Consumer Engagement Manager Jobs in Delaware (NOW HIRING)

hackajob is collaborating with J.P. Morgan to connect them with exceptional professionals for this role.

JOB DESCRIPTION

The Treasury and the Chief Investment Office (TCIO) within JPMorgan is responsible for firm wide asset and liability management for one of the world's largest global financial institutions. Because it sits at the very center of the firm, TCIO directly influences the composition of the firm's balance sheet as well the activities of the firm's lines of business (LOBs): Asset & Wealth Management, Corporate & Investment Bank/ Commercial Bank, and Consumer & Community Banking.

The TCIO Innovation Team is a cross-functional development group that creates technical solutions for modernization, risk reduction, and efficiency within TCIO's capital, liquidity, and structural interest rate risk reporting, management, and policy teams. The Innovation Team covers:

• Solution Development & Support: Managing a product line of 'Intelligent Solutions', leveraging both pro- and low-code technologies such as Python, Tableau, Alteryx, Pega, AI/ML, etc. to automate processes and enhance data analytics to strengthen controls and improve the accuracy of the department's risk reporting while ensuing sustainability and providing incident support.
• Stakeholder Engagement:  Leading end-to-end delivery and stakeholder engagement model across a portfolio of initiatives while applying formal project management for "big rock" efforts (project plans, scorecards, and governance/update forums) and researching, showcasing, and driving adoption of emerging technologies across TCIO in partnership with firmwide stakeholders.
• Citizen Developer Support: Encouraging and supporting the growth of Citizen Developers, individuals with interest in developing technical solutions in their day-to-day roles, by equipping them with resources and guidance to build and own solutions for their teams.
• Governance & Compliance: Ensuring all solutions adhere to firmwide standards, maintain accurate risk assessment and design evidence, and adhere to quality assurance expectations.

The Innovation team is comprised of ~20 people with 400+ stakeholders distributed across North America (Delaware, Arizona, Jersey City, and NYC), Europe (London, Warsaw) and Asia (Hong Kong, India).

Job Responsibilities: 

The VP will manage the TCIO Innovation's Projects & Stakeholder Management team while coordinating the execution of key projects and supporting the stakeholder engagement model.  The candidate will be expected to:

• Serve as lead project manager on key "big rock" initiatives including creation of project plans and scorecards, tracking progress on key milestones, and managing communications to senior stakeholders.
• Consult with TCIO stakeholders to translate business problems into actionable requirements and design specifications, using current and end-state process flows to align process owners and managers on strategic direction.
• Collaborate with firmwide teams ('Centers of Excellence') to support TCIO's adoption of emerging technologies and preparation for platform migrations and upgrades.
• Monitor and report productivity improvements and cost savings among their assigned project portfolio.
• Support intake and prioritization of new use cases from business stakeholders, aligning implementation planning to both new and existing inter-departmental operational strategies.
• Manage and develop a team of people as the group expands its footprint into other spaces in the TCIO business.
• Drive AI awareness and transformation across the junior members of the organization in partnership with management and the team's core technology team.

Required Qualifications, Capabilities, and Skills:

• 6+ years of relevant work experience, preferably in a technical project or product management role in a Financial organization.
• Hands on experience using LLMs to assist with requirements writing, design and analytics.
• Demonstrated ability to break a process into its relevant pieces using process visualizations.
• Strong written and verbal communication skills with ability to prepare executive level presentations.
• Prior project management experience planning and managing development cycles end to end, working with Agile methods and advanced experience with a project management software (ex: Jira, Monday, etc.).
• Strong analytical and quantitative skills, critical thinking, investigative problem-solving and decision-making talents.
• Ability to work under pressure, prioritize, multitask, and bring tasks to complete closure while maintaining organization with little supervision.

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.