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Consumer Lending Manager Jobs in Springfield, MA

TD Bank Group

Store Manager I - Amherst

Amherst, MA · On-site

$72K - $108K/yr

Small Business and Consumer lending experience preferred * Knowledge of Bank product lines and services as well as an understanding of Store operations and security * Proven ability to manage ...

TD Bank Group

Store Manager II - Ludlow

Ludlow, MA · On-site

$91K - $136K/yr

Small Business and Consumer lending experience required * Knowledge of Bank product lines and services as well as an understanding of Store operations and security * Proven ability to manage ...

Td

Store Manager II - Ludlow

Ludlow, MA · On-site

$91K - $136K/yr

Small Business and Consumer lending experience required * Knowledge of Bank product lines and services as well as an understanding of Store operations and security * Proven ability to manage ...

Td

Store Manager I - Amherst

Amherst, MA · On-site

$72K - $108K/yr

Small Business and Consumer lending experience preferred * Knowledge of Bank product lines and services as well as an understanding of Store operations and security * Proven ability to manage ...

PeoplesBank

Lead Banker - Suffield, CT

Suffield, CT · On-site

$25.50 - $27.40/hr

... management when necessary, ensuring smooth and efficient functioning of the branch. * Accepts consumer lending applications; reviews customer information, assesses lending products and payment ...

PeoplesBank

Lead Banker - Pedlar - Holyoke, MA

Holyoke, MA · On-site

$24.50 - $26.40/hr

... management when necessary, ensuring smooth and efficient functioning of the branch. * Accepts consumer lending applications; reviews customer information, assesses lending products and payment ...

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All JobsConsumer Lending JobsConsumer Lending Manager JobsConsumer Lending Manager Jobs in Springfield, MA

Consumer Lending Manager information

See Springfield, MA salary details

$46.3K

$107.2K

$201.8K

How much do consumer lending manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for consumer lending manager in Springfield, MA is $107,179.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,700.00 and $130,500.00 per year, depending on experience, location, and employer.

What does a consumer lending manager do?

A Consumer Lending Manager oversees the process of providing loans to individual consumers, such as personal loans, auto loans, and credit lines. They manage a team of loan officers, ensure compliance with lending regulations, and develop strategies to meet lending targets. Their responsibilities also include evaluating loan applications, assessing credit risk, and maintaining relationships with clients. By guiding the lending team and optimizing processes, they help ensure both customer satisfaction and the financial health of the organization.

What does a consumer lending manager do?

As a consumer lending manager, your job is to supervise the approval of loans at a bank or credit union. This includes balancing how many loans are given out, deciding when to approve or deny requests from consumers, and ensuring the bank follows all lending regulations. Consumer lending managers also help to improve the operation of a lending company by looking for ways to attract better customers, drive sales of the bank's other products and services, and increase the rate of repayments from customers. At some lending institutions, you may be asked to create offers for select customers or support groups with which the bank is negotiating. For example, your bank may offer faster approval of car loans as a perk for customers who work at a particular company.

What are the key skills and qualifications needed to thrive as a consumer lending manager, and why are they important?

To thrive as a Consumer Lending Manager, you need a solid understanding of lending regulations, credit analysis, and financial products, typically supported by a bachelor’s degree in finance or a related field. Familiarity with loan origination systems, credit scoring software, and regulatory compliance tools is essential. Strong leadership, communication, and customer service skills help build high-performing teams and foster positive client relationships. These competencies ensure sound lending decisions, regulatory compliance, and sustained business growth in a competitive financial environment.

What are some common challenges consumer lending managers face when balancing loan growth and credit risk?

Consumer Lending Managers often navigate the challenge of achieving loan growth targets while maintaining prudent credit risk standards. This means carefully assessing applicants, ensuring compliance with lending policies, and adapting strategies to changing market conditions. Additionally, they must lead teams to deliver excellent customer service and resolve borrower issues, all while monitoring portfolio performance. Success in this role requires strong analytical skills, risk management expertise, and the ability to communicate effectively with both staff and senior management.

What is the difference between Consumer Lending Manager vs Loan Officer?

AspectConsumer Lending ManagerLoan Officer
ResponsibilitiesOversees consumer loan portfolios, manages lending teams, develops lending strategiesAssesses loan applications, approves or denies loans, interacts directly with borrowers
CredentialsBachelor's degree, experience in lending, sometimes relevant certificationsBachelor's degree often preferred, relevant licensing or certifications may be required
Work EnvironmentBank branches, lending departments, managerial settingsBank branches, mortgage or loan offices, direct customer interaction
Industry UsageCommon in banking and financial institutions for leadership rolesCommon in retail banking, mortgage companies, and credit unions for direct lending

The main difference is that a Consumer Lending Manager oversees the lending process and manages teams, while a Loan Officer directly evaluates and approves individual loan applications. The manager focuses on strategy and team leadership, whereas the loan officer handles customer interactions and loan assessments.

More about Consumer Lending Manager jobs

What are popular job titles related to Consumer Lending Manager jobs in Springfield, MA?

