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Contact Center Associate Jobs in Kansas (NOW HIRING)

MCI Careers

Contact Center Recruiter

Wichita, KS · On-site

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

MCI Careers

Contact CenterRecruiter

Wichita, KS · On-site

$12 - $16.50/hr

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

MCI Careers

Contact CenterRecruiter

Wichita, KS

$12 - $16.50/hr

We are hiring a proactive and people-oriented Contact Center Recruiter to support our talent ... Associates Degree, Certification or Equivalent Combination of Training and Experience * 1+ years of ...

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Contact Center Associate information

See Kansas salary details

$13

$19

$22

How much do contact center associate jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for contact center associate in Kansas is $19.53, according to ZipRecruiter salary data. Most workers in this role earn between $17.16 and $21.44 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Kansas?

The most popular types of Contact Center jobs in Kansas are:

What cities in Kansas are hiring for Contact Center Associate jobs?

Cities in Kansas with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Kansas as of August 2026, with employment types broken down into 78% Full Time, 17% Part Time, 1% Temporary, and 4% Contract. Highlights an 73% Physical, 3% Hybrid, and 24% Remote job distribution, with an average salary of $40,613 per year, or $19.5 per hour.

Contact Center Specialist

Wichita Federal Credit Union

Wichita, KS • On-site

Full-time

Re-posted 9 days ago

Job description

E-Branch Member Solutions Associate II
Category of Employment
Full Time; non-exempt.
Grade 5
Position Purpose
To assist members over the phone with their financial transactions and identify products and services that will enhance the member relationship.
Reporting Relationships
This position reports to the Contact Center Manager.
Essential Functions and Accountabilities
  • Provide service by answering incoming calls and conducting member service transactions over the phone if needed
  • Receive and process transactions as noted.
  • Provide general credit union information.
  • Cross-sell all credit union services as appropriate.
  • Identify member financial needs and offer products, services and solutions to meet those needs, including added-convenience products, sales referrals, and alternate access channels.
  • Provide excellent member service.
  • Handles mail payments and deposits.
  • Assist other departments when necessary.
  • Assure proper maintenance, cleanliness, and security of work area, desk, equipment, etc.
  • Perform other duties as required by supervisors.

Performance Expectations
  • To exceed the established individual goals each month
  • To meet/exceed credit union service standards including standards for phone call answer rate
  • To troubleshoot and resolve member and internal inquiries in a timely, friendly and accurate manner.
  • To provide informed, professional and accurate service and support to all members and associates.
  • To maintain a dependable record of attendance and timeliness.
  • To maintain a professional, courteous, and friendly atmosphere for members and co-workers.
  • To process online applications and return member calls within a reasonable amount of time as established by the Supervisor

Requirements
Minimum Qualifications
  • High school graduate.

Desirable Qualifications
  • At least one year customer service experience
  • Excellent time management skills
  • Excellent verbal and written communication skills
  • Ability to follow up with others regarding information needed or provided
  • Ability to work independently, self-starter, energetic
  • Able to handle highly confidential information with discretion
  • Detail oriented
  • Able to adhere to tight deadlines
  • Able to produce high-quality work in an efficient and timely manner
  • Demonstrate flexibility and adaptability by being able to discern between conflicting priorities and reprioritize as business needs dictate
  • Embraces change

Desirable Traits
  • Professional presence.
  • Punctual, dependable and cooperative.
  • Possess a positive demeanor and cooperative attitude in relations with members and employees.
  • Communicates with warmth and compassion while keeping the needs of the business as the primary focus.

Physical and Mental Demands
Physical activities involve those normally associated with working in an office environment: walking, standing, talking and similar activities.
Vision and hearing requirements, including close vision, ability to distinguish basic colors and/or shades, depth perception ability to adjust focus, ability to hear telephone and/or in-person conversations, and other vision and hearing demands.
Ability to lift objects or exert force in pushing and pulling.
Mental demands, including such requirements as reading documents, analyzing and solving problems, interpreting data or information, using math or mathematical reasoning, learning and applying new information and skills, performing highly detailed work, meeting changing and/or intensive deadlines, constant interruptions, multiple concurrent tasks and interacting with members/coworkers.
This Job Description is not a complete statement of all duties and responsibilities comprising this position. Wichita Federal Credit Union provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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