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Connectwise Experience Jobs in Indiana (NOW HIRING)

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... in ConnectWise by completing assigned training materials and blueprints on the ConnectWise ... Experience with VLAN, Cisco, Routing, Switching, Firewalls, HP, Infrastructure, Server ...

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Systems Administrator

Terre Haute, IN · On-site

$65K - $75K/yr

ConnectWise or IT Glue experience * Microsoft certifications * Azure experience * Cybersecurity experience Why Join Us? * Work with cutting-edge technologies * Diverse technical challenges every day

New

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Systems Administrator

Terre Haute, IN · On-site

$65K - $75K/yr

ConnectWise or IT Glue experience * Microsoft certifications * Azure experience * Cybersecurity experience Why Join Us? * Work with cutting-edge technologies * Diverse technical challenges every day

New

PinnaclePartners

Systems Engineer, Sr.

Indianapolis, IN · Hybrid

$90K - $110K/yr

ITIL v4 Foundation certification Experience with Intune, Defender for Endpoint, and Microsoft Sentinel Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or ServiceNow TERMS:

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VOIP Systems Technician

Terre Haute, IN · On-site

Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Core Competencies * Customer service orientation. * Strong verbal and written communication skills.

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VOIP Systems Technician

Terre Haute, IN · On-site

Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Core Competencies * Customer service orientation. * Strong verbal and written communication skills.

Joink

VOIP Systems Technician

Terre Haute, IN · On-site

Experience using PSA/ticketing systems such as ConnectWise, Autotask, HaloPSA, or similar. Core Competencies * Customer service orientation. * Strong verbal and written communication skills.

Endeavor IT

Systems Engineer

Indianapolis, IN · On-site

$82K - $92K/yr

Experience with RMM/PSA tools (ConnectWise, Kaseya, N-able, or similar); strong client communication and professional presentation skills required. Benefits we offer! * 401k with 100% match up to 6% ...

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Connectwise Experience information

What is ConnectWise experience?

ConnectWise Experience refers to expertise in using ConnectWise, a suite of software solutions designed for IT service providers and managed service providers (MSPs). This experience typically involves proficiency with tools like ConnectWise Manage, Automate, and Control, which help businesses manage client relationships, automate tasks, and provide remote support. Individuals with ConnectWise experience can streamline IT operations, improve service delivery, and enhance customer satisfaction. Employers often seek candidates with this background to ensure efficient and effective IT service management.

What skills and qualifications are needed to thrive as a ConnectWise specialist?

To thrive as a ConnectWise Specialist, you need strong IT knowledge, experience with managed services, and a solid understanding of the ConnectWise platform, often supported by relevant certifications or technical training. Familiarity with ConnectWise Manage, Automate, and other MSP tools, as well as ticketing and CRM systems, is typically expected. Excellent problem-solving, communication, and organizational skills help you collaborate with teams and deliver effective client solutions. These abilities ensure efficient workflow management, high-quality service delivery, and optimized use of the ConnectWise suite in a managed IT environment.

What is the difference between Connectwise Experience vs Connectwise Administrator?

AspectConnectwise ExperienceConnectwise Administrator
Primary RoleUser-focused support and troubleshooting within Connectwise platformSystem configuration, user management, and platform setup
Required SkillsCustomer service, basic technical knowledge, platform navigationTechnical expertise, system administration, scripting
Work EnvironmentSupport teams, client-facing roles, helpdeskIT departments, system administration teams
CertificationsConnectwise certifications, general IT supportConnectwise certifications, IT certifications (e.g., CompTIA)

Connectwise Experience roles focus on supporting users and troubleshooting issues, while Connectwise Administrator roles involve configuring and managing the platform's settings. Both roles require familiarity with Connectwise but serve different functions within organizations.

How does working in a ConnectWise experience role involve collaboration with IT and client support teams?

In a ConnectWise Experience role, you’ll regularly collaborate with IT professionals, client support teams, and sometimes sales staff to ensure seamless integration and use of the ConnectWise platform. Your responsibilities may include troubleshooting workflow issues, onboarding new users, and helping tailor system configurations to client needs. Teamwork is essential, as you’ll often act as a bridge between technical staff and end users, translating requirements and helping resolve any challenges that arise. Open communication and a proactive approach to problem-solving are key to thriving in this collaborative environment.
What are popular job titles related to Connectwise Experience jobs in Indiana? For Connectwise Experience jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Connectwise Experience jobs in Indiana look for? The top searched job categories for Connectwise Experience jobs in Indiana are:
Connectwise Experience jobs near you

Manager, Automation and Systems Engineering

EXOS (formerly Sondhi Solutions)

Indianapolis, IN • On-site

Full-time

Posted 14 days ago

Job description

The Manager, Automation and Systems Engineering leads the team responsible for designing, operating, and continuously improving the platforms that power EXOS internal operations and client service delivery. The role owns EXOS's PSA (ConnectWise Manage), RMM (N-Central), and the surrounding ecosystem of supporting tools — BrightGauge, SmileBack, HUDU, Cognition360, AutoElevate, Backup Radar, ConnectWise Automate, ConnectWise Unite, Lifecycle Insights, Duo, and others — ensuring these platforms are reliable, secure, scalable, and auditable through engineered automation and disciplined change management. Success is measured in the automation of client and internal tickets, patch compliance, and platform uptime. The role also owns the evaluation and integration of future platforms including Salesforce, Sage, Microsoft Power Platform, and the AI/orchestration layer that is becoming central to how EXOS delivers services. The Manager works closely with Infrastructure, Cybersecurity, Service Desk, PMO, and Client Success leadership and reports directly to the CIO and Managing Director of EXOS IT.

