... Computer Science, Information Systems, or a related discipline, or equivalent professional experience. * ITIL Foundation certification or an equivalent IT Service Management certification is ...
... Computer Science, Information Systems, or a related discipline, or equivalent professional experience. * ITIL Foundation certification or an equivalent IT Service Management certification is ...
That's because Compass Group Canada is part of a global foodservice and support services company ... Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.) * Able to accommodate ...
That's because Compass Group Canada is part of a global foodservice and support services company ... Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.) * Able to accommodate ...
That's because Compass Group Canada is part of a global foodservice and support services company ... Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.) * Able to accommodate ...
That's because Compass Group Canada is part of a global foodservice and support services company ... Strong proficiency in computer skills, MS Office (Word, Excel, Outlook etc.) * Able to accommodate ...
ServiceNow Consultant
Montreal, QC · Remote
Contribute to data and process quality (e.g., CMDB, ITSM, service management, and automations) by identifying opportunities for continuous improvement. * Support the Customer Experience / OCM ...
ServiceNow Consultant
Montreal, QC · Remote
Contribute to data and process quality (e.g., CMDB, ITSM, service management, and automations) by identifying opportunities for continuous improvement. * Support the Customer Experience / OCM ...
As our Relationship Manager, Commercial FinancialServicesTrainee,you are in a proactive, face-to ... Financial statement review and computer modeling and analysis experience * Experience with emerging ...
As our Relationship Manager, Commercial FinancialServicesTrainee,you are in a proactive, face-to ... Financial statement review and computer modeling and analysis experience * Experience with emerging ...
... servicing complex X86 systems and components. Bachelor's degree in Computer Science, Computer ... Strong written and verbal communication skills, project management skills, solid time management ...
... servicing complex X86 systems and components. Bachelor's degree in Computer Science, Computer ... Strong written and verbal communication skills, project management skills, solid time management ...
SUMMARY The Property Service Coordinator is responsible for overseeing and coordinating the ... Good computer skills, Microsoft Office & Oracle Cloud an asset. * Knowledge of financial management ...
SUMMARY The Property Service Coordinator is responsible for overseeing and coordinating the ... Good computer skills, Microsoft Office & Oracle Cloud an asset. * Knowledge of financial management ...
SUMMARY The Property Service Coordinator is responsible for overseeing and coordinating the ... Good computer skills, Microsoft Office & Oracle Cloud an asset. * Knowledge of financial management ...
SUMMARY The Property Service Coordinator is responsible for overseeing and coordinating the ... Good computer skills, Microsoft Office & Oracle Cloud an asset. * Knowledge of financial management ...
The role leads the planning and implementation of key service improvement initiatives and corporate ... Must have advanced knowledge and demonstrated proficiency with computer software programs (e.g.
The role leads the planning and implementation of key service improvement initiatives and corporate ... Must have advanced knowledge and demonstrated proficiency with computer software programs (e.g.
Gerant 1090
Levis, QC · On-site
Ability to supervise and manage the functions listed in the CSR, LSR and SA s. * Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion ...
Gerant 1090
Levis, QC · On-site
Ability to supervise and manage the functions listed in the CSR, LSR and SA s. * Ability to use computer, or acquire those skills necessary to use a computer at the store, which includes completion ...
Coordinator, Environmental Services
Alouette, QC · On-site +1
... computer software and operating systems * Create databases * Apply project and risk management ... Public-service pension * Comprehensive vacation and other paid-leave plans, along with enhanced ...
Coordinator, Environmental Services
Alouette, QC · On-site +1
... computer software and operating systems * Create databases * Apply project and risk management ... Public-service pension * Comprehensive vacation and other paid-leave plans, along with enhanced ...
Coordinator, Environmental Services
Shannon, QC · On-site +1
These services can be provided through in-house resources or third-party contracts. The incumbent ... computer software and operating systems * Create databases * Apply project and risk management ...
Coordinator, Environmental Services
Shannon, QC · On-site +1
These services can be provided through in-house resources or third-party contracts. The incumbent ... computer software and operating systems * Create databases * Apply project and risk management ...
... or a computer. * Growing the Business: Boost car counts by delivering outstanding service and ... Manager at Take 5 Oil Change! Let's put your leadership skills in the fast lane! Check Us Out at:
... or a computer. * Growing the Business: Boost car counts by delivering outstanding service and ... Manager at Take 5 Oil Change! Let's put your leadership skills in the fast lane! Check Us Out at:
... or a computer. * Growing the Business: Boost car counts by delivering outstanding service and ... Manager at Take 5 Oil Change! Let's put your leadership skills in the fast lane! Check Us Out at:
... or a computer. * Growing the Business: Boost car counts by delivering outstanding service and ... Manager at Take 5 Oil Change! Let's put your leadership skills in the fast lane! Check Us Out at:
SUMMARY The Property Service Coordinator II is responsible for overseeing and coordinating the ... Good computer skills, Microsoft Office & Oracle Cloud an asset. * Knowledge of financial management ...
