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Consumer Experience Manager Jobs in Michigan (NOW HIRING)

Fox Factory

Web Experience Manager

Coldwater, MI

Develops front and back-end of Direct-to-Consumer and Business to Business websites, primarily with ... Experience with Shopify object/properties, AJAX API and Meta fields * Experience with third party ...

FOX Factory, Inc.

Web Experience Manager

Coldwater, MI · On-site

Develops front and back-end of Direct-to-Consumer and Business to Business websites, primarily with ... Experience with Shopify object/properties, AJAX API and Meta fields * Experience with third party ...

Foxfactory

Web Experience Manager

Coldwater, MI · On-site

Develops front and back-end of Direct-to-Consumer and Business to Business websites, primarily with ... Experience with Shopify object/properties, AJAX API and Meta fields * Experience with third party ...

CenterWell

Pharmacy Senior CX Professional

Lansing, MI · On-site

You will report to the Consumer Experience Lead. You will support the delivery and continuous improvement of the consumer experience by managing experience insights, supporting improvement work, and ...

Kaizen Lab Inc.

Consumer Loan Manager

Fife Lake, MI · On-site

$60K - $90K/yr

Forest Area Federal Credit Union is looking for an experienced and motivated Consumer Loan Manager to lead our Consumer Lending team. This is an exciting opportunity for a lending professional who ...

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Consumer Experience Manager information

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$20

$39

$53

How much do consumer experience manager jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for consumer experience manager in Michigan is $39.73, according to ZipRecruiter salary data. Most workers in this role earn between $34.95 and $43.65 per hour, depending on experience, location, and employer.

What is a consumer experience manager?

A Consumer Experience Manager is a professional responsible for overseeing and enhancing the overall experience that customers have with a brand, product, or service. They analyze customer feedback, identify areas for improvement, and implement strategies to ensure positive interactions at every touchpoint. Their goal is to increase customer satisfaction, loyalty, and retention by making the consumer journey as seamless and enjoyable as possible.

How does a consumer experience manager typically collaborate with other departments to enhance the customer journey?

Consumer Experience Managers frequently work cross-functionally, partnering with teams such as marketing, product development, customer service, and sales to ensure a seamless and positive customer journey. They gather and analyze feedback from various touchpoints, then communicate insights and recommendations to relevant departments to drive improvements. This collaborative approach helps align organizational efforts around customer-centric goals and ensures that consumer feedback is integrated into both strategic decisions and daily operations.

What are the key skills and qualifications needed to thrive as a consumer experience manager, and why are they important?

To thrive as a Consumer Experience Manager, you need expertise in customer service strategy, data analysis, and a background in business or marketing, often supported by a bachelor's degree. Familiarity with CRM platforms, customer feedback tools, and data analytics software is commonly required. Exceptional communication, problem-solving, and leadership skills help you effectively lead teams and resolve consumer issues. These abilities ensure you can design and implement strategies that improve customer satisfaction, loyalty, and overall brand reputation.

What is the difference between Consumer Experience Manager vs Customer Service Manager?

AspectConsumer Experience ManagerCustomer Service Manager
Primary FocusDesigning and improving overall consumer experience across multiple touchpointsManaging customer support teams and resolving individual customer issues
Required SkillsCustomer journey mapping, UX design, data analysis, communicationTeam leadership, conflict resolution, product knowledge, communication
Work EnvironmentCross-departmental collaboration, strategic planningCustomer support centers, call centers, service teams
Industry UsageRetail, tech, hospitality, and service industriesRetail, telecom, banking, and service sectors

The Consumer Experience Manager focuses on enhancing the overall customer journey and experience, often working strategically across departments. In contrast, the Customer Service Manager primarily oversees support teams to resolve individual customer issues. Both roles require strong communication skills, but the Consumer Experience Manager emphasizes experience design and analysis, while the Customer Service Manager concentrates on team management and issue resolution.

What cities in Michigan are hiring for Consumer Experience Manager jobs?

Cities in Michigan with the most Consumer Experience Manager job openings:

Infographic showing various Consumer Experience Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $82,633 per year, or $39.7 per hour.

dealer experience manager

Plymouth, MI • On-site

orsa credit union
See more jobs at orsa credit unionexternal

$82K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 24 days ago

Job description

Our Purpose

To create joy and ignite Michiganders’ Impossible Dreams. 



Shared Commitments 

At orsa, our commitments start with our purpose and are guided by our vibrantly lived values.  We walk together toward strategic ends, galvanized by regenerative leadership and a growth orientation which moves us toward our human potential, so that we can support Michiganders in shaping the life they desire.



Role Purpose

The dealer experience manager serves as the primary relationship owner and strategic liaison between orsa and independent automotive dealerships across Michigan’s indirect auto lending market. This role drives sustainable loan origination volume while safeguarding portfolio quality through proactive risk management, compliance advocacy, and data-driven performance analysis. The dealer experience manager ensures mutually beneficial, compliant, and high-performing dealer partnerships by balancing growth strategies with disciplined adherence to underwriting guidelines and regulatory standards.


This position has a minimum annual rate of $82,300, but your offer amount may be increased with relevant work experience and transferable skills.



