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Connectwise Experience Jobs in Ohio (NOW HIRING)

Maven LLC

Sr. Systems Engineer

Columbus, OH · On-site

$100K - $138K/yr

The preferred candidate would have experience on the design, configuration, deployment and ... Complete a Connectwise University "Major" * Study for and pass at least one technical certification ...

Logically, Inc.

Procurement Specialist

Dublin, OH · Hybrid

Basic knowledge of ConnectWise or other similar systems is preferred * Experience in Microsoft Suite is preferred * Ability to work in a team environment and demonstrate time management skills as ...

Logically, Inc.

Procurement Specialist

Dublin, OH · On-site

Basic knowledge of ConnectWise or other similar systems is preferred * Experience in Microsoft Suite is preferred * Ability to work in a team environment and demonstrate time management skills as ...

Logically

Procurement Specialist

Dublin, OH · On-site

Basic knowledge of ConnectWise or other similar systems is preferred * Experience in Microsoft Suite is preferred * Ability to work in a team environment and demonstrate time management skills as ...

CTMS

Field Technician II

Akron, OH · On-site

$19 - $25.75/hr

... Experience using Remote Monitoring tools • Support for desktop operating systems, including ... ConnectWise ticketing system. • Communicate to clients: Provide detailed ticket notes, ability to ...

BlueBridge Networks

Bookkeeper Receptionist

Cleveland, OH · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

... Experience with Connectwise a plus Superior organizational and time management skills Superior communication and interpersonal skills with staff and customers Must be able to multi-task and be ...

Accellis Technology Group

Be Seen First

Client Experience and Service Delivery Manager

Cleveland, OH · On-site

$75K - $90K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Client Experience & Service Delivery Manager owns the quality, consistency, and reliability of ... Strong working knowledge of PSA / ticketing tools (ConnectWise, Autotask, Halo, etc.) and service ...

DartPoints

NOC Technician - Cincinnati, OH

Cincinnati, OH · On-site

  • Medical

  • Life

  • Retirement

Experience with ConnectWise, or other ITSM applications - 0 - 2 years * Troubleshooting process and procedures - 0 - 2 years * Certifications: CCNA, CCNP, Network+ Other * Must be able to work ...

QualityIP

Network Engineer

Kent, OH · On-site

$80K - $115K/yr

  • Medical

  • Retirement

  • PTO

While a bachelor's degree, networking certifications, ConnectWise or Halo experience, and general technical systems understanding are advantageous, they are not obligatory. Cultural fit: We are a ...

QualityIP

Network Engineer

Kent, OH · On-site

  • Medical

  • Retirement

  • PTO

While a bachelor's degree, networking certifications, ConnectWise or Halo experience, and general technical systems understanding are advantageous, they are not obligatory. Cultural fit: We are a ...

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Connectwise Experience information

What is ConnectWise experience?

ConnectWise Experience refers to expertise in using ConnectWise, a suite of software solutions designed for IT service providers and managed service providers (MSPs). This experience typically involves proficiency with tools like ConnectWise Manage, Automate, and Control, which help businesses manage client relationships, automate tasks, and provide remote support. Individuals with ConnectWise experience can streamline IT operations, improve service delivery, and enhance customer satisfaction. Employers often seek candidates with this background to ensure efficient and effective IT service management.

What skills and qualifications are needed to thrive as a ConnectWise specialist?

To thrive as a ConnectWise Specialist, you need strong IT knowledge, experience with managed services, and a solid understanding of the ConnectWise platform, often supported by relevant certifications or technical training. Familiarity with ConnectWise Manage, Automate, and other MSP tools, as well as ticketing and CRM systems, is typically expected. Excellent problem-solving, communication, and organizational skills help you collaborate with teams and deliver effective client solutions. These abilities ensure efficient workflow management, high-quality service delivery, and optimized use of the ConnectWise suite in a managed IT environment.

How does working in a ConnectWise experience role involve collaboration with IT and client support teams?

