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Confluence Admin Jobs in Ohio (NOW HIRING)

Core Specialty

JIRA Administrator

Cincinnati, OH · Hybrid

- We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management ... Integrate JIRA Service Management with third-party applications (e.g., Confluence, Slack, Microsoft ...

Northrop Grumman Corporation

$129K - $193K/yr

Jira, Confluence) * Strong interpersonal, problem-solving, organizational, and multi-tasking skills ... Azure Platform (>= Azure Administrator Associate) * Google (>= Google Cloud Engineer) * Expertise ...

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Confluence Admin information

What is a Confluence Admin?

Confluence Admins are professionals responsible for managing and maintaining the Atlassian Confluence platform within an organization. They handle user permissions, configure spaces, set up integrations, and ensure that the system runs smoothly and securely. Their role often includes troubleshooting issues, supporting users, and implementing best practices to optimize collaboration and content management. Confluence Admins play a critical role in enabling teams to effectively share knowledge and collaborate on projects.

What skills and qualifications are needed to be a Confluence Admin?

To thrive as a Confluence Admin, you need expertise in Atlassian Confluence configuration, user management, and permissions, usually backed by experience in IT administration or a related field. Familiarity with Atlassian ecosystem tools, plugin management, scripting, and relevant certifications like Atlassian Certified Confluence Administrator are highly valued. Strong problem-solving, communication, and training skills help you support users and collaborate with cross-functional teams. These skills ensure the platform is optimized, secure, and effectively supports organizational knowledge management.

What are common challenges Confluence Admins face when managing user permissions, and how can they be addressed?

Confluence Admins often encounter challenges in managing user permissions, such as balancing security with accessibility and ensuring users have the appropriate access to spaces and pages. Misconfigured permissions can lead to sensitive information exposure or workflow disruptions. To address these issues, admins should regularly audit permission schemes, communicate with space owners about access needs, and leverage Confluence's built-in reporting tools to monitor changes. Establishing clear guidelines for permission requests and changes also helps maintain a secure and efficient collaboration environment.

What is the difference between Confluence Admin vs Jira Administrator?

AspectConfluence AdminJira Administrator
CredentialsTypically requires Atlassian certifications or experience with ConfluenceOften holds Atlassian certifications or experience with Jira
Work EnvironmentManages Confluence collaboration platform, content, permissionsManages Jira project tracking, workflows, permissions
Employer & Industry UsageUsed in organizations for documentation and knowledge managementUsed for issue tracking, project management in various industries

Both roles involve managing Atlassian tools, but Confluence Admin focuses on content and collaboration, while Jira Administrator handles project workflows and issue tracking. They often work together but have distinct responsibilities within the Atlassian ecosystem.

What can a Confluence admin do?

A Confluence admin manages and maintains the Confluence platform, including user permissions, space configurations, and content organization. They troubleshoot issues, implement security settings, and customize the environment using administrative tools and plugins to ensure smooth collaboration and compliance.

What are popular job titles related to Confluence Admin jobs in Ohio?

For Confluence Admin jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Confluence Admin jobs in Ohio look for?

The top searched job categories for Confluence Admin jobs in Ohio are:

What cities in Ohio are hiring for Confluence Admin jobs?

Cities in Ohio with the most Confluence Admin job openings:

Confluence Admin jobs near you

JIRA Administrator

Core Specialty

Cincinnati, OH • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 16 days ago

Job description

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We are seeking an experienced JIRA Administrator with a strong focus on Jira Service Management (JSM) to support and enhance our IT service management (ITSM) processes. The ideal candidate will be responsible for configuring, administering, and optimizing JIRAService Management to improve workflows, automation, and reporting for IT support and business teams.

Key Accountabilities/Deliverables:

  • Jira Administration & Configuration:

    • Manage and maintain JIRA, JIRA Service Management (JSM), and associated Atlassian tools.

    • Configure JIRA workflows, custom fields, permission schemes, notification schemes, SLAs, and automation rules.

    • Implement and customize JIRA Service Management (JSM) request types, queues, portals, and knowledge bases.

    • Maintain user access controls, security settings, and group permissions in alignment with IT policies.

  • Service Management & ITSM Support:

    • Design, implement, and optimize ITSM processes such as incident management, change management, problem management, and request fulfillment using JIRA Service Management.

    • Configure and manage Service Level Agreements (SLAs) and escalation rules to ensure timely incident resolution.

    • Develop and maintain customer-facing and internal service portals for streamlined ticket submission and tracking.

    • Collaborate with IT and business teams to automate service workflows and improve efficiency.

  • Integration & Automation:

    • Integrate JIRA Service Management with third-party applications (e.g., Confluence, Slack, Microsoft Teams, monitoring tools).

    • Implement automation for repetitive tasks, approvals, and notifications using JIRA Automation Rules and Scriptrunner.

    • Work with DevOps teams to integrate JIRA with CI/CD pipelines and version control systems like Git.

  • Reporting & Analytics:

    • Develop dashboards and reports for IT service performance, ticket trends, SLA adherence, and team productivity.

    • Provide insights and recommendations to improve ITSM efficiency based on data-driven analysis.

  • User Training & Support:

    • Conduct training sessions for JIRA users, IT teams, and stakeholders on best practices and tool usage.

    • Provide Tier 2/3 support for Jira and JSM-related issues, ensuring minimal disruption to service teams.

Technical Knowledge and Understanding:

  • Knowledge of JIRA Insight Asset Management and its application in IT asset tracking.

  • Strong understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL).

  • Familiarity with Atlassian Access and user identity management.

Requirements:

  • Bachelor degree in Computer Science or related field, or equivalent work experience.

  • 3+ years of experience as a JIRA Administrator, with a strong focus on JIRA Service Management.

  • Hands-on experience configuring JIRA workflows, automation, SLAs, and service portals.

  • Experience integrating JIRA with third-party tools such as Confluence, Slack, and monitoring systems.

  • Experience with JIRA Data Center and cloud migrations.

  • Proficiency in JQL (JIRA Query Language), scripting tools (Scriptrunner, Groovy), and API integrations.

  • Experience working in Agile and DevOps environments is a plus.

  • JIRA certifications (e.g., Atlassian Certified JIRA Administrator) are highly desirable.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over work authorization sponsorship now or in the future for this position.

#LI-Hybrid

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At Core Specialty, you will receive a competitive salary and opportunities for professional development and advancement. We offer medical, dental, vision, and life insurances; short and long-term disability; a Company-match of 100% of a 6% contribution 401(k) plan; an Employee Assistance Plan; Health Savings Account, Flexible Spending Account, Health Reimbursement Account, and a wellness program

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