Help to support our mid-sized organization running Microsoft operating systems in a Microsoft Active Directory domain
Act as the front-line interface to internal customers:
- receive trouble calls and pages
- engage with staff in-person (walk-ups)
- diagnose and triage issues
- manage support requests and account management issues including password resets
- repair hardware and software as needed
- escalate issues to senior personnel when necessary
Install, maintain, troubleshoot, and repair client computers, printers, peripherals, conference room equipment, and other technology items
Create and manage users in our AD environment and other linked systems (EHR, Outlook mail, Joints, etc)
Process staff exits and recover hardware for reissue
Develop and maintain corporate intranet web pages
Provide training to Slocum staff on hardware and software procedures, policies, privacy and security issues
Maintain a current hardware, software and licensing inventory
Maintain information systems in compliance with HIPAA regulations and industry security best practices
Occasional weekend and evening work, including on-call IT support on a rotating assignment
Other duties as assigned