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Associate Complaint Analyst Jobs (NOW HIRING)

Complaint Analyst

San Mateo, CA ยท On-site

$70K - $90K/yr

Complaint Analyst Reports to: Quality Engineer Location: Onsite, 5 days a week Employment type ... Associate or bachelor's degree in an engineering or technical discipline. * Understanding of SQL ...

Complaint Analyst Reports to: Quality Engineer Location: Onsite, 5 days a week Employment type ... Associate or bachelor's degree in an engineering or technical discipline. * Understanding of SQL ...

As part of the Engineer IV, Complaint Analysts, you're adept at solving a range of moderate scope ... Associates degree and 4+ years relevant experience or Bachelor's degree in Engineering, Chemistry ...

Ensures effective communication with Customers, contract laboratories and AST associates. This is a day shift position. What You'll Do as an EO Analyst I โ€ข Consults with Customers and prospective ...

Complaints Manager

Columbia, SC ยท On-site

$53K - $90K/yr

DAY-TO-DAY ACTIVITIES Supervise the complaint analysts and complaint support staff in the ... Preferred Qualifications A juris doctorate from an ABA-approved law school or an associate's degree ...

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Associate Complaint Analyst information

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How much do associate complaint analyst jobs pay per month?

As of Sep 13, 2026, the average monthly pay for associate complaint analyst in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

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Infographic showing various Associate Complaint Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Complaint Analyst

San Mateo, CA โ€ข On-site

Cala Health
Medical Equipment and Supplies Manufacturingย โ€ขย 51 - 200 employees

$70K - $90K/yr

Full-time

Posted 16 days ago


Job description

Title: Complaint Analyst
Reports to: Quality Engineer

Location: Onsite, 5 days a week
Employment type:
Full-Time, Exempt
Pay range:
$70,000 - $90,000

The Opportunity
Turn quality insights into action. We're looking for a sharp, detail-oriented Complaint Analyst to own the complaint lifecycle, investigate returned products, and uncover trends that elevate our Quality Management System (QMS)

A Day in the Life

  • Complaint Triage & QMS Logging: Review inbound feedback to determine if issues meet formal complaint criteria. Accurately enter details into Arena to prevent backlogs and ensure seamless tracking.
  • Hands-On Device Investigation: Safely process and inspect returned devices, executing thorough physical analyses to identify primary failure modes and root causes.
  • Data Analytics & Trend Tracking: Monitor return rates and complaint metrics to spot emerging patterns, evaluate product performance, and uncover process improvement opportunities.
  • Management Reporting: Synthesize technical findings, trend reports, and metric summaries into clear reports for leadership review.
  • QMS & Regulatory Compliance: Apply foundational Quality Management System principles, strictly adhering to internal SOPs and FDA regulations throughout every stage of the lifecycle.
  • Continuous Improvement: Identify operational inefficiencies and offer constructive, actionable feedback to elevate team standards and overall quality.
  • Timely Case Closure: Maintain rigorous documentation standards and attention to detail to execute precise, compliant, and timely file closures.

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Skills and Experience

Required:

  • Associate or bachelor's degree in an engineering or technical discipline.
  • Understanding of SQL, Python for querying databases, aggregating sparse records, and performing statistical analysis.
  • Experience with QMS concepts and the role of quality assurance in the medical device manufacturing environment is highly desired.
  • Strong written and verbal communication skills, analytical reasoning, attention to detail, and the ability to prioritize tasks to meet strict regulatory deadlines.

Physical Demands:

  • Ability to lift, move, and handle package returns and testing objects weighing up to 20 pounds.

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