Consumer Experience Manager Jobs (NOW HIRING)

Dorsia is at the forefront of hospitality-tech innovation, redefining how the world gains access to the most in-demand restaurants, events, and experiences. By fusing cutting-edge technology with the art of luxury hospitality, we empower our members to secure impossible-to-get reservations while providing operators with unprecedented levels of control, visibility, and revenue optimization.

In 2025, we grew revenue 480% and scaled to 400+ venues across 25 destinations, with the launch of our Culture Calendar extending Dorsia beyond restaurants into the world's most sought-after cultural moments.

Backed by $54M in funding from investors including Index Ventures, Invus, and Red Sea Ventures, and strategic partners including MoonPay, Major Food Group, and The Dinex Group - Daniel Boulud, we are entering our most consequential phase of growth and reshaping the global hospitality landscape. We're adding exceptional talent to drive what comes next, and that's where you come in.

We're looking for an experienced and strategic Product Manager to lead the evolution of our core consumer application experience. This is a rare opportunity to drive high-impact initiatives that connect users with high-demand hospitality, focusing heavily on intuitive design and user flow excellence.

As a Product Manager, Consumer Experience, you'll own the product vision and roadmap for the primary user experience (UX/UI) of the Dorsia app from discovery and search, to reservation booking and post-dining flow. You'll collaborate closely with engineering, design, data, and operations teams to deliver seamless, beautiful, and high-performing features. Your mission is centered in making Dorsia's app the most enjoyable and effortless way for our users to access and manage exceptional dining and coveted experiences.

The ideal candidate will have an impeccable product sense, a deep obsession with user-centric design, and demonstrated experience managing consumer-facing mobile products. You will succeed in this role if you thrive in a fast-paced, high-ownership environment where designing for delight is a core focus.

• Drive the end-to-end product strategy and roadmap for the core consumer app experience (mobile-first).
• Define product vision, KPIs (e.g., MAU, key funnel conversion rates, time-to-value), and success metrics aligned with user satisfaction and booking volume.
• Champion the user experience, driving feature development and optimization that enhances usability, accessibility, and app performance.
• Work with a cross-functional team to execute roadmap items with precision, speed, and quality.

• Deeply audit and optimize critical user flows, including restaurant discovery, search filtering, reservation booking, and in-app communication.
• Partner closely with the design team to transform wireframes and prototypes into best-in-class features that adhere to modern mobile UX standards.
• Focus on reducing friction and increasing conversion at every touchpoint within the core app funnel.

• Immerse yourself in user behavior, sentiment, and needs using qualitative research (interviews, usability testing) and quantitative data (funnel analysis, heatmaps).
• Translate user feedback and insights into clear, actionable product requirements and prioritized features.
• Maintain a sharp awareness of competitor apps and emerging consumer mobile trends to keep Dorsia's experience cutting-edge.

• Collaborate cross-departmentally across Design, Engineering, Marketing, Data, and Operations, ensuring alignment on the consumer product vision.
• Own cross-team coordination, feature documentation, and launch readiness for all app updates.

• Partner closely with analytics to identify drop-off points, surface optimization opportunities, and track the impact of UX changes.
• Use tools like Mixpanel, Looker, and user session recordings to generate insights independently.
• Bring a strong hypothesis-driven mindset to every product decision, prioritizing experiments that improve the core user journey.

• 3+ years in product management roles, with a proven track record of owning core consumer mobile app surfaces end-to-end.
• Deep expertise in UX/UI design principles, information architecture, and mobile development ecosystems (iOS/Android).
• Experience contributing to 01 launches and iterating on mature product surfaces in a high-volume consumer environment.
• Fluency in modern software development processes and comfort working with design and engineering teams to deliver high-quality, pixel-perfect experiences.
• Advanced analytical skills: ability to query, model, and interpret data using SQL and behavioral analytics tools.
• Excellent communication and storytelling skills-able to articulate complex UX challenges and inspire alignment toward a solution.
• Strong product intuition backed by rigorous user research and usability testing.
• Comfortable with ambiguity and rapid iteration based on user feedback.
• Passionate about food, hospitality, and creating magic through intuitive mobile technology.

• Competitive salary tailored to your experience and the NYC market
• Equity
• Full suite of benefits including medical, dental, vision, and FSA
• 401(k) plan
• Flexible PTO
• In-office lunch three times a week 
• Employee dining credits
• One Medical membership, Teladoc, Talkspace, Kindbody access
• A fast-paced, design-forward culture that values taste and ambition