Conflicts Analyst Jobs in Detroit, MI (NOW HIRING)

We are Automotive Business Scientists. We empower our clients to turn overwhelming industry data into discovery, action and measured success. We are unique market leaders because we find and examine possibilities through the clarity of a scientific lens. To solve the toughest client challenges, we need curious, creative and dedicated people to join our team.

We search out individuals who align with our core values and who adhere to the highest standards of integrity and ethics in everything they do. Our company is filled with the brightest minds and the biggest hearts at every level. We recognize that personal success takes on many different forms of the course of our lives - both professional and personally - so we provide a myriad of benefits and programs focused on Wellbeing, Growth, Community and Recognition. One size does not fit all, so we encourage every Urban Scientist to discover their own formula for success. If this sounds like the kind of company you would like to work with, Apply Now!

POSITION OVERVIEW: This person will be responsible for the delivery of client services. This person will use technical skills to execute high quality data-related projects and assignments with a high degree of accuracy and in a timely manner.

This role has current Hybrid Workplace flexibility local to our Detroit, MI office location. Candidates must be available and willing to work in-person two days per week (currently Tuesdays and Thursdays). 

URBAN SCIENCE DOES NOT AND WILL NOT PROVIDE IMMIGRATION RELATED SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE.

At Urban Science, we are committed to creating an inclusive and welcoming workplace where diverse perspectives drive better outcomes for our employees, clients, and communities.  We are proud to be an equal opportunity employer and make all employment decisions based on qualifications, merit, and business needs. We are committed to equitable practices across hiring, development, career growth, and compensation.  In accordance with applicable federal and Texas law, we do not discriminate in any aspect of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by law.

• Plans, organizes, develops and delivers client-requested reports, deliverables and projects on time, adhering to client requested specifications.
• Designs, creates and manages client databases, utilizing Urban Science proprietary software, ensuring accurate and high-quality data.
• Accurately performs application coding and testing functions associated with the development of custom client software.
• Tracks, processes, analyzes and verifies data to improve accuracy and quality.
• Use technical skills to accurately monitor, update and maintain Urban Science internal software systems.
• Adheres to quality control standards for Urban Science and client organizations.
• Coordinates with individuals or teams to complete analyses, tasks and projects on time and with high quality.
• Effectively responds to client inquiries/requests in a timely manner to help improve client satisfaction.
• Proactively communicates with management to provide updates and report issues in a timely manner.
• Actively works with manager to understand and implement solutions to improve NPS (client satisfaction).
• Actively supports and participates in required Urban Science training programs to achieve targeted development objectives.
• Works with manager in completing own annual goal setting and performance review in a timely manner.
• Works with manager to prioritize other duties as assigned.
• Willingness to participate in on-call support approximately twice per week, including early morning issue resolution when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, ability and/or competency needed for successful performance in the role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Verbal Communication: Requires the ability to compose and verbally deliver information of varying levels, using appropriate grammar, tone, inflection and non-verbal cues, while also listening to and correctly deciphering verbal communication delivered by others  
• Written Communication: Requires the ability and capacity to communicate ideas, facts and data in writing using appropriate grammar, syntax and sentence structure 
• Analytical Thinking: Requires the ability to understand a situation by breaking it apart into smaller pieces, and/or tracing the implications of a situation in a step-by-step causal way 
• Results Oriented: Requires the ability to strive for optimal results by taking responsibility for timeliness, commitment to task and adherence to performance standards
• Ethics & Integrity: Requires the ability to behave in a trustworthy & transparent manner
• Teamwork & Cooperation: Requires the ability to work cooperatively with others and be part of a team
• Self-Control: Requires the ability to keep emotions under control and to restrain from negative actions or behaviors
• Math & Statistics: Requires knowledge of basic descriptive statistics and ability to execute simple statistical analyses, create scatter plots, bar charts and histograms; requires ability to  apply the right mathematical methods or formulas to solve a problem
• MS Office: Requires demonstrated knowledge of MS Excel for charting and graphing of data, writing formulas, utilizing functions, and filtering, sorting and formatting of data; intermediate knowledge of MS Word, PowerPoint, and Access is preferred
• Database: Working knowledge of relational database concepts, which require gathering and manipulating data manually is preferred; knowledge and experience with SQL is preferred 

EDUCATION AND CERTIFICATIONS:

• University degree required; technical degrees are required (i.e., engineering, applied math, statistics, applied science, information systems, operations research, computer science, etc.) from an accredited college or university, or equivalent foreign institution. 
• Minimum of 0-2 years related work experience preferred for Analyst level

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

This description is intended to describe the type and level of work being performed by a person assigned to this position. It is NOT an exhaustive list of all duties and responsibilities required by a person so classified. The job may require additional hours beyond the normal 40-hour workweek.