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Computer Support Jobs in Philadelphia, PA (NOW HIRING)

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for ... Computer proficient * Knowledge of Windows desktop and Server OS * Knowledge of Microsoft Office ...

Worldwide TechServices

Dynamic PC Support

New Castle, DE · On-site

$17/hr

The Dynamic PC Support is a position that performs tasks related to the repair of a variety of ... Ability to lift and or move various computer equipment up to 50 lbs * Must own a basic repair tool ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for ... Computer proficient * Knowledge of Windows desktop and Server OS * Knowledge of Microsoft Office ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for ... Computer proficient * Knowledge of Windows desktop and Server OS * Knowledge of Microsoft Office ...

Turn5, Inc.

Desktop Support Specialist

Paoli, PA · On-site

Reporting to the Desktop Support Lead, the Desktop Support Specialist position is responsible for ... Computer proficient * Knowledge of Windows desktop and Server OS * Knowledge of Microsoft Office ...

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All JobsComputer Support JobsComputer Support Jobs in Philadelphia, PA

Computer Support information

See Philadelphia, PA salary details

$14

$23

$39

How much do computer support jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for computer support in Philadelphia, PA is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $18.17 and $26.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Computer Support Specialist, and why are they important?

To thrive as a Computer Support Specialist, you need strong technical troubleshooting skills, knowledge of operating systems and hardware, and often a relevant associate degree or certification such as CompTIA A+. Familiarity with help desk ticketing systems, remote support tools, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities help you effectively assist users and resolve issues. These skills ensure timely and accurate technical support, leading to higher user satisfaction and efficient IT operations.

What jobs pay 4000 a week without a degree?

Computer support roles typically do not pay $4,000 a week without specialized experience or certifications. High-paying tech jobs such as software developers, network administrators, or cybersecurity specialists may reach that level, often requiring relevant skills, certifications, or extensive experience rather than a formal degree alone.

Which IT job is most in demand?

Computer support roles, such as help desk technicians and technical support specialists, are among the most in demand IT jobs due to ongoing needs for troubleshooting, customer service, and system maintenance. These positions often require strong communication skills and knowledge of operating systems, networking, and common software tools, with certifications like CompTIA A+ enhancing employability.

What is the difference between Computer Support vs Network Technician?

AspectComputer SupportNetwork Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA Network+, Cisco CCNA
Work EnvironmentHelp desks, user support, troubleshooting hardware/softwareNetwork infrastructure, configuring routers/switches, network maintenance
Industry UsageIT support, customer service, small to medium businessesTelecommunications, large enterprise networks, data centers

Computer Support and Network Technician roles both involve technical skills, but Computer Support focuses on troubleshooting hardware and software issues for end-users, while Network Technicians specialize in maintaining and configuring network infrastructure. Both roles often require similar certifications and are essential in IT environments, but they serve different operational needs.

What are computer support specialists?

Computer support specialists are professionals who help individuals and organizations troubleshoot and resolve technical issues related to computer hardware, software, and networks. They provide assistance to users by diagnosing problems, guiding them through solutions, and sometimes repairing or upgrading equipment. These specialists may work in-person, over the phone, or via remote desktop tools, ensuring that users can use their technology effectively and efficiently.

Is helpdesk a good entry level IT job?

Helpdesk positions in computer support are common entry-level IT jobs that involve troubleshooting hardware and software issues, providing technical assistance, and using tools like ticketing systems. They offer opportunities to develop customer service skills, technical knowledge, and certifications such as CompTIA A+ that can lead to advanced IT roles.

What are the most common challenges faced by Computer Support professionals when assisting non-technical users?

One of the main challenges for Computer Support professionals is communicating technical information in a way that non-technical users can easily understand. This often requires patience, strong interpersonal skills, and the ability to quickly assess a user's level of familiarity with technology. Additionally, support staff must troubleshoot a wide range of hardware and software issues, sometimes remotely, which can make diagnosing problems more complex. Balancing multiple support requests and prioritizing urgent issues are also key aspects of the role.

Is AI replacing tech support?

Computer support roles involve troubleshooting and resolving technical issues, and AI tools are increasingly used to automate routine tasks such as password resets and basic troubleshooting. However, human support specialists are still essential for complex problems, customer communication, and personalized assistance, making AI a complement rather than a complete replacement in the field.
What are popular job titles related to Computer Support jobs in Philadelphia, PA? For Computer Support jobs in Philadelphia, PA, the most frequently searched job titles are:
What job categories do people searching Computer Support jobs in Philadelphia, PA look for? The top searched job categories for Computer Support jobs in Philadelphia, PA are:
What cities near Philadelphia, PA are hiring for Computer Support jobs? Cities near Philadelphia, PA with the most Computer Support job openings:
Computer Support jobs near you
Infographic showing various Computer Support job openings in Philadelphia, PA as of July 2026, with employment types broken down into 1% As Needed, 82% Full Time, 14% Part Time, and 3% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,433 per year, or $23.8 per hour.

Senior Technical Support Analyst

hajoca

Lafayette Hill, PA

Other

Re-posted 10 days ago

Hajoca rating

7.8

Company rating: 7.8 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

138th of 403 rated retail wholesalers

Job description

Do you have experience providing computer support? Are you skilled at solving problems and ensuring an elevated level of customer service? Are you an excellent communicator? If so, then we’d like you to join our dedicated team as a Technical Support Analyst   

About the Role: 

    You will: 

  • Function as the first point of contact for Hajoca Profit Center and National Support Center support requests, providing technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products. 

  • Document problems and conversations to create an incident that can be referenced by other technicians and for training purposes all while providing world class customer service and support.

  • Provide technical assistance and support for incoming requests and phone calls related to computer systems, software, and hardware.

  • Log all support interactions in the ServiceNow platform for accurate tracking.

  • Guide customers through the problem-solving process using remote assistance tools.

  • Install, modify, and troubleshoot software to ensure proper functionality.

  • Acquire foundational knowledge of our Eclipse software support functions.

  • Follow up with customers to confirm issues are resolved to their satisfaction.

  • Deliver exceptional customer service, consistently exceeding customer expectations.

  • Suggest improvements to procedures for enhanced efficiency and support.

  • Collaborate with the Infrastructure team as needed to resolve customer issues.

  • Participate in required training to enhance technical skills.
  • Provide deskside support to internal teams as needed.

  • Successfully complete required safety and compliance training programs as assigned.

  • Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You: 

  • Bachelor's Degree or the equivalent combination of education, professional training, or work experience.

  • 2 or more years of experience with computer helpdesk support.
 

Our ideal candidate will also: 

  • Have strong knowledge of the MS Office productivity suite and Windows 10 and 11.

  • Have experience working with an Incident Management tracking tool.

  • Possess knowledge of helpdesk software, hardware, and remote control assistance.

  • Be familiar with client PC connectivity; including Ethernet, Wi-Fi, TCP/IP, and VPN

  • Have an understanding of basic Active Directory concepts (security groups, Group Policy, etc.)

  • Demonstrate excellent oral and written communication skills and the ability to convey answers, issues, and status changes in a clear, concise, and effective manner.

  • Possess excellent interpersonal skills and the ability to work effectively across all levels of the business.

  • Be able to exercise professional judgment and assume responsibility for decisions which have impact on people and quality of service.

  • Have a strong attention to detail and the ability to meet deadlines. 

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