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Concierge Manager Jobs in Indiana (NOW HIRING)

The Children's Museum

Concierge Specialist

Indianapolis, IN · On-site

$14.75 - $19/hr

The Concierge Specialist for The Children's Museum of Indianapolis, Inc. engages in the delivery of ... Using admissions software and CRM, accurately and efficiently manages customer data. Maintains data ...

Core Spaces

Community Concierge

West Lafayette, IN · On-site

$14 - $18/hr

Core's student housing portfolio includes over 74,440 beds currently owned or managed, with a ... Additionally, the Community Concierge may assist with various clerical or office-related tasks as ...

CSL Woodlands Management LLC

Concierge

Greenwood, IN · On-site

$14.25 - $18.25/hr

Find your joy here, at Country Charm, a Sonida Senior Living community! We offer a comprehensive benefit package to include competitive wage/salary, health and dental insurance, 401k with company ...

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John Jones Auto Group

Service Manager

Salem, IN

Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the ... Demonstrated ability to manage others * Organized and friendly personality * Dealership experience ...

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All JobsConcierge JobsConcierge Manager JobsConcierge Manager Jobs in Indiana

Concierge Manager information

See Indiana salary details

$13

$22

$35

How much do concierge manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for concierge manager in Indiana is $22.31, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $23.32 per hour, depending on experience, location, and employer.

Is being a concierge manager a difficult job?

Concierge managers oversee guest services and coordinate requests in hospitality settings, requiring strong communication, problem-solving, and organizational skills. The job can be demanding due to high customer expectations, irregular hours, and the need to handle multiple tasks simultaneously.

What are the key skills and qualifications needed to thrive as a concierge manager?

To thrive as a Concierge Manager, you need a solid background in hospitality management, customer service, and problem-solving, often supported by a degree or relevant certifications in hospitality. Familiarity with property management systems, reservation software, and guest relationship management tools is essential. Exceptional interpersonal skills, attention to detail, and the ability to remain calm under pressure help you deliver memorable guest experiences and lead teams effectively. These skills and qualities are critical for ensuring guest satisfaction, efficient operations, and upholding the reputation of the establishment.

What is the difference between Concierge Manager vs Front Desk Supervisor?

Concierge ManagerFront Desk Supervisor
Oversees concierge services, manages guest requests, and coordinates with various departmentsSupervises front desk staff, handles check-ins/outs, and manages guest inquiries at the reception
Requires customer service skills, hospitality knowledge, and often experience in guest servicesRequires customer service skills, hospitality experience, and staff management abilities
Works primarily in hotels, resorts, or luxury establishmentsWorks mainly at hotel front desks, resorts, or hospitality venues

Both roles focus on guest service in hospitality settings, but the Concierge Manager emphasizes personalized guest experiences and service coordination, while the Front Desk Supervisor manages daily front desk operations and staff supervision.

What does a concierge manager do?

A Concierge Manager oversees the concierge team in hotels, luxury residences, or resorts, ensuring guests receive exceptional service. Their responsibilities include managing guest requests, coordinating reservations, recommending local attractions, and handling special arrangements. They also train staff, resolve guest issues, and maintain high standards of hospitality. Concierge Managers play a crucial role in enhancing guest experiences and ensuring satisfaction throughout their stay.

How much do concierge managers make?

Concierge managers typically earn a median annual salary of around $50,000 to $70,000, depending on experience, location, and the size of the establishment. They often oversee staff, coordinate guest services, and require strong communication and organizational skills.

How does a concierge manager typically collaborate with other departments to enhance guest experiences?

As a Concierge Manager, you’ll frequently work closely with front desk staff, housekeeping, and guest services teams to ensure seamless guest experiences. Collaboration involves communicating guest preferences, arranging special requests, and coordinating with local vendors for reservations or activities. This role often requires proactive problem-solving and regular meetings with department heads to address guest feedback and improve service delivery. Building strong interdepartmental relationships is key to anticipating guest needs and delivering personalized service.

How do you become a concierge manager?

To become a concierge manager, candidates typically need several years of experience in hospitality or customer service roles, along with strong communication and organizational skills. A relevant high school diploma or higher education is often required, and some employers prefer candidates with certifications in hospitality management or related fields. Leadership abilities and familiarity with hotel or service industry software can also be beneficial.

What are the most commonly searched types of Concierge jobs in Indiana?

The most popular types of Concierge jobs in Indiana are:

What cities in Indiana are hiring for Concierge Manager jobs?