SUMMARY The Property Service Coordinator II is responsible for overseeing and coordinating the ... Good computer skills, Microsoft Office & Oracle Cloud an asset. * Knowledge of financial management ...
Corporate Trust Officer
Montreal, QC · Hybrid
We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and ...
Corporate Trust Officer
Montreal, QC · Hybrid
We're a market leader with decades of experience as a provider of trustee and sophisticated agency services for private and public companies, investment bankers, asset managers, and governments and ...
Utilize technology (smart phone, computer, and related software and applications) to perform ... services to Customers. Communicate leads to management and sales staff. Be a positive ambassador ...
Utilize technology (smart phone, computer, and related software and applications) to perform ... services to Customers. Communicate leads to management and sales staff. Be a positive ambassador ...
Diagnostic and Repair Services * Perform basic to complex diagnostics on power equipment to ... Perform all service tasks assigned by the Service Manager or Service Department Foreman.
Quick apply
Diagnostic and Repair Services * Perform basic to complex diagnostics on power equipment to ... Perform all service tasks assigned by the Service Manager or Service Department Foreman.
Diagnostic and Repair Services * Perform basic to complex diagnostics on power equipment to ... Perform all service tasks assigned by the Service Manager or Service Department Foreman.
Quick apply
Diagnostic and Repair Services * Perform basic to complex diagnostics on power equipment to ... Perform all service tasks assigned by the Service Manager or Service Department Foreman.
Diagnostic and Repair Services * Perform basic to complex diagnostics on power equipment to ... Perform all service tasks assigned by the Service Manager or Service Department Foreman.
Quick apply
Diagnostic and Repair Services * Perform basic to complex diagnostics on power equipment to ... Perform all service tasks assigned by the Service Manager or Service Department Foreman.
Computer Services Manager information
What does a computer services manager do?
A Computer Services Manager oversees the daily operations of an organization's IT department, ensuring that computer systems and networks run efficiently. They manage IT staff, coordinate technology projects, implement new systems, and resolve technical issues to support business goals. Additionally, they develop IT policies, maintain security protocols, and often handle budgeting for technology resources. Their role is crucial in maintaining the reliability and security of an organization’s digital infrastructure.
What are some common challenges a computer services manager faces when leading a technical support team?
Computer Services Managers often encounter challenges such as balancing the need for quick issue resolution with ensuring high-quality service, managing diverse technical skill levels among team members, and keeping up with rapidly evolving technology. They also need to coordinate with other departments to align IT support with organizational goals and handle escalations for complex technical problems. Successfully navigating these challenges requires strong communication, adaptability, and a proactive approach to staff training.
What are the key skills and qualifications needed to thrive as a computer services manager, and why are they important?
A Computer Services Manager needs strong leadership abilities, IT management experience, and typically a bachelor's degree in computer science or a related field. Familiarity with network infrastructure, help desk software, cybersecurity tools, and IT service management frameworks like ITIL is often required. Excellent problem-solving, communication, and team-building skills help them effectively coordinate staff and address technical challenges. These competencies are critical to ensuring reliable IT operations, efficient support delivery, and alignment with organizational goals.
What is the difference between Computer Services Manager vs Network Administrator?
| Aspect | Computer Services Manager | Network Administrator |
|---|---|---|
| Credentials | Bachelor’s degree in IT, management experience, certifications like CompTIA Network+ or Cisco CCNA | Bachelor’s degree in IT or related field, certifications like Cisco CCNA, CompTIA Network+ |
| Work Environment | Oversees IT teams, manages IT projects, strategic planning | Maintains and supports network infrastructure, troubleshoots network issues |
| Employer & Industry Usage | Used in organizations with IT departments, corporate, government | Common in organizations with complex networks, healthcare, education, enterprise |
The main difference is that a Computer Services Manager oversees the entire IT department and strategic initiatives, while a Network Administrator focuses specifically on maintaining and troubleshooting network systems. Both roles require similar certifications and work in related environments, but their responsibilities differ in scope and focus.
What cities in Quebec are hiring for Computer Services Manager jobs?