In a ConnectWise Experience role, you’ll regularly collaborate with IT professionals, client support teams, and sometimes sales staff to ensure seamless integration and use of the ConnectWise platform. Your responsibilities may include troubleshooting workflow issues, onboarding new users, and helping tailor system configurations to client needs. Teamwork is essential, as you’ll often act as a bridge between technical staff and end users, translating requirements and helping resolve any challenges that arise. Open communication and a proactive approach to problem-solving are key to thriving in this collaborative environment.

What is the difference between Connectwise Experience vs Connectwise Administrator?

AspectConnectwise ExperienceConnectwise Administrator
Primary RoleUser-focused support and troubleshooting within Connectwise platformSystem configuration, user management, and platform setup
Required SkillsCustomer service, basic technical knowledge, platform navigationTechnical expertise, system administration, scripting
Work EnvironmentSupport teams, client-facing roles, helpdeskIT departments, system administration teams
CertificationsConnectwise certifications, general IT supportConnectwise certifications, IT certifications (e.g., CompTIA)

Connectwise Experience roles focus on supporting users and troubleshooting issues, while Connectwise Administrator roles involve configuring and managing the platform's settings. Both roles require familiarity with Connectwise but serve different functions within organizations.

What are popular job titles related to Connectwise Experience jobs in Ohio?

For Connectwise Experience jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Connectwise Experience jobs in Ohio look for?

The top searched job categories for Connectwise Experience jobs in Ohio are:

What cities in Ohio are hiring for Connectwise Experience jobs?

Cities in Ohio with the most Connectwise Experience job openings:

Connectwise Experience jobs near you

Sr. Systems Engineer

Maven LLC

Columbus, OH • On-site

$100K - $138K/yr

Full-time

Re-posted 25 days ago

Job description

We have 2 Direct Hire roles for Systems Engineers here in Columbus, OH. The preferred candidate would have experience on the design, configuration, deployment and maintenance of servers, networks and server-based systems. These individuals do planning and project coordination relating to client IT Initiatives/projects.


Job Requirements

  • Must have 3+ years' work experience in related IT position
  • Windows server configuration and maintenance
  • AD and Group Policy configuration and support
  • Exchange configuration and support
  • Managed anti-virus configuration and support
  • Server backup administration and support
  • Firewall and VPN configuration, maintenance and support
  • SQL Server configuration, maintenance and support
  • Virtualization (VMWare or Hyper-V)
  • Complete a Connectwise University "Major"
  • Study for and pass at least one technical certification exam per year.

Demonstrated skills

  • Excellent customer service skills
  • Top-notch organizational skills
  • Good communicator (in the coordination of smaller clients)
  • Sound judgment
  • Professional appearance and demeanor
  • Research and develop technical solutions for client and business initiatives o Reliable with good attendance
  • Ability to follow the direction from the Client Services Manager
  • Teamwork, mentorship and positive attitude

Essential Duties

  • Act as a "Technology Success Manager" for our clients
  • Coordinate client services activities for medium and larger clients
  • Participate in quarterly business reviews (QBRs)
  • Design and implementation at the network level: LAN and WAN connectivity, routers, firewalls and security
  • Design and implement hosted and cloud solutions for customers using technologies that meet their requirements
  • Design and implement disaster recovery solutions
  • Support services for virtualization technologies
  • Administration and maintenance of the remote monitoring solution, CW Automate
  • Respond to client support request ticket escalations
  • Handling escalated server, network and desktop related issues for clients
  • Participate as a resource for projects run by the Implementation and Onboarding team
  • System documentation development, maintenance and review
  • Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes and agreed outages, etc.
  • Handle tickets created due to alerts in CW Automate that are escalated from Tier1
  • Review of CW Automate alerts, performance information and configurations.
  • Server checkups using CW Automate data and manual review of servers as necessary
  • Participate in on-call rotation for off-hours support
  • Enter all work as service tickets in Connectwise

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