For Consumer Lending Manager jobs in Springfield, MA, the most frequently searched job titles are:

What job categories do people searching Consumer Lending Manager jobs in Springfield, MA look for?

The top searched job categories for Consumer Lending Manager jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Consumer Lending Manager jobs?

Cities near Springfield, MA with the most Consumer Lending Manager job openings:

Consumer Lending Manager jobs near you
Infographic showing various Consumer Lending Manager job openings in Springfield, MA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $107,179 per year, or $51.5 per hour.

Lending Manager

Massachusetts Mutual Life Insurance Company (MassMutual)

Springfield, MA • On-site

Full-time

Re-posted 26 days ago

MassMutual rating

7.8

Company rating: 7.8 out of 10

Based on 37 frontline employees who took The Breakroom Quiz

196th of 315 rated insurance

Job description

Lending Manager
Credit Union Lending
Full-Time (Hybrid - Springfield, MA)
The Opportunity
As the Lending Manager at MassMutual Federal Credit Union (MMFCU), you will be a valued member of a supportive, diverse, and skilled team committed to delivering a consistent and memorable experience to our members and prospective members.
This role is responsible for overseeing the day-to-day lending operations of the credit union, including leading the lending team and driving loan production growth through effective pipeline management, process optimization, and execution across consumer lending, home equity, and mortgage.
It also provides oversight of servicing, lending support functions, and process optimization, while serving as the operational lead for lending-related technology initiatives.
A key near-term priority is leading the lending operations workstream for the credit union's core system conversion, including workflow design, data validation, testing, training, and post-conversion stabilization.
The Team
Reporting to the Chief Lending Officer (CLO), the lending team is comprised of loan originators, loan processors, loan servicers, analysts, and collections. This role provides direct supervision of loan originators, processors, and servicers, while working closely with analysts and collections in a cross-functional capacity. The team collaborates regularly with other business units across the organization.
The Impact
The following duties for this position are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned:
  • Lead and oversee the end-to-end execution of the credit union's lending function across consumer, home equity, and mortgage products, ensuring consistency, efficiency, and service quality
  • Provide leadership and direction to originations, processing, servicing, and lending support teams to drive effective pipeline management and operational performance
  • Ensure compliance with all applicable lending regulations and investor requirements (including NCUA, RESPA, and Fannie Mae), while maintaining strong internal controls and quality standards
  • Direct lending operations across the full lifecycle, including application workflow management, underwriting support coordination, loan funding, collateral and title tracking, servicing oversight, and exception management
  • Oversee mortgage servicing operations, including complex servicing activities, investor reporting, and direct relationship management with secondary market investors (e.g., Fannie Mae)
  • Monitor and actively drive lending pipeline, cycle times, and service levels to increase loan production, improve pull-through, and ensure timely processing, closing, and funding of loans
  • Identify operational risks, bottlenecks, and inefficiencies, and implement scalable process improvements across the lending lifecycle
  • Develop and maintain SOPs, controls, and documentation to support consistency, compliance, and audit readiness, while driving continuous process improvement
  • Build and manage operational reporting, dashboards, and performance metrics to support transparency and data-driven decision-making
  • Serve as Lending Operations Lead for core system conversion and ongoing system optimization, including workflow design, data validation, UAT, training, and post-conversion stabilization
  • Partner cross-functionally with IT, Finance, Operations, vendors, and internal stakeholders to support system integration, operational readiness, and issue resolution, while serving as an escalation point and backup to the CLO

Minimum Qualifications
  • Bachelor's degree
  • 5+ years of lending experience within a financial institution
  • 2+ years of experience managing or overseeing a team

Preferred Qualifications
  • Credit union experience strongly preferred
  • Experience with lending systems (e.g., MeridianLink) and workflow optimization
  • Core system conversion or major system implementation experience
  • Strong understanding of lending regulations (RESPA, TILA, NCUA, and Fannie Mae servicing expectations)
  • Experience with process improvement, reporting, and data-driven performance management
  • Experience leveraging AI tools and large language models to improve workflow efficiency, documentation, and decision support

What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
  • Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
  • A collaborative environment where perspectives are welcomed
  • Access to learning, development, and internal networks that support continuous growth and skill-building over time
  • Employee-led communities and forums that foster connection, learning, and inclusion across the organization
  • A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset

Salary Range: $81,154.70 - $111,053.80
#LI-MM1
Why Join Us.
We've been around since 1851. During our history, we've learned a few things about making sure our customers are our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products and services. To accomplish this, we celebrate an inclusive, vibrant and diverse culture that encourages growth, openness and opportunities for everyone. A career with MassMutual means you will be part of a strong, stable and ethical business with industry leading pay and benefits. And your voice will always be heard.
We help people secure their future and protect the ones they love. As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first. It's more than our company structure - it's our way of life. We are a company of people protecting people. Our company exists because people are willing to share risk and resources, and rely on each other when it counts. At MassMutual, we Live Mutual.
MassMutual is an Equal Employment Opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees. Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component. For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.

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