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Concierge Manager Jobs in Edgewater, MD (NOW HIRING)

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Concierge Manager information

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$13

$22

$36

How much do concierge manager jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for concierge manager in Edgewater, MD is $22.75, according to ZipRecruiter salary data. Most workers in this role earn between $18.65 and $23.80 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What cities near Edgewater, MD are hiring for Concierge Manager jobs?

Cities near Edgewater, MD with the most Concierge Manager job openings:

Concierge Manager jobs near you

Concierge Full Time Thursday - Sunday

GUARDIAN SECURITY SERVICES, INC.

Washington, DC • On-site

$21/hr

Full-time

Re-posted 25 days ago

Job description

Description:

The Company

Guardian Security Services is seeking experienced and qualified Concierge for luxury communities in Washington, DC 20011 area. The ideal candidate will be skilled and experienced in the residential hospitality field. He/she will be responsible for providing excellent member service and maintaining strong professional relationships.

Candidate should also be an outgoing, high energy, driven, and professional person who has a sincere interest in problem solving, and running the front desk efficiently.


Pay rate: $21.00 / hr

Schedule and shift: Thursday through Sunday - 3:00pm - 11:00pm


Position Summary

We are seeking a polished, professional Concierge with a strong hospitality and concierge background (hotel, luxury residential, high-end customer service) to join our team at a premium residential community. This role is ideal for someone who thrives in a guest-facing environment, provides white-glove service, and understands how to represent a luxury property with confidence and courtesy.



Key Responsibilities

• Provide a warm, professional greeting to all residents, guests, and visitors

• Open doors, assist with resident/guest entry, and provide lobby support

• Maintain a visible, engaged presence in the lobby (stand-to-serve posture)

• Coordinate resident requests and assist with concierge-style services

• Manage package delivery flow (log, notify residents, secure packages as needed)

• Offer directions, general property information, and support visitor coordination

• Monitor lobby activity and report suspicious or unusual behavior per protocol

• Communicate effectively with property management, residents, and building staff

• Assist with vendor check-ins and ensure access procedures are followed

• Maintain cleanliness and presentation standards in lobby/front entrance area

• Complete daily shift reports and incident documentation when needed


Required Qualifications

• Prior hospitality experience required (hotel front desk, concierge, bellman, luxury customer service, etc.)

• Strong customer service skills and professional communication

• Excellent appearance and grooming standards

• Comfortable engaging with residents daily and building rapport

• Ability to stand for extended periods and remain attentive/alert

• Dependable, punctual, and able to follow procedures consistently

• Strong problem-solving skills and calm under pressure

• Must be able to pass a background check and any required screening


Preferred Qualifications

• Luxury residential or high-rise building experience

• Concierge training or prior guest service leadership exposure

• Experience with package systems/logs and resident communication

• Security or access control familiarity (not required, but a plus)


What We Offer

• Competitive hourly pay with stable schedule

• Opportunities for growth within a premier property environment

• Professional work culture with strong operational support

• Training and clear expectations


A detailed scope-of-work will be discussed during the interview process.


The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.


Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.

Requirements: