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Consumer Sales Manager Jobs (NOW HIRING)

ATN International Inc

$15 - $17/hr

Job Title Consumer Sales Lead Department Sales Location USVI Reports to Consumer Sales Supervisor ... Directly responsible for management of the retail sales floor in all aspects. Qualifications or ...

Windstar Cruises

... Outbound Consumer Sales Rules to ensure that the team is successfully performing to hit monthly ... Monitor calls, CRM systems, and all correspondence emails that are agents facing communications ...

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Consumer Sales Manager information

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$27.5K

$75.8K

$142.5K

How much do consumer sales manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for consumer sales manager in the United States is $75,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $96,500.00 per year, depending on experience, location, and employer.

What are the top 5 skills of a sales manager?

A consumer sales manager needs strong communication, leadership, strategic thinking, customer relationship management, and sales analysis skills. These abilities help in motivating teams, developing sales strategies, and understanding market trends. Proficiency with CRM tools and sales data analysis is also valuable for effective performance management.

Where do sales managers get paid the most?

Sales managers tend to earn the highest salaries in regions with a strong economy and high-cost living, such as major metropolitan areas or financial hubs. Industries like technology, pharmaceuticals, and finance often offer higher compensation, especially for those with advanced sales skills and leadership experience.

What is the highest salary for a sales manager?

The highest salaries for a Consumer Sales Manager can exceed $150,000 annually, especially in large corporations or high-demand industries. Compensation often includes bonuses, commissions, and benefits, reflecting experience, location, and performance.

What is the difference between Consumer Sales Manager vs Sales Representative?

AspectConsumer Sales ManagerSales Representative
CredentialsBachelor's degree often required; experience in sales managementHigh school diploma or equivalent; sales experience preferred
Work EnvironmentSupervises sales teams, develops strategies, manages accountsEngages directly with customers, conducts sales calls
Industry UsageUsed in retail, consumer goods, and service sectorsCommon across various sales-driven industries

The Consumer Sales Manager oversees sales teams and strategies to boost consumer sales, while the Sales Representative focuses on direct customer interactions and closing sales. Both roles are vital in sales operations but differ in scope and responsibilities.

How does a Consumer Sales Manager typically collaborate with marketing and product teams to achieve sales targets?

A Consumer Sales Manager works closely with both marketing and product teams to ensure alignment on sales strategies and product offerings. This collaboration often involves regular meetings to share market insights, discuss upcoming campaigns, and provide feedback from customers that can inform future product development. By maintaining open communication channels, the Consumer Sales Manager helps tailor marketing initiatives to better resonate with target audiences and ensures the sales approach is consistent with brand messaging. This teamwork is essential for reaching sales goals and adapting quickly to market trends.

What does a Consumer Sales Manager do?

A Consumer Sales Manager is responsible for overseeing a company's sales activities targeting individual customers rather than businesses. They develop strategies to increase product sales, manage sales teams, and analyze consumer trends to adjust sales tactics. Their role often includes setting sales targets, training sales staff, and maintaining relationships with key clients. They play a crucial part in achieving revenue goals and expanding a company's market presence.

What are the key skills and qualifications needed to thrive as a Consumer Sales Manager, and why are they important?

To thrive as a Consumer Sales Manager, you need strong sales acumen, market analysis skills, and a proven track record in sales management, often supported by a degree in business or marketing. Familiarity with CRM platforms, sales forecasting tools, and data analytics software is typically required. Exceptional communication, leadership, and negotiation skills help drive team performance and build strong client relationships. These skills and qualities are essential for achieving sales targets, fostering customer loyalty, and ensuring organizational growth in competitive markets.

How much should a sales manager be paid?

A Consumer Sales Manager's salary typically ranges from $60,000 to $120,000 annually, depending on experience, industry, and location. Compensation often includes bonuses and commissions based on sales performance, and strong leadership and communication skills are essential for success in this role.
What cities are hiring for Consumer Sales Manager jobs? Cities with the most Consumer Sales Manager job openings:
What are the most commonly searched types of Consumer Sales jobs? The most popular types of Consumer Sales jobs are:
What states have the most Consumer Sales Manager jobs? States with the most job openings for Consumer Sales Manager jobs include:
Consumer Sales Manager jobs near you
Infographic showing various Consumer Sales Manager job openings in the United States as of July 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $75,848 per year, or $36.5 per hour.
Outbound Consumer Sales Supervisor

