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Concierge Service Agent Jobs in Florida (NOW HIRING)

EOS Hospitality

Part-Time Concierge

Islamorada, FL · On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... Function as a guest service agent when appropriate including check in, directing guests ...

EOS Hospitality

Part-Time Concierge

Islamorada, FL · On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... Function as a guest service agent when appropriate including check in, directing guests ...

EOS Hospitality

Full-Time Concierge

Islamorada, FL · On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... Function as a guest service agent when appropriate including check in, directing guests ...

EOS Hospitality

Full-Time Concierge

Islamorada, FL · On-site

$14.50 - $18.75/hr

Manage concierge email inbox * Book F&B reservations, make recommendations to internal programs ... Function as a guest service agent when appropriate including check in, directing guests ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Boca Raton, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Aroma360

Concierge Customer Service Agent

Miami, FL · On-site

$23 - $24/hr

... Concierge Agent to join our team! Concierge Agents deliver exceptional, personalized service to the company's most valued customers. They anticipate needs, address complex requests, and build ...

Stratton Amenities

Front Desk Concierge (Overnight)

Orlando, FL · On-site

$14.50 - $18.75/hr

Overnight ConciergeFront Desk Agent (Overnight) Stratton Amenities is a hospitality-driven concierge services company providing luxury, hotel-style front desk concierge services for upscale apartment ...

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Concierge Service Agent information

What is a concierge service agent?

Concierge Service Agents are hospitality professionals who assist guests with a range of services, such as making restaurant reservations, arranging transportation, recommending local attractions, and providing information about the area. They serve as a primary point of contact for guests, ensuring their needs are met and enhancing their overall experience. Concierge Service Agents typically work in hotels, resorts, or luxury residential buildings, and are known for their excellent communication, organizational, and problem-solving skills.

How does a concierge service agent typically collaborate with other departments to enhance guest experiences?

Concierge Service Agents work closely with various hotel departments, such as housekeeping, front desk, and food and beverage, to ensure guests receive seamless service. They frequently coordinate with these teams to fulfill special requests, resolve issues promptly, and arrange personalized experiences. Effective communication and teamwork are essential, as the concierge often acts as a liaison between guests and internal staff to deliver memorable stays. This collaboration not only enhances guest satisfaction but also fosters a supportive work environment.

What are the key skills and qualifications needed to thrive as a concierge service agent, and why are they important?

To thrive as a Concierge Service Agent, you need strong customer service abilities, local knowledge, and problem-solving skills, often supported by a high school diploma or equivalent. Familiarity with reservation systems, booking platforms, and communication tools like phones and email is commonly required. Exceptional interpersonal skills, discretion, and a proactive attitude help agents stand out in anticipating and fulfilling guest needs. These skills are crucial for ensuring guest satisfaction, building loyalty, and maintaining the high standards expected in hospitality environments.

What is the difference between Concierge Service Agent vs Front Desk Agent?

AspectConcierge Service AgentFront Desk Agent
CredentialsCustomer service experience, sometimes certifications in hospitalityCustomer service experience, hospitality background often preferred
Work EnvironmentLuxury hotels, resorts, private clubsHotels, motels, office buildings
Employer & IndustryHospitality, luxury serviceHospitality, general service industries
Primary RoleAssist guests with personalized services, reservations, local infoManage front desk operations, check-ins, guest inquiries

While both roles involve guest interaction and customer service, a Concierge Service Agent focuses on personalized guest services and local recommendations, often in luxury settings. A Front Desk Agent handles check-ins, check-outs, and general inquiries at the front desk. The roles overlap in customer service skills but differ in scope and responsibilities.

What cities in Florida are hiring for Concierge Service Agent jobs?

Cities in Florida with the most Concierge Service Agent job openings:

Infographic showing various Concierge Service Agent job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Part-Time Concierge

Islamorada, FL • On-site

EOS Hospitality
Traveler Accommodation • 11 - 50 employees
Learn more about EOS Hospitalityexternal

