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Consumer Complaint Analyst Jobs (NOW HIRING)

Itau

Consumer Compliance Officer

Miami, FL · On-site

Maintain oversight of consumer complaint management processes, including trend analysis, root-cause identification, corrective action tracking, and management reporting. * Support business units by ...

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How much do consumer complaint analyst jobs pay per month?

As of Sep 13, 2026, the average monthly pay for consumer complaint analyst in the United States is $6,591.00, according to ZipRecruiter salary data. Most workers in this role earn between $6,208.33 and $6,958.33 per month, depending on experience, location, and employer.

What does a consumer complaint analyst do?

A Consumer Complaint Analyst is responsible for reviewing, investigating, and resolving consumer complaints submitted to an organization, often in industries like finance, retail, or government agencies. They analyze complaint data to identify trends, ensure compliance with regulations, and recommend process improvements to enhance customer satisfaction. The role may also involve preparing detailed reports, coordinating with various departments, and ensuring that consumer concerns are addressed promptly and fairly.

What are the key skills and qualifications needed to thrive as a consumer complaint analyst, and why are they important?

To thrive as a Consumer Complaint Analyst, you need strong analytical abilities, attention to detail, and a background in customer service or compliance, often supported by a relevant bachelor's degree. Familiarity with case management software, CRM systems, and data analysis tools is typically required. Excellent communication, critical thinking, and problem-solving skills help you effectively address customer concerns and collaborate with internal teams. These competencies are essential for ensuring timely resolution of complaints, maintaining regulatory compliance, and protecting the organization's reputation.

What are some common challenges faced by consumer complaint analysts, and how can they effectively manage them?

Consumer Complaint Analysts often encounter challenges such as handling high volumes of complex complaints, maintaining neutrality during emotionally charged interactions, and ensuring timely resolution while adhering to regulatory guidelines. To manage these effectively, analysts develop strong organizational skills, utilize complaint-tracking systems, and engage in regular training on conflict resolution and compliance standards. Collaboration with quality assurance, legal, and customer service teams also helps ensure that complaints are addressed thoroughly and fairly, supporting both consumer satisfaction and regulatory compliance.

What cities are hiring for Consumer Complaint Analyst jobs?

Cities with the most Consumer Complaint Analyst job openings:

What states have the most Consumer Complaint Analyst jobs?

States with the most job openings for Consumer Complaint Analyst jobs include:

What are popular job titles related to Consumer Complaint Analyst jobs?

For Consumer Complaint Analyst jobs, the most frequently searched job titles are:

Infographic showing various Consumer Complaint Analyst job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 86% Physical, 3% Hybrid, and 11% Remote job distribution, with an average salary of $79,092 per year, or $38 per hour.

Compliance Analyst: Training & Complaint Management

Charlotte, NC • On-site

Dingoblu Financial Inc
See more jobs at Dingoblu Financial Incexternal

Other

Posted 4 days ago

Job description

Compliance Analyst
Regulatory Compliance | Complaint Management | TrainingLocationCharlotte, NCExperience Required3-5+ Years in Bank Compliance or Risk
Classification
Full-Time, Exempt
Reports ToChief Compliance Officer / Director ofOperationsDepartmentOperations / ComplianceAbout the RoleThe Compliance Analyst is responsible for developing, implementing, and monitoring DingoBlu's compliance management system to support adherence to applicable federal and state banking laws, regulations, and internal policies. This role has direct responsibility for the consumer complaint management and training programs while also supporting broader compliance risk assessment, monitoring, audit, and regulatory reporting activities.What You'll OwnGeneral Compliance
  • Monitor and interpret federal and state banking regulations (e.g., BSA/AML, TILA, RESPA, ECOA, FCRA, UDAAP, Reg E, Reg Z, Reg B, and FDCPA) and assess their impact on operations.
  • Develop, review, and update compliance policies and procedures to reflect current regulatory requirements.
  • Conduct periodic compliance risk assessments across business lines and recommend corrective action for identified gaps.
  • Support internal audits and regulatory examinations by preparing documentation, responding to information requests, and tracking remediation of findings.
  • Maintain the compliance monitoring and testing calendar and report results to management and the Board as required.
  • Stay current on regulatory changes and communicate their implications to relevant business units.
Complaint Management
  • Own and administer the consumer complaint management program, ensuring complaints are logged, categorized, investigated, and resolved within established timeframes.
  • Serve as the central point of contact for escalated complaints, including those received through regulators, the CFPB complaint portal, social media, or executive correspondence.
  • Analyze complaint trends and root causes to identify systemic issues, emerging risks, and opportunities for process or policy improvement.
  • Prepare and present periodic complaint reporting and trend analysis to senior management and applicable committees.
  • Coordinate with business units to ensure timely, accurate, and compliant responses to customers.
  • Maintain complaint files and documentation in accordance with regulatory recordkeeping requirements.
Training
  • Design, deliver, and maintain DingoBlu's training program for employees at all levels, including new-hire onboarding and annual refresher training.
  • Develop role-specific training content tailored to job responsibilities, processes, and regulatory risk exposure.
  • Track training completion, maintain training records, and report compliance training metrics to management.
  • Evaluate training effectiveness and update materials to reflect regulatory changes, examination findings, and emerging risks.
  • Partner with department managers and other business-line managers to integrate training requirements into onboarding and ongoing development plans.
What We're Looking ForRequired
  • Bachelor's degree in business, finance, legal studies, or a related field, or equivalent work experience.
  • 3-5+ years of experience in bank regulatory compliance, risk management, or a related field.
  • Working knowledge of consumer protection laws and banking regulations.
  • Strong written and verbal communication skills, including experience preparing reports for senior management.
  • Experience managing or contributing to a complaint management process.
  • Experience developing or delivering training programs.
Preferred
  • Professional certification such as CRCM, CAMS, or similar.
  • Experience with compliance management software and complaint-tracking systems.
  • Prior experience supporting regulatory examinations by the OCC, FDIC, Federal Reserve, CFPB, or a state banking department.
  • Experience with a neobank or bank sponsor program is a plus.
Skills & Competencies
  • Analytical mindset with the ability to identify trends and root causes from complaint and audit data.
  • Strong organizational skills and attention to detail.
  • Ability to translate complex regulatory requirements into practical guidance for non-compliance staff.
  • Comfortable presenting to management, committees, and examiners.
  • Collaborative approach; able to work across departments, including Legal, Operations, Customer Service, HR, and IT.
Work Environment
  • Standard office environment; occasional travel for training delivery or examinations may be required.
  • Schedule flexibility may be required depending on business needs.
Equal Opportunity Employer
DingoBlu Financial Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under applicable law.
Note: DingoBlu is a financial technology platform, not an FDIC-insured bank. Banking services and eligible deposit accounts are provided by our FDIC-insured bank partners. FDIC insurance is provided by such banks up to applicable limits and subject to FDIC
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