Key Responsibilities:
Platform Ownership
  • Own the ConnectWise PSA platform end-to-end — administration, configuration, lifecycle management, and upgrades.
  • Own the N-Central RMM platform — design, health, scaling, and upgrade path.
  • Own the PSA-supporting tool ecosystem: BrightGauge, SmileBack, HUDU, Cognition360, AutoElevate, Backup Radar, ConnectWise Automate, ConnectWise Customer Portal, ConnectWise Unite, Duo Mobile, Lifecycle Insights, and other internal platforms.
  • Align vendor technical roadmaps to EXOS standards — APIs, SOC 2, integration architecture, and security posture.
  • Evaluate and integrate future platforms including Salesforce, Sage, and Microsoft Power Platform.
Automation and Orchestration
  • Drive workflow automation across PSA, RMM, and related platforms.
  • Design and maintain API-based integrations and scripted operations.
  • Build and maintain runbooks and repeatable operational processes.
  • Deliver self-service automation for internal teams where appropriate.
  • Lead adoption of AI and automation tooling — Rewst, Claude, Copilot, and emerging orchestration platforms — within the EXOS environment.
Patching and Configuration Lifecycle
  • Own automated patch orchestration for EXOS internal systems.
  • Own client system patch execution where contractually required, across workstations and servers.
  • Own the patch lifecycle: testing, staged deployment, rollback, and verification.
  • Track and report patch exceptions with disciplined evidence.
Reliability and Change Management
  • Own change planning and release coordination across managed platforms.
  • Own platform monitoring, alerting, and internal incident response support.
  • Lead root cause analysis for internal incidents and drive continuous improvement of platform reliability.
  • Aligned to ITIL 4 Change Enablement — no unauthorized changes, no silent drift.
Business Analysis
  • Elicit, analyze, and document business and technical requirements by partnering with clients, service delivery teams, and internal stakeholders — supporting managed services, implementations, and process improvements.
  • Translate business needs into clear functional specifications, user stories, and process flows that guide engineering, infrastructure, and operations teams.
  • Serve as a liaison between clients and technical teams — ensuring alignment on scope, priorities, SLAs, and expected outcomes across managed service engagements.
  • Analyze operational data, service metrics, and client feedback to identify improvement opportunities, optimize service delivery, and support continuous improvement initiatives.
Team Leadership
  • Build and lead a team of automation engineers, systems engineers, and business analysts.
  • Recruit, develop, and retain technical talent in a fast-moving discipline.
  • Report team outcomes tied to business impact — automated tickets, patch compliance, and system uptime.
  • Live the team's operating principles: automation first (manual only by exception), security and auditability by default, platforms treated as products with internal customers, and measurable outcomes tied to business impact.

Qualifications:
  • Education & Experience: 7+ years of IT operations, systems engineering, or automation engineering experience, including 2+ years leading teams. MSP or professional-services environment strongly preferred. Bachelor's degree in a related field, or equivalent experience.
  • Proven Leadership: You have built and led engineering teams that ship, own their platforms end-to-end, and take pride in the discipline of the work. You can recruit, develop, and retain technical talent in a competitive market.
  • PSA / RMM Depth: Deep hands-on experience with ConnectWise PSA (Manage) administration, N-Central RMM at scale, and the surrounding tool ecosystem — BrightGauge, HUDU, SmileBack, ConnectWise Automate, and others. You can navigate ticketing data, agreements, SLAs, procurement, and change modules with fluency.
  • Automation & Integration: Strong scripting (PowerShell, Python, or similar), API integration experience (REST, GraphQL, webhooks), and hands-on with workflow orchestration platforms (Rewst, n8n, Power Automate, or comparable). You've built integrations that survive production.
  • Patch Management: Deep understanding of enterprise patching — testing, staged deployment, rollback, exception tracking. Familiar with CIS Controls, CISA BOD 19-02, and industry benchmarks for critical, high, and medium severity patching windows.
  • Change & Reliability Discipline: ITIL 4 Change Enablement fluency. Experience with monitoring, alerting, incident response, and root-cause analysis. You believe unauthorized change is the enemy.
  • Business Analysis Skills: Requirements elicitation, functional specifications, user stories, and process flow design. Comfortable navigating client and internal stakeholder conversations to translate business needs into technical execution.
  • AI-First Mindset: Comfortable adopting and integrating AI tooling (Claude, Copilot, Rewst, comparable orchestration and agent platforms) into operational workflows. You default to automation first and manual by exception.
  • Vendor Management: Comfortable holding vendors accountable to roadmap, SLA, and standards commitments. Confident representing EXOS in vendor architecture and integration conversations.
  • Security-Aware: You work within security policy set by others (Cyber team) and build platforms and automation that are security-by-default and audit-ready. You do not define security policy — but you never build something that violates it.
  • Client-Facing Presence: You can hold your own in a client engagement discussion — scope, SLA, and business outcomes. You translate technical work into client value.
  • Bonus: ConnectWise Certified, ITIL Foundation, CompTIA (Network+, Security+, Server+), Microsoft (AZ-104, AZ-305), or automation-platform vendor certifications. Prior experience running the automation function inside an MSP is a strong plus