Cities in Indiana with the most Concierge Manager job openings:

Concierge Manager jobs near you
Infographic showing various Concierge Manager job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 13% Part Time, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $46,397 per year, or $22.3 per hour.

Concierge Specialist

The Children's Museum

Indianapolis, IN • On-site

$14.75 - $19/hr

Full-time

Posted 5 days ago

Job description

OVERVIEW:
The Concierge Specialist for The Children's Museum of Indianapolis, Inc. engages in the delivery of high-quality service to constituents throughout the museum, with a focus on service delivery at the Concierge Desk. The specialist interacts with customers in a wide variety of ways: in person, by phone, online and email, to ensure an informative, pleasant and efficient experience. The incumbent provides excellent customer service and specialized services to visitors, members, donors, volunteers, and staff. The specialist is crossed-trained to assist the call center, box office and group arrivals.
The Children's Museum is building and sustaining an inclusive culture that encourages, supports, and celebrates differences. We believe that collaboration and open dialogue among people with diverse backgrounds, experiences, and perspectives best support our vision and mission.
The standard work week is Sunday - Thursday during Summer Hours and Sunday, Tuesday - Friday during Fall/Winter hours.
REPORTS TO: Director of Admission & Membership
ESSENTIAL RESPONSIBILITIES:
  1. Uses first-hand knowledge and understanding of the museum and the city in order to effectively provide custom visit planning support and counsel.
  2. Provides exceptional service in daily, extensive in-person interactions with a variety of museum constituents. Has a customer-focused mindset. Provides support and assistance to floor staff and visitors by using resources and problem-solving skills to amicably resolve customer issues and concerns.
  3. Serves as an information resource to constituents. Self-educates on new and/or current information regarding museum events, exhibits, programs, and activities. Answers visitor questions and suggest visit itineraries based on visitor ages, interests, and timeframes. Regularly reviews museum website, customer emails and instructional emails to stay on top of feedback and trends. Periodically visits museum galleries, programs, and shows.
  4. Follows guidelines for tracking customer trends, comment cards and Lost and Found. Generates ideas for new and/or improved hospitality services.
  5. Creates strong service relationships with donors, members and repeat museum visitors. Accurately and efficiently sells and upsells memberships, programs, admission/event tickets, school fieldtrips, merchandise, and group sales.
  6. Using admissions software and CRM, accurately and efficiently manages customer data. Maintains data entry standards as defined by the museum and ensures that complete data is entered in the appropriate timeframe. Maintains "power user" expertise of software and can solve basic software and hardware issues. Upholds data privacy standards.
  7. Maintains excellent knowledge of policies and procedures and consistently applies to work. Remains flexible with departmental procedures and can learn and adapt quickly when procedures change. Maintains consistent communication with manager regarding procedural questions, concerns, or suggestions.
  8. Balances own monies at the end of each shift and follows cash handling procedures to ensure accurate accounting of revenues.
  9. Remains cross-trained and knowledgeable in ticketing points of sale including box office, call center and group arrivals functions and is regularly cross-utilized in those posts.
  10. Balances on-going daily responsibilities with special projects/tasks or other responsibilities as assigned.

REQUIREMENTS:
  1. Two (2) years of hospitality experience and demonstrated customer service skills to handle visitor questions and concerns.
  2. Strong verbal, written, data entry and inter-personal communication skills. Must be highly motivated, detail-oriented, and able to work independently with strong decision-making skills.
  3. Must be able to work with and understand the different needs of visitors, members, donors, board members, business clients, staff, and volunteers.
  4. Present a professional appearance, display a positive attitude, and demonstrate enthusiasm for serving people.
  5. Ability to multi-task and prioritize assignments.
  6. Must possess strong data entry skills and a quick understanding of software procedures. Computer experience in a Windows environment is preferred.
  7. One (1) year of cash handling and other types of payment processing as well as possess the skills for accurate accounting.
  8. Must be able to work a flexible schedule, including weekends, evenings, and holidays.

ADA REQUIREMENTS:
  1. Ability to view computer monitor, visually discern visitors and staff or volunteers.
  2. Ability to communicate via telephone, one-on-one, virtually, and in groups to receive and/or relay information and the ability to communicate in a high traffic or noisy environment.
  3. Ability to hear staff, volunteers, and guests to respond quickly to their information, questions, or concerns. Ability to hear tones to respond to calls and radio traffic.
  4. Dexterity to use a computer keyboard, phone, ticket printer, handle cash, and process paperwork.
  5. Requires the ability to negotiate various spaces throughout the museum, sit or stand for long periods of time, and tolerate dust in the indoor environment. Must be able to lift up to 25lbs.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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