 rated religious organizations

Job description


The purpose of the Global Services Department is to help others come unto Christ by serving members, leaders, and employees globally in a simple, efficient, and Christ-centered way.
The Global Tech Support Generalist serves as the first point of contact for individuals seeking technical assistance and support. In this role, you will help resolve a wide range of technology issues involving desktops, laptops, mobile devices, software applications, operating systems, network connectivity, and Church-supported technologies.
This position combines technical troubleshooting with exceptional customer service. Successful candidates are energized by helping others, thrive in a fast-paced support environment, and enjoy solving problems while creating a positive customer experience.
Every interaction is an opportunity to support the global mission of the Church by ensuring members, leaders, and employees have the technology resources they need to serve effectively.
This is a full-time (40-hour/week) position. Under current hybrid working arrangements, employees are required to work in the Riverton, Utah office a minimum of one day per week, or more frequently as business needs require. This AWA hybrid working arrangement requires ongoing approval.
Responsibilities
  • Acts as initial point of contact for customers via telephone, email, or live chat to provide technical support of hardware, systems, sub-systems, applications and/or policies and procedures
  • Provides technical support of hardware, systems, sub-systems and/or applications
  • Assists with navigating around application menus, may be required to remote into customer's computer
  • Troubleshoot network connectivity issues, working with remote employees on a corporate or Local Unit network
  • Develops and sustains a productive customer relationship, making the customer and their needs a primary focus
  • Offers alternative solutions where appropriate
  • Records all customer contact information in CRM system
  • Escalates more complex problems to the Global Tech Support Specialist when appropriate
  • Performs work under general supervision
  • Serve as the primary point of contact for customers through phone, email, and chat channels.
  • Deliver prompt, professional, and customer-focused technical support for hardware, software, systems, applications, and Church-supported technologies.
  • Diagnose, troubleshoot, and resolve technical issues by gathering information, identifying root causes, and implementing effective solutions.
  • Guide customers through technical processes using clear, easy-to-understand communication.
  • Utilize remote support tools to assist users with troubleshooting and resolution.
  • Support users experiencing network connectivity issues, VPN access challenges, password-related concerns, and other common technical issues.
  • Document customer interactions, troubleshooting steps, and resolutions accurately within CRM systems.
  • Maintain productivity and quality standards while managing multiple customer requests in a fast-paced environment.
  • Build positive customer relationships through empathy, professionalism, and a commitment to excellent service.
  • Escalate complex or specialized issues appropriately while maintaining ownership of the customer experience.
  • Contribute to team success by sharing knowledge, identifying process improvements, and supporting a culture of continuous learning.

Qualifications
  • High School Diploma or equivalent required
  • Associate degree or technical institute degree/certificate in Computer Science or Information Systems preferred
  • 0 to 2 years previous computer technical support
  • Fluency in reading, writing, and speaking both Spanish and English. Working in a fast-paced contact call center environment while providing technical support in both Spanish and English are required.
  • Strong knowledge of computer hardware, Church meetinghouse technology, network troubleshooting, including connectivity issues, locating IP or TCP/IP addresses, VPN software, supporting remote users
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient with troubleshooting all Windows Operating systems
  • Ability to communicate clearly and professionally, both verbally and in writing
  • Outstanding customer skills, with the ability to empathize and professionally troubleshoot and resolve customer issues

Preferred
  • Previous experience in a technical support, service desk, help desk, contact center, or customer support environment.
  • Experience troubleshooting Windows operating systems.
  • Understanding of Active Directory, including account unlocks and password resets.
  • Experience supporting remote users, VPN connectivity, networking fundamentals, and device configuration.
  • Familiarity with Church meetinghouse technology and related support systems.

Key Competencies
  • Customer Focus
  • Technical Troubleshooting
  • Active Listening
  • Problem Solving
  • Adaptability
  • Learning Agility
  • Time Management
  • Attention to Detail
  • Collaboration
  • Accountability
  • Professional Communication
  • Resilience Under Pressure

About Us
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord's work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings- giving Church members places to worship, teach, learn, and receive sacred ordinances-our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

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