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Concierge Associate Jobs in Texas (NOW HIRING)

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$22/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Allen, TX · On-site

$17 - $18/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Dallas, TX · On-site

$17 - $17.50/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$45K/yr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Hillwood

Concierge

Fort Worth, TX

$14 - $18/hr

Alliance Air Services is seeking a Concierge to join our team in Fort Worth, TX. The Concierge ... Additional programs to support Associates and their families EEO Statement: Hillwood is committed ...

Alliance Aviation Services

Concierge

Fort Worth, TX · On-site

$14 - $18/hr

The Concierge plays a critical role in ensuring seamless operations, coordinating services, and ... Additional programs to support Associates and their families EEO Statement: Hillwood is committed ...

Alliance Air Services Inc.

Concierge

Fort Worth, TX

$14 - $18/hr

Alliance Air Services is seeking a Concierge to join our team in Fort Worth, TX. The Concierge ... Additional programs to support Associates and their families EEO Statement: Hillwood is committed ...

Albertsons

Concierge

Lubbock, TX

$13.25 - $17.25/hr

... · Associate discounts · Leaders invested in your training, career growth & development · Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!) · Vacation / Paid ...

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Concierge Associate information

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries can range from approximately $25,000 to $45,000, with some positions offering additional benefits or tips in hospitality settings.

Is a concierge associate an entry level job?

A concierge associate position is often considered entry level, suitable for individuals with strong customer service skills and a professional demeanor. Many roles require minimal prior experience, though some employers may prefer candidates with hospitality or related experience. On-the-job training is typically provided, making it accessible for those starting their careers in customer service or hospitality.

What qualifications do I need to be a concierge associate?

To become a concierge associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and good communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with hotel management software can be beneficial.

What are the most commonly searched types of Concierge jobs in Texas?

The most popular types of Concierge jobs in Texas are:

What cities in Texas are hiring for Concierge Associate jobs?

Cities in Texas with the most Concierge Associate job openings:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 24% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.

Lead Concierge

Stratton Amenities

Austin, TX • On-site

$22/hr

Full-time

Re-posted 15 days ago

Stratton Amenities rating

3.2

Company rating: 3.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description


Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.
The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.
Key Responsibilities:
  • Act as the face of the property and leading by example
  • Facilitate communication between the property manager and the concierge team
  • Exceed expectations by providing anticipatory service and smooth accommodations
  • Address resident concerns and complaints promptly and professionally
  • Conduct weekly meetings with the property manager to identify areas for improvement
  • Manage team schedules and oversee weekly payroll
  • Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
  • Implement and enforce accountability measures, disciplinary action, and performance coaching
  • Develop and implement new SOPs to continually improve concierge operations
  • Foster a positive work culture and environment
  • Enforce uniform and grooming standards
  • Participate in monthly regional director calls

Position Requirements:
  • A passion for delivering exceptional service and hospitality
  • Excellent verbal and written communication skills
  • Strong problem-solving and leadership abilities
  • Outstanding relationship-building skills
  • Ability to maintain confidentiality
  • A sense of pride and ownership in the position and property
  • Ability to respond quickly and genuinely to residents' and guests' requests
  • At least five years of hospitality experience
  • Exceptional interpersonal skills and guest service abilities
  • Organized, proactive, productive, and self-motivated with a positive attitude
  • Ability to maintain a neat and professional appearance
  • Ability to think clearly and make concise decisions under pressure

Other Responsibilities:
  • Build rapport and relationships with residents
  • Maintain professional telephone etiquette and message delivery
  • Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
  • Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
  • Assist in scheduling and completing amenities' requests
  • Escort individuals as necessary
  • Walk the premises to ensure the highest standards are being met
  • Perform all other duties as assigned by the property manager or per property SOP's
  • Flexibility to work nights, weekends, and holidays

Qualifications:
  • Leadership and supervisory skills and experience
  • Training and development experience
  • Exceptionally enthusiastic and positive individual
  • 2 years' experience in Hospitality, Multifamily or Upscale Hotel
  • 2 years' experience in a busy luxury retail environment
  • Must have experience delivering exceptional service

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

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