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Concierge Service Agent Jobs (NOW HIRING)

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

B. F. Saul Hospitality Group

Guest Service Agent

Washington, DC · On-site

$17 - $21.50/hr

Answer any inquires in to hotel information and the local area acting as a back up to the concierge ... The Guest Service Agent is empowered to do everything in their power to make guests of the hotel ...

Mystic Marriott Hotel & Spa

Concierge

Groton, CT · On-site

$18/hr

Concierge Assist guests with special services, in both an anticipatory manner and upon guest ... Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out ...

Hersha Hospitality Management LP

Concierge

Groton, CT · On-site

$15.50 - $20/hr

Concierge Assist guests with special services, in both an anticipatory manner and upon guest ... Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out ...

The Fifth Avenue Hotel

Guest Service Agent

Manhattan, NY · On-site

$16.50 - $21/hr

Guest Service Agent (Front Desk Agent) The Fifth Avenue Hotel - New York, NY The Fifth Avenue Hotel ... Partner with Concierge, Housekeeping, Engineering, and Food & Beverage teams to ensure seamless ...

LAKES INN LLC

Guest Service Agent

Pelican Rapids, MN · On-site

$14.75 - $18.75/hr

Guest Service Agent As a Guest Service Agent at Lakes Inn at Dunvilla, you are the face the hotel ... Concierge Expertise: Provide "insider" knowledge on local Dunvilla and Pelican Rapids attractions ...

Mystic Marriott Hotel & Spa

Concierge

Groton, CT · On-site

$15.50 - $20/hr

Concierge Assist guests with special services, in both an anticipatory manner and upon guest ... Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out ...

Ojai Valley Inn

Rooms - Guest Service Agent 3

Ojai, CA · On-site

$15.75 - $19.75/hr

Front Desk Agent The Front Desk Agent performs check-ins and check-outs of hotel guests courteously ... Provide Concierge service when necessary. * Display standards of excellence and professionalism.

Mystic Marriott Hotel & Spa

Concierge

Groton, CT · On-site

$15.50 - $20/hr

Concierge Assist guests with special services, in both an anticipatory manner and upon guest ... Work as a Guest Service Agent in the event of staffing shortages or during peak check in/out ...

Stratton Amenities

Front Desk Concierge

Lewisville, TX · On-site

$15 - $16/hr

Front Desk Agent / Concierge Position Overview Stratton Amenities is a hospitality services company providing luxury, hotel-style front desk and concierge services for upscale apartment and ...

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Concierge Service Agent information

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How much do concierge service agent jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for concierge service agent in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.23 per hour, depending on experience, location, and employer.

What is a concierge service agent?

Concierge Service Agents are hospitality professionals who assist guests with a range of services, such as making restaurant reservations, arranging transportation, recommending local attractions, and providing information about the area. They serve as a primary point of contact for guests, ensuring their needs are met and enhancing their overall experience. Concierge Service Agents typically work in hotels, resorts, or luxury residential buildings, and are known for their excellent communication, organizational, and problem-solving skills.

How does a concierge service agent typically collaborate with other departments to enhance guest experiences?

Concierge Service Agents work closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure guests receive seamless service. They frequently coordinate with these teams to fulfill special requests, resolve issues promptly, and arrange personalized experiences. Effective communication and teamwork are essential, as the concierge often acts as a liaison between guests and internal staff to deliver memorable stays. This collaboration not only enhances guest satisfaction but also fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a concierge service agent, and why are they important?

To thrive as a Concierge Service Agent, you need strong customer service abilities, local knowledge, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with reservation systems, booking platforms, and communication tools like phones and email is commonly required. Exceptional interpersonal skills, discretion, and a proactive attitude help agents stand out in anticipating and fulfilling guest needs. These skills are crucial for ensuring guest satisfaction, building loyalty, and maintaining the high standards expected in hospitality environments.

What is the difference between Concierge Service Agent vs Front Desk Agent?

AspectConcierge Service AgentFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality background often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, office buildings
Employer & IndustryHospitality, luxury serviceHospitality, general service industries
Primary RoleAssist guests with personalized services, reservations, local infoManage front desk operations, check-ins, guest inquiries

While both roles involve guest interaction and customer service, a Concierge Service Agent focuses on personalized guest services and local recommendations, often in luxury settings. A Front Desk Agent handles check-ins, check-outs, and general inquiries at the front desk. The roles overlap in customer service skills but differ in scope and responsibilities.

What cities are hiring for Concierge Service Agent jobs?

Cities with the most Concierge Service Agent job openings:

What states have the most Concierge Service Agent jobs?

States with the most job openings for Concierge Service Agent jobs include:

What are popular job titles related to Concierge Service Agent jobs?

