ZipRecruiter

Log In

1

Connectwise Experience Jobs in Indiana (NOW HIRING)

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... in ConnectWise by completing assigned training materials and blueprints on the ConnectWise ... Experience with VLAN, Cisco, Routing, Switching, Firewalls, HP, Infrastructure, Server ...

Endeavor IT

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

Experience with RMM/PSA tools (ConnectWise, Kaseya, N-able, or similar); strong client communication and professional presentation skills required. Benefits we offer! * 401k with 100% match up to 6% ...

All JobsConnectwise Experience JobsConnectwise Experience Jobs in Indiana

Connectwise Experience information

What is ConnectWise Experience?

ConnectWise Experience refers to expertise in using ConnectWise, a suite of software solutions designed for IT service providers and managed service providers (MSPs). This experience typically involves proficiency with tools like ConnectWise Manage, Automate, and Control, which help businesses manage client relationships, automate tasks, and provide remote support. Individuals with ConnectWise experience can streamline IT operations, improve service delivery, and enhance customer satisfaction. Employers often seek candidates with this background to ensure efficient and effective IT service management.

What are the key skills and qualifications needed to thrive as a ConnectWise Specialist, and why are they important?

To thrive as a ConnectWise Specialist, you need strong IT knowledge, experience with managed services, and a solid understanding of the ConnectWise platform, often supported by relevant certifications or technical training. Familiarity with ConnectWise Manage, Automate, and other MSP tools, as well as ticketing and CRM systems, is typically expected. Excellent problem-solving, communication, and organizational skills help you collaborate with teams and deliver effective client solutions. These abilities ensure efficient workflow management, high-quality service delivery, and optimized use of the ConnectWise suite in a managed IT environment.

What is the difference between Connectwise Experience vs Connectwise Administrator?

AspectConnectwise ExperienceConnectwise Administrator
Primary RoleUser-focused support and troubleshooting within Connectwise platformSystem configuration, user management, and platform setup
Required SkillsCustomer service, basic technical knowledge, platform navigationTechnical expertise, system administration, scripting
Work EnvironmentSupport teams, client-facing roles, helpdeskIT departments, system administration teams
CertificationsConnectwise certifications, general IT supportConnectwise certifications, IT certifications (e.g., CompTIA)

Connectwise Experience roles focus on supporting users and troubleshooting issues, while Connectwise Administrator roles involve configuring and managing the platform's settings. Both roles require familiarity with Connectwise but serve different functions within organizations.

How does working in a ConnectWise Experience role typically involve collaboration with IT and client support teams?

In a ConnectWise Experience role, you’ll regularly collaborate with IT professionals, client support teams, and sometimes sales staff to ensure seamless integration and use of the ConnectWise platform. Your responsibilities may include troubleshooting workflow issues, onboarding new users, and helping tailor system configurations to client needs. Teamwork is essential, as you’ll often act as a bridge between technical staff and end users, translating requirements and helping resolve any challenges that arise. Open communication and a proactive approach to problem-solving are key to thriving in this collaborative environment.
What are popular job titles related to Connectwise Experience jobs in Indiana? For Connectwise Experience jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Connectwise Experience jobs in Indiana look for? The top searched job categories for Connectwise Experience jobs in Indiana are:
Connectwise Experience jobs near you
Network Engineer

Network Engineer

Next Step Systems

Indianapolis, IN • On-site

Full-time

Medical, Retirement, PTO

Re-posted 8 days ago

Job description

Network Engineer, Indianapolis, IN
The Network Engineer is responsible for the design and implementation of internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.
Responsibilities:
- Design and implementation at the network level: WAN and LAN connectivity, routers, firewalls, and security.
- Design and implement hosted and cloud solutions for customers using technologies that meet their requirements.
- Design and implement disaster recovery solutions.
- IT support relating to issues with the internal systems and network infrastructure.
- Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
- Support services for virtualization technologies: VMware, Citrix, and Microsoft.
- Remote access solution support: VPN, Terminal Services, and Citrix.
- Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review.
- Document maintenance for all computer systems and network infrastructure.
- Ability to work in a team and communicate effectively.
- Escalate service or project issues that cannot be completed within agreed service levels.
- Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Document internal processes and procedures related to duties and responsibilities.
- Responsible for entering time and expenses in ConnectWise as they occur.
- Understand processes in ConnectWise by completing assigned training materials and blueprints on the ConnectWise University.
- Work through project tickets and phases in ConnectWise as assigned by a Project Manager.
- Enter all work as service or project tickets in ConnectWise.
- Review IT publications and online materials to remain up-to-date with current and future technologies emerging in the industry.
Qualifications:
- Professional IT Certifications, such as Microsoft MCP, MCSA, or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP.
- Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.
- Diagnosis skills of technical issues.
- Ability to multi-task and adapt to changes quickly.
- Technical awareness: ability to match resources to technical issues appropriately.
- Service awareness of all organization's key IT services for which support is being provided.
- Understanding of support tools, techniques, and how technology is used to provide IT services.
- Typing skills to ensure quick and accurate entry of service request details.
- Self-motivated with the ability to work in a fast moving environment.
- Experience with VLAN, Cisco, Routing, Switching, Firewalls, HP, Infrastructure, Server Administration, VmWare, Hyper-V, Azure, Network Support, and Cloud.
- Exchange and Managed Services Provider is a plus.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Indianapolis IN Jobs, Network Engineer, LAN, WAN, VLAN, Cisco, Routing, Switching, Firewalls, HP, Infrastructure, Server Administration, Citrix, VmWare, Hyper-V, Azure, Cloud, Exchange, Customer Support, Network Support, Networking, Disaster Recovery, Texas Recruiters, IT Jobs, Texas Recruiting
Looking to hire for similar positions in Indianapolis, IN or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Network Engineers for jobs in Indianapolis, Indiana and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC

Apply