Cities in Quebec with the most Computer Services Manager job openings:
Customer Support Manager | Gestionnaire du soutien a la clientele
On-site
Jestais
Full-time
Re-posted 6 hours ago
Key responsibilities
Oversee daily support operations, including ticket flow, prioritization, escalations, SLA performance, and service quality.
Lead, mentor, and develop the support team to improve troubleshooting, product knowledge, and service standards.
Act as a senior escalation point for strategic accounts, critical incidents, and complex technical issues, ensuring timely customer communication.
Job description
Company Overview
Jesta I.S. is a leading provider of enterprise software solutions for the retail, wholesale, and supply chain industries. With more than 50 years of retail and supply chain technology expertise, we build end-to-end software solutions that help global brands unify their people, operations, data, and customer experiences across every channel.
Position Summary
We are looking for a Customer Support Manager to lead customer support operations across our Service Desk, Technical Support, and Application Support functions.
This role is ideal for a service-driven leader who is passionate about building strong teams, solving complex customer issues, and continuously improving the customer support experience. You will oversee day-to-day support operations, coach and develop support professionals, manage customer escalations, and help strengthen our support processes, tools, documentation, and service delivery practices.
Responsibilities
Support Operations & Team Leadership
- Oversee daily Service Desk, Technical Support, and Application Support operations, including ticket flow, prioritization, escalations, SLA performance, and service quality.
- Lead, mentor, and develop the support team, strengthening troubleshooting, product knowledge, accountability, and service standards.
- Set priorities, align resources with customer and business needs, and monitor team performance.
- Identify opportunities to improve productivity, service consistency, and customer satisfaction.
Customer Escalations & Incident Management
- Act as a senior escalation point for strategic accounts, critical incidents, and complex technical issues.
- Ensure timely and clear customer communication throughout the resolution process.
- Guide investigations involving enterprise applications, ERP configurations, integrations, databases, APIs, and system performance.
- Coordinate incident resolution and follow-up across internal teams.
Cross-Functional Collaboration
- Use support metrics, customer feedback, ticket trends, SLA performance, and root-cause analysis to identify improvements.
- Drive initiatives to reduce recurring issues and backlog, improve workflows, and strengthen service consistency.
- Establish and maintain effective support processes, standards, and best practices.
Process Improvement & Service Excellence
- Use support metrics, customer feedback, ticket trends, SLA performance, and root-cause analysis to identify opportunities for improvement.
- Drive initiatives to reduce recurring issues, improve workflows, reduce backlog, and strengthen service consistency.
- Establish and maintain effective support processes, standards, and best practices.
- Identify opportunities to improve incident management, escalation processes, and overall service delivery.
Knowledge Management, Automation & Innovation
- Maintain and improve documentation, troubleshooting guides, knowledge bases, runbooks, and customer-facing resources.
- Leverage automation, reporting, and approved AI tools to improve triage, documentation, communication, analysis, and productivity.
- Encourage knowledge sharing and continuous learning within the team.
Qualifications
Education
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline, or equivalent professional experience.
- ITIL Foundation certification or an equivalent IT Service Management certification is considered an asset.
Experience
- 3+ years managing customer or technical support teams in a B2B SaaS, enterprise software, ERP, or similar environment.
- Strong experience with customer escalations, SLA-driven service, incident management, and support operations.
- Experience troubleshooting or guiding investigations involving enterprise applications, integrations, databases, APIs, and system performance.
- Experience collaborating with Product, Development, QA, Professional Services, Customer Success, and business teams.
- Experience using support metrics and service data to improve quality and operational efficiency.
Skills & Abilities
- Strong leadership, coaching, and people management skills.
- Excellent customer service and escalation management skills.
- Strong analytical, troubleshooting, and problem-solving abilities.
- Excellent communication skills with technical and non-technical audiences.
- Strong organizational and prioritization skills.
- Solid understanding of incident, SLA, escalation, and support management.
- Continuous improvement mindset and ability to leverage data, automation, and technology.
- Collaborative, adaptable, accountable, and resilient in a fast-paced environment.
Tools & Systems
- AI & Collaboration: Microsoft Copilot, Outlook, Microsoft Teams, SharePoint
- Customer Support & Service Management: Zendesk, Jira Service Management, Salesforce Service Cloud, Incident Management Platforms
- Technical & Development: Azure DevOps, SQL/PL/SQL Query Tools, API Monitoring Tools, Application Log Analysis Tools
- Monitoring: Enterprise Monitoring Solutions
Additional Information
- This is a hybridrole, 2 days working in the office in Montreal, QC is required.
- Regular working hours apply; however, availability outside normal business hours may occasionally be required to support critical customer escalations or incidents. This is inherent to the nature of the role.
