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Concierge Manager Jobs in Rhode Island (NOW HIRING)

Relais & Châteaux

Concierge

Westerly, RI · On-site

$15.50 - $20.25/hr

Company Description Ocean House Management Concierge A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 ...

Relais & Châteaux

Concierge

Westerly, RI · On-site

$15.50 - $20.25/hr

Ocean House Management Concierge A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms ...

Ocean House

Concierge

Westerly, RI · On-site

$15.50 - $20.25/hr

Ocean House Management Concierge A Collection Unlike Any Other The Ocean House Collections includes 3 luxury properties. The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms ...

South County Hospital

Patient Concierge

Wakefield, RI · On-site

$17.21 - $21.08/hr

Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in ...

South County Hospital

Patient Concierge

Wakefield, RI · On-site

$17.21 - $21.08/hr

Provides training support and coordinates the activity of the area volunteers, under the direction of the Patient Experience & Volunteer Services Manager. This staff member also participates in ...

Marriott

Concierge Lounge Attendant

Newport, RI · On-site

$15.50 - $20/hr

Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and ...

Marriott

Concierge Lounge Attendant

Newport, RI · On-site

$15.50 - $20/hr

Guest Service Support Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and ...

The Chanler

Marketing Manager

Newport, RI · On-site

The Marketing Manager is responsible for protecting, elevating, and executing The Chanler's brand ... Maintain concierge materials, experience guides, amenity information, and guest communications.

The Chanler

Marketing Manager

Newport, RI · On-site

$90 - $120/hr

Marketing Manager Full Time Newport, RI, US 5 days ago Requisition ID: 1071 The Marketing Manager ... Maintain concierge materials, experience guides, amenity information, and guest communications.

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Concierge Manager information

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$14

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$36

How much do concierge manager jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for concierge manager in Rhode Island is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $18.85 and $23.99 per hour, depending on experience, location, and employer.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills. Salaries can vary based on the hospitality environment and additional certifications held.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the most commonly searched types of Concierge jobs in Rhode Island?

The most popular types of Concierge jobs in Rhode Island are:

What cities in Rhode Island are hiring for Concierge Manager jobs?

Cities in Rhode Island with the most Concierge Manager job openings:

Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Rhode Island as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $47,750 per year, or $23 per hour.

Concierge

Relais & Châteaux

Westerly, RI • On-site

$15.50 - $20.25/hr

Full-time

Posted 23 days ago

Job description

Company Description
Job Description
Ocean House Management
Concierge
A Collection Unlike Any Other
The Ocean House Collections includes 3 luxury properties.
The Ocean House is a Forbes 5-Star property featuring 49 luxury guest rooms, 20 signature suites. The Cottage Collection includes 10 privately owned vacation homes. The Ocean & Harvest Spa is a 12,000 square foot Forbes Travel Guide 5 Star rated full-service health wellness spa. Over 10,000 square feet of indoor and outdoor meeting space. Up to 8 unique dining options during summer season including Coast, a Forbes Travel Guide 5 Star rated fine dining experience.
The Weekapaug Inn offers quintessentially New England accommodations that effortlessly combine casual comfort and luxurious furnishings. The Inn features 31 unique guest rooms and 4 two-bedroom signature suites. Farm-to-table dining utilizes the finest and freshest locally sourced ingredients, and inspired amenities and resort activities are designed to create extraordinary guest experiences.
The Watch Hill Inn established in 1845, Watch Hill Inn carries with it a unique history marked by fame, natural disasters and, among all, resilience. Chic, minimalist decor intertwines with cutting edge technology like complimentary Apple TV, Netflix and an in-room iPad program that allows guests to order food and services to their door with the touch of a button. The Inn features 21 suite style accommodations with unrestricted access to dining, amenities, and resort activities at both Ocean House and Weekapaug Inn.
Scope of Position
The position of Concierge in the hotel is unique and challenging. While providing a service to guests, the Concierge also performs an important function for our fellow employees, Watch Hill, and the local area.
A concierge is responsible for creating a welcoming atmosphere around their desk. Their primary function is to communicate with guests both internally and externally. A concierge does not make assumptions or promises but is committed to giving their best and never saying "No." For every question posed, there is an answer to be found, and the concierge's job is to discover it in the most efficient and pleasant manner possible. Additionally, a concierge develops a true sense of community within the local area.
Hourly Staff Schedule Requirements
All employees are kindly asked to understand that the property operation is 24 hours a day 7 days a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days during the season (Memorial Day through Columbus Day) are the weekend days from Friday through Sunday and on holiday weekends that are celebrated on Mondays, this can include Mondays. All seasonal staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
Reporting Relationship
Internal: This position reports directly to the Director of Front Office
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Communicate well in English.
  • Must apply patience, tact, understanding and resourcefulness in meeting the many and varied demands of our guests.
  • Must have a positive, lasting influence on the guests' impression of the resort and the local area.
  • Multi-task: telephones, computers and guests that are in front of you.
  • Quick thinking; give clear, concise directions (walking, driving and verbal),
  • Refer/recommend a wide variety of resort activities and services as well as information on the local Westerly area and all its many facets.
  • Well organized and able to prioritize in a busy environment.
  • Responsible for practicing, managing, and promoting the Company's Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
  • Represent the Company with a positive attitude and professional presentation.
  • Follow sustainability guidelines and practices related to the Company's sustainability programs.
  • Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.

Required Job Knowledge, Skills, Experience, Education, and Qualifications
  • Past hotel/resort experience preferred in a luxury setting.
  • Previous Concierge experience preferred.
  • Flexible to work various schedules; mornings, evenings, weekends, and holidays as it pertains to the needs of the guests of the Ocean House.
  • Fluency in English both verbally and in writing.
  • Exceptional ability to engage in friendly, polite conversation. Grammar, patience, and clarity are extremely important to appropriately set our guests' expectations.
  • Ability to perform job functions with attention to detail, speed and accuracy under pressure of tense/confrontational situations.
  • Physically able to be on your feet for 8 hours per day.
  • Uphold the Company standards, policies, and procedures.
  • Prioritize and organize tasks and work area.
  • Ability to remain calm and resolve problems using good judgement as interpreted by the management.
  • Follow directions.
  • Work cohesively with co-workers as part of a team
  • Maintain confidentiality of guest/employee information and pertinent company data

Physical Requirements:
See below Physical conditions description.
Qualifications
Additional Information
Please apply at oceanhouseri.com/careers
Not on Relais and Chateaux job site.
Thank you for your application.

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