Concierge Manager Jobs in Santa Rosa, CA (NOW HIRING)

Spa Concierge| JOB DESCRIPTION

LodgeWorks is actively hiring for a Spa Concierge

Who We Are:

LodgeWorks is a privately held hotel development and management company. While our name isn't on the hotels themselves, our extraordinary culture is at the heart of our 18 hotels - including our award-winning Archer Hotel boutique collection and our portfolio of other great brands with familiar names, such as Hyatt Place, Hyatt House, Aloft, Hilton Garden Inn and Hampton Inn.

We're thrilled to be considered indusry innovators with a rich 35+ year history. Yet, what we are most proud of is the strong family culture we have developed and maintained while growing to 950+ employees nationwide. At LodgeWorks, hospitality is more than just the industry in which we work; it defines everything we do. Maybe it's because we're grounded in Midwestern hospitality (our home office is in Wichita, Kansas, while our hotels are scattered across the U.S.). Or maybe it's because we actively work to make hospitality (with each other, our guests, our clients and partners) the foundation upon which everything is built.

Job Overview:

The Spa Concierge is responsible for assisting the Spa Manager and Spa Supervisor overseeing the day-to-day operations of the spa. This includes but is not limited to greeting and checking in guests, scheduling guests, working with Spa Providers, and ensuring spa cleanliness and orderliness. The Spa Concierge performs a daily account of scheduling accuracy.  

Your Day-to Day:

• Ability to read, write, and speak conversantly in English using correct pronunciation and grammar.
• Assist the Spa Manager in overseeing and supervising the day-to-day operations of the spa and the spa staff, ensuring a smooth flow of business.
• Work daily with the Spa Provider team to assist with treatment preparation as needed.
• Open and close the spa daily following the opening and closing procedures.
• Efficiently and accurately schedule spa services in Meevo to maximize the schedule. Add providers to the schedule as needed and directed.
• Respond to emails and phone calls in a timely way following spa standards.
• Be able to answer guest questions regarding the spa menu, promoting health and wellness benefits of each treatment.
• Review future appointments and detect any problems with spa scheduling. Oversee that lunches and blocks are scheduled accurately.
• Clean the locker rooms regularly after guests depart and strictly adhere to all sanitation, cleaning and disinfecting guidelines before, during and after each shift.
• Maintain a professional image at all times with a clean outfit, groomed nails, and proper hygiene. Always demonstrate a positive attitude, excellent communication skills, and appropriate speech and behavior with guests, hotel staff, and co-workers.
• Reconcile treatment and billing discrepancies which occur during each shift, ensuring that Meevo and Lightspeed revenue numbers match 100%.
• Work with other departments in the hotel to ensure accurate information is provided regarding the spa, spa menu and availability of appointments. Communicate with the Front Desk Manager and Concierge on various guest issues as needed.
• Follow-up with the Spa Manager on all comments, suggestions and/or issues that arise.
• Attend all spa meetings and training sessions as scheduled.
• Perform other duties as directed or assigned.

Who you are:

• A team player with a heart for hospitality.
• You bring 1-3 years of concierge or guest experience in a spa, wellness, or boutique hospitality setting. 
• You're naturally service-minded and take pride in creating thoughtful guest moments. 
• You're comfortable with technology and move easily between Microsoft Office and Google Workspace. 
• You have a confident, warm approach to retail support and guest recommendations. 
• You stay composed and adaptable in a fast-paced, ever-evolving environment. 
• You're highly organized, detail-oriented, and steady in how you manage priorities. 
• You're available for a flexible schedule, including evenings, weekends, and holidays. 
• You communicate with clarity, care, and awareness of both guests and team needs.

Benefits:

We are proud to offer competitive wages and the following benefits for full-time employees:

• PTO 
• Hotel & Restaurant discounts available at select LodgeWorks properties
• Health, vision + dental benefits
• 401K plans with matching contributions
• Paid holidays
• Short Term - Long Term Disability (company sponsored)
• Referral bonuses
• Flexible Spending Accounts

LodgeWorks is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.