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Contact Center Manager Jobs in Kansas (NOW HIRING)

MCI Careers

Contact Center Manager

Wichita, KS · On-site

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence ...

MCI Careers

Contact Center Manager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact CenterManager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Representative

Wichita, KS · On-site

$13.25 - $17.25/hr

Document all customer interactions in the CRM system. * Meet or exceed performance metrics ... Minimum 1 year of experience in a contact center or customer service role. * Excellent verbal and ...

MCI Careers

Contact Center Representative

Wichita, KS · On-site

$17.50 - $22.75/hr

Document all customer interactions in the CRM system. * Meet or exceed performance metrics ... Minimum 1 year of experience in a contact center or customer service role. * Excellent verbal and ...

MCI Careers

Contact CenterManager

Wichita, KS · On-site

Manage overall contact center operations, including staffing, performance, and service delivery. * Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs. * Collaborate ...

MCI Careers

Contact Center Sales Representative

Wichita, KS · On-site

$17.50 - $22.75/hr

High school diploma or equivalent * 1-2 years of sales experience in a contact center or telesales ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...

MCI Careers

Contact Center Sales Representative

Wichita, KS · On-site

$13.25 - $17.25/hr

High school diploma or equivalent * 1-2 years of sales experience in a contact center or telesales ... Familiarity with CRM platforms and sales tools ABOUT MCI (PARENT COMPANY) MCI helps customers take ...

SYS Integration

Contact Center Representative

Wichita, KS · Remote

$16 - $20.50/hr

This remote Contact Center Representative (CSR) position will be in support of a government agency, which is the Federal Emergency Management Agency (FEMA). This CSR position will be primarily ...

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All JobsContact Center JobsContact Center Manager JobsContact Center Manager Jobs in Kansas

Contact Center Manager information

See Kansas salary details

$19.2K

$58.5K

$87.4K

How much do contact center manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for contact center manager in Kansas is $58,541.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,400.00 and $66,900.00 per year, depending on experience, location, and employer.

What does a contact center manager do?

A contact center manager oversees a team of support specialists who handle customer issues through multiple channels, such as online chat, email, and phone calls. In this career, you often lead several tiers of technicians, from entry-level to senior staff members. Your responsibilities include hiring and coaching personnel, facilitating continuing education with the product line, and making regular communication with your team about updates and quality issues. Other duties include typical management functions like scheduling, supervising, and maintaining the group’s morale.

What does a contact center manager do?

A Contact Center Manager oversees the daily operations of a contact center, ensuring efficient handling of customer inquiries, complaints, and support requests across various channels such as phone, email, and chat. They are responsible for leading and training staff, monitoring performance metrics, implementing best practices, and maintaining high levels of customer satisfaction. Additionally, Contact Center Managers analyze workflow, develop strategies to improve processes, and ensure compliance with company policies and industry regulations.

What are the key skills and qualifications needed to thrive as a contact center manager, and why are they important?

To thrive as a Contact Center Manager, you need strong leadership, workforce management, and customer service expertise, often supported by a bachelor's degree and relevant experience. Familiarity with call center software, CRM platforms, and analytics tools is typically required, along with knowledge of industry certifications like COPC or Six Sigma. Excellent communication, problem-solving, and motivational skills help foster team performance and resolve customer issues effectively. These skills ensure efficient operations, high customer satisfaction, and the achievement of organizational goals in a fast-paced environment.

What are some common challenges contact center managers face in balancing operational efficiency with employee engagement?

Contact Center Managers often navigate the challenge of maintaining high service levels and meeting performance metrics while also fostering a positive and supportive work environment for their teams. High call volumes, strict KPIs, and rapidly changing customer needs can create pressure, making it essential to implement effective training, clear communication, and recognition programs. Successful managers prioritize regular feedback sessions, promote work-life balance, and leverage technology to streamline workflows, ensuring both operational targets and employee satisfaction are achieved.

What is the difference between Contact Center Manager vs Customer Service Supervisor?

AspectContact Center ManagerCustomer Service Supervisor
CredentialsTypically requires a bachelor’s degree and experience in call center operationsOften requires a high school diploma or associate degree with customer service experience
Work EnvironmentOversees multiple teams within a call center, managing operations and strategyManages a team of customer service representatives, focusing on daily service quality
Employer & IndustryCommon in large corporations, BPOs, and telecom industriesFound in retail, healthcare, and service industries

The Contact Center Manager has broader responsibilities, including strategic planning and team management across multiple shifts, while the Customer Service Supervisor focuses on daily team supervision and customer interactions. Both roles require strong communication skills but differ in scope and level of responsibility.

More about Contact Center Manager jobs

What are the most commonly searched types of Contact Center jobs in Kansas?

The most popular types of Contact Center jobs in Kansas are:

What cities in Kansas are hiring for Contact Center Manager jobs?

Cities in Kansas with the most Contact Center Manager job openings:

Contact Center Manager jobs near you
Infographic showing various Contact Center Manager job openings in Kansas as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $58,541 per year, or $28.1 per hour.

Contact Center Manager

MCI Careers

Wichita, KS • On-site

Full-time

Re-posted 28 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Manage overall contact center operations, including staffing, performance, and service delivery.
  • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs.
  • Collaborate with clients to understand business needs and ensure alignment with service goals.
  • Analyze operational data and implement strategies to improve efficiency and customer satisfaction.
  • Drive continuous improvement initiatives across training, quality, and workforce management.
  • Ensure compliance with company policies, client requirements, and regulatory standards.
  • Prepare and present performance reports to senior leadership and clients.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Bachelor’s degree in Business, Operations, or a related field (preferred).
  • 3+ years of experience in a contact center leadership role, preferably in a BPO environment.
  • Proven ability to manage large teams and complex operations.
  • Strong understanding of contact center metrics, tools, and technologies.
  • Excellent leadership, communication, and problem-solving skills.
  • Experience working with international clients is a plus.
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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