$14.50 - $18.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

EOS Hospitality rating

6.7

Company rating: 6.7 out of 10

Based on 16 frontline employees who took The Breakroom Quiz

Job description

The Islands of Islamorada is seeking a guest services concierge to join their team of experienced hospitality professionals.
JOB SUMMARY:
  • Act as point of contact between guests and the organization by promptly answering inquiries, directing phone calls, coordinating travel plans, and working to make sure each guest feels welcomed and taken care of.
  • Manage concierge email inbox
  • Book F&B reservations, make recommendations to internal programs, local attractions, and arrange logistics such as transportation for off-site guest activities for all in-house guests
  • Take full ownership of the guest experience, personally going above and beyond for all guests.
  • Assists in training guest services teams in elevated concierge services. Educates Guest Services team members on how to curate guest experiences. Ensure Guest Services team members have the skills and information to be successful in providing concierge services that exceed expectations.
  • Creates and continually updates informational resource documents to help Guest Services team members reference guest options for activities, dining, etc., and enhance the quality of guest experience. These may include; restaurant lists, day trip itineraries, seasonal off-site recreational activities, weather-appropriate children's activities, bike routes with mileage, jogging routes with mileage, emergency medical & dental facilities, day spa facilities, hair and nail salons, fitness & yoga centers, boat and fishing expeditions, cultural and historical activities, art galleries, antique shops, agricultural fair schedules & food festival schedules, wineries/breweries/distilleries, and other seasonal activities.
  • Provide professional guidance through leadership by example, sharing with the guest services team appropriate phrases, terminology, and manners to use during guest interaction. Elevate the cultural tone, tenor, and decorum of how team members engage and respond to guests' queries and needs.
  • Lead and practice anticipation of guest needs through reading of body language, facial expressions, or attitude.
  • Exercise diplomacy, courtesy, empathy, and tact as the key to seamless interactions with guest services team members and guests.
  • Professionally handle guest complaints, solve problems, apologize/emphasize standards during guest complaints, and consistently follow up. Communicate any elevated complaints that could not be resolved to the Guest Services Manager.
  • Assist Guest Services leadership with additional administrative assigned projects including insight on forecasting, associate scheduling, and responding to guest reviews/surveys.
  • Provide telephone services for guests, vendors, and all incoming inquiries and direct calls to the appropriate personnel.
  • Adhere to all service scripts when addressing guests in person or over the phone.
  • Greet and welcome all guests in a professional and hospitable manner. Interact with guests in a respectful, cheerful, and polite manner. Engage to ensure we are meeting all guests' needs.
  • Function as a guest service agent when appropriate including check in, directing guests, communicating all necessary property and area information, verify identification and payment.
  • Have full knowledge of all parking options on property.
  • Be informed of all events taking place on property.
  • Assist guests in getting luggage to their rooms. Work closely will drivers and front desk agents to maximize guest experience.
  • Monitor guest accounts and post necessary charges as they occur. Monitor guest room charges posted by the restaurant and through group events.
  • Review accounts and charges with guests during the checkout process. Print a final folio/invoice for guests review prior to collecting final payment and answer any billing questions.
  • Working knowledge of all rates, packages, groups, and booking restrictions.
  • Inspect guest rooms for arrival as needed.
  • Review administered reports daily, such as in-house rooming list, arrivals and departures.
  • Communicate closely with other departments, such as when a guest reports a maintenance work order or housekeeping issue to be addressed.
  • Receive and expedite guest messages, packages, and mail received.
  • Make and confirm reservations over the phone as staffing allows and when the reservations department is not available. Work closely with centralized reservations team to align on room deposits, specialty reservations, VIPs, and groups.
  • Set up signage for events and prepare areas for programming or activities functions.
  • Handle lost and found inquiries, following proper guidelines. Work with housekeeping to ensure all items are reported and logged.
  • Assist in training new staff as requested.
  • Review amenity orders for incoming arrivals. Make amenity deliveries to guest rooms as required.
  • Attend departmental meetings and training sessions as required.
  • Demonstrate a team-focused attitude and encourage collaboration.
  • Understand and use safe work practices for all safety precautions including Emergency Evacuation Procedures, Violence in the Workplace, Accident Reporting, OSHA Compliance, and Bloodborne Pathogen Procedures.
  • Attend meetings and training sessions as required.
  • Comply with all policies as outlined in the Handbook, Property Supplement, or otherwise issued including time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB:
  • Ability to remain standing for up to 8 hours
  • Ability to remain seated for up to 8 hours
  • Ability to walk the property and grounds frequently
  • Ability to move up and down stairs regularly
  • Ability to move quickly based on guest needs
  • Ability to regularly move and lift up to 30 lbs.
  • Ability to use repetitive manual dexterity, such as typing, writing, and using a computer mouse.
  • Ability to visibly survey property areas clearly with an eye for detail
  • Ability to view a digital computer/tablet screen for extended period of time, up to 8 hours
  • Ability to communicate and exchange information effectively, often in a public/group setting
  • Ability to read, write, speak, and understand English
  • Ability to complete a satisfactory background check
  • Ability to perform assigned tasks, operate equipment, and complete job duties in a safe manner
  • Ability to work flexible hours based on business needs including midweek and weekend days

KEY SKILLS & EXPERIENCE REQUIRED:
  • 3+ years direct guest service experience in a luxury hotel/resort environment
  • High School diploma/GED
  • Proficient with computers and learning technical systems
  • Strong understanding of lodging operations; reservations, appropriate guest service etiquette, etc.
  • Successful completion of satisfactory background check
  • Demonstrates natural leadership qualities with a positive, team-focused attitude
  • Available and willing to work flexible hours based on business needs including weekdays and weekends.
  • Demonstrates strong communication, organizational, and problem-solving skills.
  • Expresses sincere enthusiasm for the role and passion for guest service excellence
  • Must know how to prioritize, delegate, and respond in a timely fashion. Able to work under pressure, multi-task, and stay focused while maintaining hospitality.

BENEFITS & PERKS:
  • Employer-subsidized medical, dental, and vision insurance
  • Company-funded $25K in complimentary life insurance and $1K/mo. in disability
  • Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
  • Additional Health & Wellness benefits including prescription and gym membership discounts
  • Generous Paid Time Off package
  • Flexible and understanding work-life equality
  • Family Matters Program of 10+ weeks fully paid parental leave for new parents
  • 401k employer match, up to 4% of salary
  • Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
  • Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
  • Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
  • Pathways for growth and professional development including training and tuition reimbursement
  • Incentive opportunities for both hourly and managerial roles
  • Supportive, open workplace culture
  • Company-funded Employee Assistance Program for life and mental health resources

ABOUT US:
Nestled in the heart of the Florida Keys, The Islands of Islamorada offers employees the opportunity to build a rewarding hospitality career in a stunning waterfront setting. Team members enjoy a welcoming, service-focused culture where collaboration, growth, and creating unforgettable guest experiences are at the center of everything they do. Whether you're looking to advance your career or embrace the laid-back island lifestyle, The Islands of Islamorada provides a unique workplace where work feels like a destination. Newly operated by EOS Hospitality in July of 2026, we look forward to ushering a new phase for this luxury service property.
Visit us online at Islands of Islamorada Resort™ - Official Site - A Florida Keys Luxury Resort and explore our parent company, EOS Hospitality for more information about the amazing ways we're making a difference.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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