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Concierge Associate Jobs in Austin, TX (NOW HIRING)

FirstService Residential Careers

Concierge (Overnight)

Austin, TX · On-site

$19 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A concierge position requires a passion for people and dedication to providing superior customer ... As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to ...

FirstService Residential

Concierge (Overnight)

Austin, TX

$19 - $22.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

A concierge position requires a passion for people and dedication to providing superior customer ... As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to ...

Watercrest Senior Living

Concierge - Full Time

Austin, TX · On-site

$15.25 - $19.75/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Our associates answer a calling to serve seniors and their families every day. We believe in ... The Concierge is the initial point of contact for potential residents, families, vendors and the ...

Watercrest Senior Living

Concierge - Part Time

Austin, TX · On-site

$15.25 - $19.75/hr

Our associates answer a calling to serve seniors and their families every day. We believe in ... The Concierge is responsible for being professional, polite and will ensure all guests have a ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$22/hr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Stratton Amenities

Lead Concierge

Austin, TX · On-site

$45K/yr

We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients. The Front Desk Supervisor will be responsible for leading a dedicated team of concierge ...

Go Rentals

Concierge

Austin, TX

$19/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Why You'll Love this Concierge Job!     Deliver First-Class Service in a Luxury Hospitality ... The Guest Experience Associate - Carcierge is the face of Go Rentals, a guest-facing luxury ...

49 Financial

Concierge Service Associate (63481)

Austin, TX

$15.50 - $20.75/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

About the Role The Concierge Service Associate is the dedicated day-to-day contact for a select group of clients within our Fractional Family Office (FFO). This role is built for a highly organized ...

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Concierge Associate information

See Austin, TX salary details

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How much do concierge associate jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for concierge associate in Austin, TX is $17.96, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $19.04 per hour, depending on experience, location, and employer.

What is a concierge associate?

Concierge Associates are professionals who assist guests, residents, or clients by providing personalized services and information. They often work in hotels, residential buildings, or corporate offices, helping with tasks such as making reservations, arranging transportation, offering recommendations, and handling guest requests. Their main goal is to ensure a positive experience and meet the specific needs of those they serve. Excellent communication and problem-solving skills are essential for this role.

What are the key skills and qualifications needed to thrive as a concierge associate, and why are they important?

To thrive as a Concierge Associate, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with reservation systems, hotel management software, and local information databases is often required. Excellent communication, problem-solving ability, and a friendly demeanor help build rapport with guests and address their needs efficiently. These skills are essential for delivering exceptional guest experiences and maintaining the reputation of the establishment.

What are some common challenges concierge associates face, and how can they effectively handle them?

Concierge Associates often encounter challenges such as managing high guest expectations, handling multiple requests simultaneously, and staying updated on local events or services. To navigate these situations, strong communication and organizational skills are essential, along with a proactive approach to problem-solving. Building a network of local contacts and keeping detailed records of guest preferences can help streamline service and ensure personalized experiences, even during busy periods.

What is the difference between Concierge Associate vs Front Desk Agent?

Concierge AssociateFront Desk Agent
Provides personalized services, reservations, and local recommendations to guestsHandles check-ins, check-outs, and general guest inquiries at the front desk

Both roles often require customer service skills and familiarity with hotel operations. Concierge Associates focus more on guest experience and personalized services, while Front Desk Agents primarily manage administrative check-in/out processes. Employers in hospitality frequently use both titles, and candidates often seek roles with overlapping skills. The main difference lies in the scope of responsibilities: concierge roles are more service-oriented, whereas front desk roles are administrative.

How much do you get paid as a concierge associate?

Concierge associates typically earn an average hourly wage between $12 and $20, depending on experience, location, and employer. Annual salaries can range from approximately $25,000 to $45,000, with some positions offering additional benefits or tips in hospitality settings.

Is a concierge associate an entry level job?

A concierge associate position is often considered entry level, suitable for individuals with strong customer service skills and a professional demeanor. Many roles require minimal prior experience, though some employers may prefer candidates with hospitality or related experience. On-the-job training is typically provided, making it accessible for those starting their careers in customer service or hospitality.

