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Connectwise Experience Jobs in Iowa (NOW HIRING)

Aureon

Salesforce Developer

West Des Moines, IA · On-site

$51 - $67.50/hr

EDUCATION, TRAINING, AND EXPERIENCE: * Bachelor's degree in Computer Science, Information ... Strong focus on sales facing services (Salesforce, ConnectWise, ZoomInfo, DocuSign) WORKING ...

New

Winsor Consulting Group LLC

Help Desk Technician

Iowa City, IA · On-site

$19.50 - $26.50/hr

Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to follow defined processes and troubleshoot using checklists or SOPs. * Strong time management and ...

Winsor Consulting Group LLC

Help Desk Technician

Buffalo, IA · On-site

$21 - $28.25/hr

Experience with RMM/PSA tools (ConnectWise Manage, Automate, ScreenConnect) is a plus. * Ability to follow defined processes and troubleshoot using checklists or SOPs. * Strong time management and ...

Light Edge

Managed Services Technician

Des Moines, IA · On-site

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate) * Experience using Windows Deployment Server * Experience using PowerShell * Windows Server ...

Lightedge

Managed Services Technician

Des Moines, IA · On-site

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate) * Experience using Windows Deployment Server * Experience using PowerShell * Windows Server ...

Lightedge

Managed Services Technician

Des Moines, IA · On-site

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate) * Experience using Windows Deployment Server * Experience using PowerShell * Windows Server ...

Lightedge

Managed Services Technician

Burlington, IA · On-site

Experience leveraging RMM tools, HCL BigFix (or experience in SolarWinds N-able, ConnectWise Automate) * Experience using Windows Deployment Server * Experience using PowerShell * Windows Server ...

All JobsConnectwise Experience JobsConnectwise Experience Jobs in Iowa

Connectwise Experience information

What is ConnectWise experience?

ConnectWise Experience refers to expertise in using ConnectWise, a suite of software solutions designed for IT service providers and managed service providers (MSPs). This experience typically involves proficiency with tools like ConnectWise Manage, Automate, and Control, which help businesses manage client relationships, automate tasks, and provide remote support. Individuals with ConnectWise experience can streamline IT operations, improve service delivery, and enhance customer satisfaction. Employers often seek candidates with this background to ensure efficient and effective IT service management.

What skills and qualifications are needed to thrive as a ConnectWise specialist?

To thrive as a ConnectWise Specialist, you need strong IT knowledge, experience with managed services, and a solid understanding of the ConnectWise platform, often supported by relevant certifications or technical training. Familiarity with ConnectWise Manage, Automate, and other MSP tools, as well as ticketing and CRM systems, is typically expected. Excellent problem-solving, communication, and organizational skills help you collaborate with teams and deliver effective client solutions. These abilities ensure efficient workflow management, high-quality service delivery, and optimized use of the ConnectWise suite in a managed IT environment.

How does working in a ConnectWise experience role involve collaboration with IT and client support teams?

In a ConnectWise Experience role, you’ll regularly collaborate with IT professionals, client support teams, and sometimes sales staff to ensure seamless integration and use of the ConnectWise platform. Your responsibilities may include troubleshooting workflow issues, onboarding new users, and helping tailor system configurations to client needs. Teamwork is essential, as you’ll often act as a bridge between technical staff and end users, translating requirements and helping resolve any challenges that arise. Open communication and a proactive approach to problem-solving are key to thriving in this collaborative environment.

What is the difference between Connectwise Experience vs Connectwise Administrator?

AspectConnectwise ExperienceConnectwise Administrator
Primary RoleUser-focused support and troubleshooting within Connectwise platformSystem configuration, user management, and platform setup
Required SkillsCustomer service, basic technical knowledge, platform navigationTechnical expertise, system administration, scripting
Work EnvironmentSupport teams, client-facing roles, helpdeskIT departments, system administration teams
CertificationsConnectwise certifications, general IT supportConnectwise certifications, IT certifications (e.g., CompTIA)

Connectwise Experience roles focus on supporting users and troubleshooting issues, while Connectwise Administrator roles involve configuring and managing the platform's settings. Both roles require familiarity with Connectwise but serve different functions within organizations.

What are popular job titles related to Connectwise Experience jobs in Iowa?