Outbound Consumer Sales Supervisor

Windstar Cruises

Houston, TX • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Overview
Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht style experience and unique voyages to the world's best small ports and hidden harbors. Its three sailing yachts and four all-suite yachts carry just 148 to 342 guests and cruise around the world. Our mission is to imagine and deliver personalized and immersive experiences 180 degrees from ordinary. We enrich people's perspective through inspired travel.
Our Mission: Enriching Lives Through Travel
Our Values: Guest Obsessed, Open and Inviting, Fun-Loving and Focused, Light-Hearted and Genuine, Casual Yet Polished, Safe and Responsible.
Job Summary:
As an Outbound Sales Supervisor at Windstar Cruises, you will be responsible for overseeing a team of Outbound sales agents in a call center environment. Your primary objective is to ensure that the Outbound Personal Vacation Planners have support in hitting all sales targets month after month. For complete success within the role, it's important to optimize the sales team through coaching, mentorship, training, and performance management, supported by AI-driven coaching tools and performance insights. As the Outbound Sales Supervisor, additional responsibilities include reinforcement of the Windstar Sales Academy, management of the CRM platform, and adhering to the Outbound Consumer Sales Rules to ensure that the team is successfully performing to hit monthly targets. You will champion the adoption of advanced AI tools across the team, helping planners increase productivity, streamline administrative tasks, and personalize guest outreach based on data-driven insights.
Full-time position available to work in a hybrid-model from Miami metro area, or remotely as long as you live in one of these states:
AR, AZ, FL, LA, MN, TX, and WI.
Responsibilities
  • Supervise employees to ensure all guests requests are handled efficiently and within the Windstar Cruises standard.
  • Coach, Develop, and motivate the staff to ensure we deliver the highest level of customer service to enhance the guest experience.
  • Monitor calls, CRM systems, and all correspondence emails that are agents facing communications with guests to ensure we're delivering a 180 from ordinary experience with our guests, leveraging AI-powered call insights and quality analytics to identify trends and coaching opportunities.
  • Monitor all areas of individual staff performance to ensure standards are met, including but not limited to: Call monitoring, test calls, weekly one-on-one's, attendance, adherence, manned time, release time, etc.
  • Conduct 1 on 1s, performance reviews, and sending out corresponding communications to streamline corrective actions as needed with valid documentation.
  • Utilizing the Windstar Sales Academy Training alongside AI-driven coaching and call insights to effectively coach the agents on selling cruises, land packages, shore excursions, air, transfers, and hotels that are correlated to that vacation.
  • Provide constructive feedback to the team with open and honest communication to ensure that goals/standards are met.
  • Work with the Consumer Sales Management Team to develop better business practices and improve overall department performance.
  • Work with the Consumer Sales Management Team to assist in creating promotional strategies and campaigns to drive further revenue to the brand.
  • Collaborate with the Training team to reinforce and assist in training modules and programs of Windstar Cruises to provide appropriate advice and recommendations that support agents to help our guest receive a 180 from Ordinary experience, ensuring we always exceed guest expectations.
  • Oversee the CRM system to ensure proper usage by agents and AI-supported features such as lead prioritization and next best actions, to prevent inaccurate data entries.
  • Coach the team to meet or exceed established sales goals and performance metrics.
  • Use Microsoft Office 365, enhanced by AI email drafting, follow-up suggestions, and tone optimization, to communicate with the team and provide relevant information and updates.
  • Complete ad-hoc trouble shooting to assist agents with IT issues as needed.
  • Provide and own initiatives on non-phone related projects and tasks.
  • Oversee and participate in hiring, training, scheduling, payroll, and other departments that may further assistance with agent support.
  • Own and handle agent escalations with guests as needed.
  • Build and maintain strong relationships with agents, to ensure and drive positive behaviors to extend their careers at Windstar Careers.
  • Adhere to company policy and procedures, including maintaining call standards and processing of booking.
  • Communicating effectively with colleagues and Leadership to uphold a positive work culture within a remote working environment.
  • Provide support to other teams of the Vacation Planning department as needed.
  • Handle day-to-day lead tasks, such as handling booking adjustments and MyWindstar inquiries.
  • Work with the Leadership team to produce better ways for our call centers to flourish in improving efficiencies, driving revenue, and increasing brand awareness.
  • Perform other duties and responsibilities effectively assigned by Leadership.
  • Monthly performance-based incentive.
  • Champion the adoption of AI tools across the team, training and guiding agents on responsible use to increase productivity, streamline administrative tasks, and personalize guest outreach.
  • Use AI dashboards and performance insights to monitor conversion trends, identify opportunities, and support data-driven coaching and performance management.
  • Other duties as assigned.

Qualifications
  • Minimum of 3-5 years of sales experience, preferably within the luxury space.
  • At least 2 years of call center experience with direct customer interaction.
  • Demonstrated outbound sales abilities.
  • Preferred experience in Hospitality and Tourism (Cruise, Airline, Travel, Hotel Related Sales/Service).
  • Strong communication skills, both written and verbal, with professionalism and confidence.
  • Ability to de-escalate guest situations appropriately.
  • Ability to present information positively and convincingly.
  • Positive and enthusiastic approach to responsibilities.
  • Proficient in data analysis and reporting.
  • Comfortable adopting and coaching others on AI-supported tools, with a willingness to adapt to evolving technologies and digital workflows.
  • Strong belief in personalized, effective customer service from pre-cruise to post-cruise interactions.
  • Capable of handling multiple tasks and projects simultaneously.
  • Ability to meet deadlines and provide innovative solutions.
  • Supervisors must be punctual and flexible within their schedule to work as early as 9:00am EST and report at any time during the opening hours of the call center; Monday - Friday 9:00am to 8:00pm EST. Saturdays 9:00am to 6:00pm EST. All Hours are Eastern Standard Time.
  • Supervisors must be flexible when needed to support the Vacation Planning Team to assist as needed based on business needs.
  • Based on business needs, Supervisor must be willing to support agents as needed which can run into nights and weekends as well.
  • Based in a call center environment with occasional evening or weekend shifts as needed.
  • Possible occasional travel for training or conferences.
  • Hard Wire Wi-Fi required.
  • Must meet ergonomic standards for a home office with a private area to work with limited distractions.

Benefits:
For full-time employees, Windstar offers a comprehensive benefits package including: Medical, Dental & Vision; HSA & FSA; Life & Disability; Accident, Hospital & Critical Illness; Pet Insurance; Vacation, Sick Time and paid Holidays; 401(k) with Company Match; Employee Assistance Plan; Education Assistance and Employee Discounts & Travel Deals.
EEO:
Windstar is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

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