What qualifications do I need to be a concierge associate?

To become a concierge associate, candidates typically need a high school diploma or equivalent, strong customer service skills, and good communication abilities. Previous experience in hospitality or customer service is often preferred, and familiarity with hotel management software can be beneficial.

What are the most commonly searched types of Concierge jobs in Austin, TX?

The most popular types of Concierge jobs in Austin, TX are:

What cities near Austin, TX are hiring for Concierge Associate jobs?

Cities near Austin, TX with the most Concierge Associate job openings:

Concierge Associate jobs near you
Infographic showing various Concierge Associate job openings in Austin, TX as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,357 per year, or $18 per hour.

Concierge (Overnight)

FirstService Residential Careers

Austin, TX • On-site

$19 - $22.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Description
Job Overview:
A concierge position requires a passion for people and dedication to providing superior customer service at all times within a luxury residential setting. The concierge position is often demanding and fast-paced, requiring excellent time management and problem-solving skills. On a daily basis the concierge will interact with residents and guests from varied backgrounds and walks-of-life, and therefore an amicable personality and unflappable disposition are a must for a successful concierge.
Working as a FirstService Concierge means that your focus is to ensure the needs and requests of residents are met and that each resident has a memorable 5-star, community-living experience. The Concierge is expected to have an in-depth knowledge of the local area. Residents will approach the concierge with questions, seeking suggestions, and demanding problem resolutions. Often concierges will make reservations for restaurants, spas, shows and special events. Requests from residents can range from arranging transportation or providing directions. The concierge must make an effort to develop relationships with local business owners and VIPs in order to facilitate the fulfillment of resident requests.
Your Responsibilities:
  • Demonstrates superior customer service at all times and a genuine desire to serve.
  • Warmly greets and directs residents and guests arriving to or departing from the property.
  • Maintains an active presence at the Front Desk. Monitors and announces visitors and controls access to the property. Reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures.
  • Handles all concierge duties with enthusiasm including, but not limited to: processing incoming mail and outgoing packages; answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events; travel and meeting planning; delivering dry cleaning; and coordinating housekeeping or other community-specific services (for example, dog walking).
  • Possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience.
  • Maintains familiarity of all community amenities and activities. Gives directions to amenities and events within the property.
  • Adheres to all Front Desk procedures including, but not limited to: reviewing and completing Daily Activity Reports (DAR); completing incident reports for management; and responding to emergency situations.
  • Adheres to company standards for resident and guest services.
  • Undertakes administrative tasks related to the Front Desk and back-of-house operations as requested.
  • Ensures that resident and guest concerns are resolved in a professional and timely manner. Reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction.
  • Maintains a professional demeanor and polished appearance at all times.
  • Assists in the training of concierge staff.
  • Follows safety procedures and maintains a safe work environment.
  • Performs other job-related duties as directed.

Skills - Qualifications:
  • Education, Experience - Skills Requirements:
    • High school diploma or equivalency required.
    • A degree in hospitality management or business administration strongly desired.
    • Fluency in one or more foreign languages is also a plus.
    • Minimum of one year of high-end/luxury of hospitality or property management experience preferred.
    • Must possess excellent verbal and written communication skills.
    • Must possess strong organization skills with the ability to effectively manage multiple, competing priorities while remaining composed and professional.
    • Must be friendly, courteous, service-oriented, and enjoy working with a variety of people while maintaining professional distance from residents and guests.
    • Must be able to work independently with minimal supervision while acting with discretion and maintaining confidentiality.
    • Must be a team player with a strong work ethic.
  • Computer - Equipment Requirements: Proficiency in Microsoft Office and information system hardware/software required. Ability to type a minimum of 30 words per minute. Performs a wide variety of tasks using a computer and other electronic systems (e.g., key track, telephones, radios, television, monitors, etc.).

What We Offer:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple plans, including medical, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.
Compensation: $19 - $22.50 / hour
Disclaimer: This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.
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Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.
Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.
Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel national_recruiting@fsresidential.com .
Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at national_recruiting@fsresidential.com ; we will respond in accordance with Local Law 144, within 30 days.

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