For Concierge Service Agent jobs, the most frequently searched job titles are:

Infographic showing various Concierge Service Agent job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,689 per year, or $18.1 per hour.

Part-Time Hotel Guest Service Agent - Bossier City

Bossier City, LA • On-site

Live! Casino & Hotel Louisiana
See more jobs at Live! Casino & Hotel Louisianaexternal

$14.75 - $18.75/hr

Part-time

Posted 7 days ago

Job description

External Job Title
Part-Time Hotel Guest Service Agent - Bossier City
Overview
Why We Need Your Talents:
At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand
The guest service agent is responsible for maintaining a clean, safe, fast, friendly, and fun environment for all guests, team members and company assets. The focus shall always be on ensuring a safe and comfortable environment, while maintaining a positive can-do attitude with an emphasis on the highest level of guest service for both external and internal guests to Live! Casino & Hotel.
Responsibilities
Where You'll Make an Impact:
  • Maintain complete knowledge at all times of the following:
    • All hotel features/services, hours of operation
    • All room types, numbers, layout, décor, appointments and locations
    • All room rates, special packages and promotions
    • Daily house count and expected arrivals/departures
    • Room availability status for any given day
    • Scheduled daily group activities
  • Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
  • Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
  • Answer department telephone within 3 rings; using correct greeting and telephone etiquette
  • Promote positive guest relations for information in a congenial manner
  • Process all guest check-ins according to established hotel requirements:
  • Confirm reservation in system and review all noted information
  • Be able to complete a "walk-in" reservation for guest with no prior room reserved.
  • Obtain back up information for guest credit/payment method and input into system; collect cash when designated
  • Assign guest room
  • Advise guest of any messages, mail, faxes, etc. that was received for them
  • Inform guest of room safe and mini bar key and room key procedures
  • Issue parking passes/validate valet parking tickets and enter information in the computer
  • Communicate services and amenities included in packages to guests on packages
  • Obtain proper identification for tax exempt guests and attach from to registration card
  • Obtain guest signature for designated paper work
  • Obtain bell person to escort guest and transport their luggage to the room
  • Maintain guest history files on all guests
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities
  • Set up accurate accounts for each guest checking in according to their requirements (i.e., share widths, separate room/tax/incidentals, com)
  • Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests
  • Accommodate room changes expediently
  • Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction
  • Offer detailed information on the voicemail system to callers and guests wishing to leave a message
  • Accept and record wake-up call requests; deliver to PBX.
  • Block rooms in the computer and follow through on designated requirements
  • Pre-register designated guests and prepare key packets
  • Communicate pertinent guest information to designated departments/personnel (i.e... Special requests, amenity delivery).
  • Generate, print and distribute daily and weekly reports
  • Resolve discrepancies on the room status report with Housekeeping
  • Process all check-outs according to established hotel requirements listed:
  • Resolve any late charges
  • Present folio to guest and resolve any disputed charges
  • Settle guest accounts following accounting procedures
  • Retrieve guest room key from guest
  • Handle requests for late check-outs according to established hotel procedures
  • Conduct group check-ins/outs according to established hotel procedures
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
  • Adhere to all cashiering procedures as listed below:
    • Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
    • Make change for guests
    • Cash guests' personal checks/travelers checks
    • Post Charges
    • Settle room accounts
    • Run closing reports
    • Count bank at the end of their shift
    • Complete designated cashier reports
    • Balance receipts
    • Drop receipts
    • Secure bank
  • Legibly document pertinent information in the log book
  • Other duties as assigned.

Support Duties:
  • Assist with reservation calls. Process, record and follow up and details relative to such
  • Provide Concierge service when no Concierge is available
  • Assist in other Front Office areas as assigned
  • Provide guest room tours
  • Legibly document maintenance needs on work orders and submit to the Managern22

Skills to Help You Succeed:
  • Able to read and interpret instructions and direction for guests
  • Able to communicate without impediment with guests and staff in all areas relating to guest service.

Qualifications
Must-Haves:
  • Must be 21 years old
  • High School education or equivalent
  • Previous experience in a hotel or high-end retail environment desired.
  • You will be exposed to an alcohol and smoking environment and must be able to work in such environment.
  • Must have the ability to secure and maintain licensure as required by Louisiana Gaming Control Board or any other applicable regulatory entity as may be required to perform assigned duties, or as required by Live's operating standards.

Physical Requirements:
  • Lifting up to 20lbs
  • Pushing/Pull up to 20lbs
  • Carry up to 20lbs
  • Some Bending / kneeling
  • Frequent Walking
  • Frequent Standing
  • Some Sitting
  • Climbing steps

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