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Consumer Complaint Analyst Jobs (NOW HIRING)

Ultra Pouches

Senior Quality Manager

Frankfort, KY · On-site

Consumer Complaint Management * Build and own an end-to-end system to capture, categorize, track ... Generate trend analyses and reporting to surface systemic issues and inform formulation, process ...

ultra, Inc.

Senior Quality Manager

Frankfort, KY · On-site

Consumer Complaint Management * Build and own an end-to-end system to capture, categorize, track ... Generate trend analyses and reporting to surface systemic issues and inform formulation, process ...

Continental Finance

Compliance Analyst

Wilmington, DE · On-site

... complaint analysis, policy maintenance, and other compliance program activities. This role supports compliance oversight across the Company's consumer financial products, including credit card ...

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Consumer Complaint Analyst information

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How much do consumer complaint analyst jobs pay per month?

As of Sep 13, 2026, the average monthly pay for consumer complaint analyst in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What does a consumer complaint analyst do?

A Consumer Complaint Analyst is responsible for reviewing, investigating, and resolving consumer complaints submitted to an organization, often in industries like finance, retail, or government agencies. They analyze complaint data to identify trends, ensure compliance with regulations, and recommend process improvements to enhance customer satisfaction. The role may also involve preparing detailed reports, coordinating with various departments, and ensuring that consumer concerns are addressed promptly and fairly.

What are the key skills and qualifications needed to thrive as a consumer complaint analyst, and why are they important?

To thrive as a Consumer Complaint Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or compliance, often supported by a relevant bachelor's degree. Familiarity with case management software, CRM systems, and data analysis tools is typically required. Excellent communication, critical thinking, and problem-solving skills help you effectively address customer concerns and collaborate with internal teams. These competencies are essential for ensuring timely resolution of complaints, maintaining regulatory compliance, and protecting the organization's reputation.

What are some common challenges faced by consumer complaint analysts, and how can they effectively manage them?

Consumer Complaint Analysts often encounter challenges such as handling high volumes of complex complaints, maintaining neutrality during emotionally charged interactions, and ensuring timely resolution while adhering to regulatory guidelines. To manage these effectively, analysts develop strong organizational skills, utilize complaint-tracking systems, and engage in regular training on conflict resolution and compliance standards. Collaboration with quality assurance, legal, and customer service teams also helps ensure that complaints are addressed thoroughly and fairly, supporting both consumer satisfaction and regulatory compliance.

What cities are hiring for Consumer Complaint Analyst jobs?

Cities with the most Consumer Complaint Analyst job openings:

What states have the most Consumer Complaint Analyst jobs?

States with the most job openings for Consumer Complaint Analyst jobs include:

What are popular job titles related to Consumer Complaint Analyst jobs?

For Consumer Complaint Analyst jobs, the most frequently searched job titles are:

Infographic showing various Consumer Complaint Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

8230 Consumer Relation Representative I - Day Shift

Mount Olive, NC • On-site

Mt Olive Pickle Company
See more jobs at Mt Olive Pickle Companyexternal

Full-time

Posted 8 days ago

Job description

Description:

We have an opening for a Day Shift Consumer Relation Representative I   


Summary 

Responds to consumer contacts regarding product complaints and compliments, information requests, and other needs.

Duties and Responsibilities  

Essential Functions

Responds to consumer inquiries received by mail, e-mail, web page, and telephone. Analyzes individual solutions and takes appropriate action within set parameters to ensure that consumer needs are met. 

Consults with Quality Control concerning consumer complaints when needed.

Consults with supervisor on unusual inquiries. 

Maintains consumer complaint database and customer inquiry database. 

Keeps adequate files on consumer contacts.

Provides regular reports on consumer contacts.

Keeps work area clean and orderly.

Follows safety rules and company policies.

Other Duties

Participates in training, employee meetings, committees, project teams, etc. as appropriate.

Receives written and verbal instructions on the above job tasks and performs other duties as directed by Supervisor.

Requirements:

Knowledge, Skills and Abilities

Associates degree or equivalent work experience required. Minimum three years’ experience in a call center or other customer service setting. Intermediate computer skills and knowledge of standard business software plus specialty software required. Must be detail oriented, proficient in data entry tasks, and possess strong organizational and customer service skills. Must read, write and speak English, conversational Spanish a plus. Pleasant personality for contact with consumers, guests, gift shop customers, and coworkers. Must be able to work with little direct supervision. 

Supervisory Responsibilities

None

Machines, Equipment, Tools Used

Personal computer, standard office equipment.

Physical Demands

Fingering:  Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction. Ability to receive detailed information through oral communication, and to make fine discriminations in sound.

Repetitive Motions: Substantial movements (motions) of the wrists, hands and/or fingers.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

The worker is required to have close visual acuity to perform and activity such as: preparing and analyzing data figures: transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication of parts at distances close to the eyes.

Work Environment

Usual office working conditions. Access to CONFIDENTIAL DATA (ex. wages, costs, financial reports, and other confidential records)

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of the position. All employees may have other duties assigned at any time.