Primary Responsibilities 

As an impact-driven team, our work is collaborative and dynamic. This role, like all positions at orsa, will be counted on to perform a variety of tasks as directed by leadership. Some of the core deliverables for this role are: 



Role-Specific Contributions

  • Identify, prospect, and onboard new dealership partners within target geographic regions. Focus on quality over quantity to ensure alignment with our values.
  • Serve as the primary strategic liaison for existing dealer partners. Conduct regular business reviews, resolve complex issues promptly, and identify opportunities to deepen the partnership.
  • Collaborate with internal departments and external partners to streamline the deal flow process, reduce turnaround times, resolve funding delays or compliance issues and enhance the experience for both dealers and members.


Enablement & Strategy

  • Drive loan origination volume to meet or exceed organizational targets by collaborating with dealers and executives on growth strategies. Simultaneously ensure funding efficiency and portfolio quality standards are maintained to support the credit union’s long-term financial objectives. 
  • Monitor local market conditions, competitor offerings, and industry trends to advise dealers on how orsa credit union can best serve member needs. 
  • Act as a Subject Matter Expert (SME) on orsa credit union products and underwriting guidelines. Provide ongoing training to dealer F&I managers and staff to ensure accurate application submission and compliance.


Risk Management & Compliance

  • Monitor dealer-specific performance indicators (KPIs) including look-to-book ratios, delinquency rates, charge-offs, efficiency metrics, and contract defects. Proactively analyze this data to strategize growth opportunities while mitigating industry risk, addressing structural dealer fraud, and ensuring overall portfolio quality.
  • Ensure all interactions and agreements strictly adhere to federal, state, and internal regulatory requirements, promoting fair lending practices and data privacy.
     
  • Perform other duties as directed by leadership.

 

Qualification and Competency Requirements

As an organization focused on creating belonging, we appreciate that outstanding team members have different roads to excellence. Therefore, we don’t compromise on capability but are capability but use qualifications as guidelines. Typically, we’d expect a great dealer experience manager to have built capabilities through experiences that would include a minimum of:


  • Education: High school diploma or equivalent. 
  • Work Experience: Minimum 3 years of indirect auto finance or B2B sales, including a proven track record of entering the role with an established book of business or strong existing relationships with key dealership decision-makers in Michigan.
  • Industry Experience: Extensive knowledge of the automotive retail industry.



Preferred Qualifications and/or Competencies 

  • Education: Bachelor’s degree in Business, Finance, or Marketing. 

 

 

The outcome of experience is our priority, so proficiency will be evaluated over means of acquiring it. Necessary competencies include: 


Functional

  • Consumer Credit Underwriting: Evaluates creditworthiness of dealer-submitted applications, interprets underwriting guidelines, monitors look-to-book ratios and credit performance indicators, and applies sound judgment to maintain portfolio quality standards.
  • Fair Lending & Consumer Lending Compliance: Ensures all dealer interactions, agreements, and loan submissions adhere to federal and state fair lending laws, internal compliance standards, and data privacy requirements; identifies and escalates structural fraud or regulatory risk.
  • Stakeholder Relationship Management: Builds, maintains, and deepens partnerships with automotive dealerships through proactive outreach, business reviews, and responsive issue resolution; prospects and onboards new dealer partners aligned to orsa’s values and portfolio objectives.
  • Financial Acumen: Analyzes dealer performance data, market conditions, and portfolio metrics to inform growth strategies, identify risk exposure, and advise internal and external partners on data-driven decisions.
  • Continuous Improvement & Innovation: Identifies and implements enhancements to deal flow processes, turnaround times, and dealer training programs; adapts strategies based on performance data and market intelligence to continuously elevate origination efficiency and experience.


 

Work Model and Conditions: Hybrid

This position works in-office where working conditions, lighting, temperature, audio, and workspace are all sufficient. This position also works from home, where an appropriate work environment is required. Work requires the ability to constantly operate a computer and the ability to read, type, and communicate. Work may require the ability to move work-related supplies weighing up to 10-15 pounds. 


The hybrid classification provides the opportunity to flex with purpose, empowering team members to work in locations best suited for work and life. In that spirit, those in a hybrid role are encouraged to maintain a commutable proximity to their primary work location because:

  • The organization expects hybrid team members to attend certain meetings in person 
  • Managers may require onsite work to support outcomes
  • Work model classification is subject to change



As a team member of orsa, you’ll enjoy:

  • Comprehensive medical, dental, and vision plans 
  • Generous paid time off package for all full-time team members 
  • Up to 12-weeks paid paternity/maternity leave
  • Lifestyle Accounts to help with your personal wellbeing 
  • Family Health Benefits 
  • Paid time off to observe all Federal Holidays 
  • Flexible work options depending on position
  • A generous 401k match 
  • Numerous employee engagement activities 
  • Community Resource Groups 
  • Paid time off for occasions such as volunteering, caregiving, and family events 


Contact/application information:

If this description appeals to you, please submit an application! A member of orsa’s talent acquisition team will be in contact with you shortly! 



Equal Employment Opportunity Policy:

orsa credit union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, gender identity or expression, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws. 



Disclaimer:

This job posting highlights some of the most critical responsibilities and requirements of the position. There may be additional duties and responsibilities that are not listed above. A Talent Acquisition Specialist will be sure to discuss the role in further detail should your application be selected to move forward.