For Connectwise Experience jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Connectwise Experience jobs in Iowa look for?

The top searched job categories for Connectwise Experience jobs in Iowa are:

Connectwise Experience jobs near you
Infographic showing various Connectwise Experience job openings in Iowa as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Information Technology Specialist Level 1

Century Business Products, Inc

Sioux City, IA • On-site

Full-time

Posted 17 days ago

Job description

Job Purpose
The IT Specialist I is responsible for providing technical support to our customers as a member of our Service Desk. Support includes network connectivity and incidents, desktop and workstation infrastructure, backup monitoring, operating systems, software, hardware, and peripherals. Responsibilities include handling multiple customer service requests, incoming telephone calls, tickets within the professional services automation system, instant messaging, and electronic mail. The IT Specialist I will investigate and respond to all support requests by following documented processes and procedures with the goal of restoring or fulfilling Information Technology services for clients in the most efficient and professional manner possible.
Key Outcomes
  1. Build a robust, knowledgeable team to best support Catalyst customers.
  2. Develop strong business relationships with our customers and prospective customers.
  3. Portrayed as a competent and professional technology company by our customers.
  4. Honest, trustworthy, creative, smart, customer focused creating customer loyalty.
  5. Expand our software and IT services.
  6. Achieve revenue objectives.

Job Tasks
  1. Provide first level support, which includes incident and request handling for customers with a focus on first call resolution; use best practice for incident management including detailed ticket documentation, application of trouble-shooting and analytical skills to identify the root cause, and quickly determine resolution.
  2. Diagnose, triage, and escalate incidents and requests to appropriate level two and level three personnel. Respond to incidents, requests for service, and question within required response times and service levels.
  3. Provide on-site when required and remote technical support using service desk tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals.
  4. Troubleshoot and repair hardware and software issues on multiple operating systems.
  5. Assist in system upgrades and maintenance including add or remove memory, hard drives, video cards, and power supplies.
  6. Deploy software and system images for multiple operating systems and hardware.
  7. Service desk will be responsible for configuring and supporting various mobile devices and tablets.
  8. Work to develop an understanding of standard problems and issues and assist in the creation of technical documentation and processes.
  9. Engage in professional development through educational opportunities, training, and certifications provided by Catalyst IT.
  10. Ensure that customer needs are being met through timely follow-through and provide a high-quality of customer experience through a professional demeanor.
  11. Ensure accurate and timely reporting of all billable time so payroll and customer billing is performed on a timely basis.
  12. Be fiscally responsible and provide high quality solutions.

Requirements
Preferred Qualifications
  1. 2+ years end-user support experience in a technology related field, providing Hardware, Software, and Desktop support.
  2. Expert knowledge in Microsoft Windows Operating Systems, Microsoft Office suite (Office 365 preferred), desktop deployment technologies, hardware and software components of Windows based computers, smartphones, and tablets.
  3. Basic knowledge of Networking and Windows Server Administration fundamentals and concepts a plus.
  4. Experience working with PSA and RMM tools such as ConnectWise Manage and ConnectWise Automate.
  5. Strong collaboration skills and the ability to work closely with team members on projects, problem-solving and day-to-day operations.
  6. Operate independently and with self-motivation with the ability to balance multiple projects and priorities, while still meeting deadlines.
  7. Excellent customer service abilities and strong written and verbal communication skills.
  8. Associates or Bachelor degree required, in a technology related field preferred.
  9. Passion and strong understanding of the industry and our business' mission

Areas of knowledge
  1. Remote Monitoring
  2. Microsoft workstation environments including Windows 7, 8, 10 and Office applications
  3. Microsoft server environments (Active Directory, Terminal Services)
  4. Cloud experience - Office 365
  5. Email - Office 365, Google, Email server environments
  6. Networking (including routers, firewalls, VPNs, wireless)
  7. Anti-virus, Anti-SPAM and Anti-Spyware
  8. Backup Solutions
  9. Virtual Machine environments (VMWare)

Training
On-going professional training (in-house, webinars and applicable off-site 3rd party training / technology conferences) will be provided by Catalyst IT. Catalyst IT does request you to provide self-directed training through reading, research, webinars and any other applicable media.
Performance Review
Performance will be reviewed on a periodic basis. An annual performance review will occur discussing historical performance and future planning and strategy.

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