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Associate Complaint Analyst Jobs (NOW HIRING)

Wilton Re

Operations Associate

Nashville, TN · On-site

$60K - $85K/yr

Analyze audit findings and trends to support continuous improvement initiatives and service ... Complaint Management &Regulatory Support Coordinate complaint intake and investigation with TPAs to ...

Holiday Inn Club Vacations Incorporated

Complaint and Dispute Management * Manage assigned BBB complaints from intake through response and ... Associate or bachelor's degree in business, legal studies, compliance, communications, or a related ...

Collabera

Business Analyst

Foster City, CA

The analyst will Resolve product or service problems by clarifying the customer's complaint ... with customers & associates internally Proven ability to learn new business processes and ...

Wilton Re

Operations Associate

Nashville, TN · On-site

Analyze audit findings and trends to support continuous improvement initiatives and service ... Complaint Management &Regulatory Support Coordinate complaint intake and investigation with TPAs to ...

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How much do associate complaint analyst jobs pay per month?

As of Sep 13, 2026, the average monthly pay for associate complaint analyst in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

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Infographic showing various Associate Complaint Analyst job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Medical Device Complaint & Failure Analysis Engineer - (JP15808)

Thousand Oaks, CA • On-site

3 Key Consulting
Biotechnology Research and Development • 1 - 10 employees
Learn more about 3 Key Consultingexternal

$41 - $46/hr

Full-time

Posted 9 days ago

Job description

Job Title:   Medical Device Complaint & Failure Analysis Engineer - (JP15808)
Location: Thousand Oaks, CA. 91320 (local candidates only).
Employment Type: Contract
Business Unit: Complaint Investigations
Duration: 1+ year (with likely extensions and/or conversion to permanent)
Posting Date: 09/03/26
Pay Rate: $41 - $46/hour W2
Notes: Only qualified candidates need apply. Local Role, hybrid onsite to ATO is required 3 times per week (up to 80%).
3 Key Consulting is hiring an Medical Device Complaint & Failure Analysis Engineer for a consulting engagement with our direct client, a leading global biopharmaceutical company.
Job Description:
The ideal candidate for this role will have:
  • 5 years of experience performing complaints handling and failure analysis investigations within a medical device environment, specifically class II or class III devices;
  • Proficiency with ISO systems, risk analysis processes, and protocol or report writing;
  • A bachelor's degree in engineering or sciences such as chemistry, physics, or biology is strongly preferred, though candidates with other educational backgrounds who possess robust laboratory experience will also be considered;
  • Experience working in biohazard lab settings is a plus, but not mandatory;
  • Excellent written and verbal communication skills, along with strong presentation abilities, are essential as the role involves regular presentations to internal teams.
  • Candidates must be local, able to commute onsite 3 days per week, or more if needed (ideally residing within Los Angeles, Orange, or Ventura Counties).

Engineer - Complaints Technical Investigator:
Our client is currently seeking an Engineer - Complaints Technical Investigator in our Complaints Technical Investigations group.  The Engineer - Complaints Technical Investigator will perform the device assessment of complaint units using lab equipment such as the CT scanner and Instron testing machines. S/he will be responsible for authoring the assessment report and communicating the findings and results to management and cross-functional team as required. S/he will be responsible for the validity and integrity of the evaluation reports. The Engineer - Complaints Technical Investigator will maintain close interaction with the quality complaints owner. Additional responsibilities include supporting  investigations by performing characterization testing, data gathering and analysis, as well as supporting/leading root cause analysis.
S/he will also support the implementation, validation, and operation of the equipment in the lab, providing personnel training on the use of the equipment, developing and updating equipment procedures, participating in the monthly lab safety inspection, and identifying and reporting equipment repairs or maintenance. S/he will work with the vendor to resolve issues and suggest improvements associated with the operation of the equipment.
Why is the Position Open?
Supplement additional workload on the team
Top Must Have Skills:
  • Experience performing complaints handling and failure analysis investigations within a medical device environment, specifically class II or class III devices
  • A bachelor's degree in engineering or sciences such as chemistry, physics, or biology is strongly preferred, though candidates with other educational backgrounds who possess robust laboratory experience will also be considered.
  • Excellent written and verbal communication skills

Day to Day Responsibilities:
  • Lead evaluation of returned products, perform detailed assessments, and document results in a report.
  • Complete evaluations and deliver assessment report on time per client requirements.
  • Support the implementation and management of the lab infrastructure, including all equipment used for investigations
  • Provide requirements for lab and investigational equipment to device development teams in support of new device platforms
  • Support investigations lab equipment setup, develop and provide equipment training to personnel, develop and validate test methods, and develop SOPs for equipment use.
  • Perform root cause analysis investigations for mechanical and/or electromechanical products

Basic Qualifications:
Masters Degree OR Bachelor’s degree and 2 years of related medical/biopharma development or Operations experience; OR Associate degree and 6 years of related medical/biopharma development or Operations experience.
Preferred Qualifications:
  • Master’s Degree in Science
  • 5+ years of experience in complaints or failure analysis investigation within a development or manufacturing environment, working with Medical Devices, ideally Class II and Class III
  • Experience in lab environment
  • Excellent written and verbal communication skills, along with strong presentation abilities, are essential as the role involves regular presentations to internal teams.
  • •Demonstrated Six Sigma proficiency specifically for root cause analysis methodology
  • Strong Sense of Responsibility and Time Management.

Red Flags:
1. No Technical Background or Experience
2. Communication Issues and lack of basic qualifications
3. Inability to commute to Thousand Oaks several times a week
Interview process:
Step 1: Phone Screen with Hiring Manager (15-30 mins)
Step 2: Video Panel Interview with Team (30-45 mins)
We invite qualified candidates to send your resume to resumes@3keyconsulting.com.  If you decide that you’re not interested in pursuing this particular position, please feel free to take a look at the other positions on our website www.3keyconsulting.com/careers. You are also welcome to share this opportunity with anyone you think might be interested in applying for this role.