- We thank all applicants for their interest. However, only shortlisted candidates will be contacted.
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Presentation de l'entreprise
Jesta I.S. est un fournisseur de premier plan de solutions logicielles d'entreprise pour les secteurs du commerce de detail, du commerce de gros et de la chaine d'approvisionnement. Forte de plus de 50 ans d'expertise en technologies pour le commerce de detail et la chaine d'approvisionnement, notre entreprise developpe des solutions logicielles de bout en bout qui permettent aux marques internationales d'unifier leurs equipes, leurs operations, leurs donnees et leurs experiences client sur tous les canaux.
Resume du poste
Nous sommes a la recherche d'une gestionnaire du soutien a la clientele pour diriger les operations de soutien a la clientele au sein de nos fonctions de Service Desk, de soutien technique et de soutien applicatif.
Ce role s'adresse a une personne gestionnaire axee sur le service et passionnee par le developpement d'equipes solides, la resolution de problemes clients complexes et l'amelioration continue de l'experience de soutien. Vous superviserez les operations quotidiennes de soutien, accompagnerez et developperez les membres de l'equipe, gererez les escalades clients et contribuerez a renforcer nos processus, outils, pratiques de documentation et methodes de prestation de services.
Responsabilites
Operations de soutien et leadership d'equipe
- Superviser les operations quotidiennes du Service Desk, du soutien technique et du soutien applicatif, notamment le traitement des billets, les priorites, les escalades, les SLA et la qualite du service.
- Diriger, accompagner et developper l'equipe de soutien afin de renforcer les competences en depannage, la connaissance des produits, la responsabilisation et les standards de service.
- Etablir les priorites, aligner les ressources sur les besoins de la clientele et de l'entreprise et suivre la performance de l'equipe.
- Cerner les occasions d'ameliorer la productivite, la constance du service et la satisfaction client.
Escalades clients et gestion des incidents
- Agir comme point d'escalade principal pour les comptes strategiques, les incidents critiques et les enjeux techniques complexes.
- Assurer une communication claire et rapide avec la clientele tout au long du processus de resolution.
- Orienter les investigations liees aux applications d'entreprise, configurations ERP, integrations, bases de donnees, API et performance des systemes.
- Coordonner la resolution des incidents et les suivis avec les equipes internes concernees.
Collaboration interfonctionnelle
- Collaborer avec les equipes Produits, Developpement, QA, Services professionnels et Reussite client afin de resoudre les problemes et prioriser les defauts et ameliorations.
- Faciliter le partage des connaissances entre les equipes de soutien et les equipes techniques.
- Partager les observations provenant de la clientele et du soutien afin d'ameliorer les produits, les processus et l'experience client.
Amelioration des processus et excellence du service
- Utiliser les indicateurs de soutien, la retroaction client, les tendances des billets, la performance des SLA et l'analyse des causes racines pour cerner les ameliorations possibles.
- Piloter des initiatives visant a reduire les problemes recurrents et le retard dans le traitement des billets, ameliorer les flux de travail et renforcer la constance du service.
- Etablir et maintenir des processus, standards et meilleures pratiques efficaces en matiere de soutien.
Gestion des connaissances, automatisation et innovation
- Maintenir et ameliorer la documentation, les guides de depannage, les bases de connaissances, les procedures et les ressources destinees a la clientele.
- Tirer parti de l'automatisation, des rapports et des outils d'IA approuves pour ameliorer le triage, la documentation, les communications, l'analyse et la productivite.
- Encourager le partage des connaissances et l'apprentissage continu au sein de l'equipe.
Qualifications
Formation
- Baccalaureat en TI, informatique, systemes d'information ou domaine connexe, ou experience equivalente.
- Certification ITIL Foundation ou equivalente en gestion des services TI, un atout.
Experience
- 3+ ans d'experience en gestion d'equipes de soutien a la clientele ou de soutien technique dans un environnement B2B SaaS, logiciels d'entreprise, ERP ou similaire.
- Solide experience en gestion des escalades clients, prestation de services avec SLA, gestion des incidents et operations de soutien.
- Experience en depannage ou en orientation d'investigations liees aux applications d'entreprise, integrations, bases de donnees, API et performance des systemes.
- Experience de collaboration avec les equipes Produits, Developpement, QA, Services professionnels, Reussite client et affaires.
- Experience dans l'utilisation de donnees et d'indicateurs de soutien pour ameliorer la qualite et l'efficacite operationnelle.
Competences et aptitudes
- Solides competences en leadership, coaching et gestion d'equipe.
- Excellente orientation client et capacite a gerer les escalades.
- Solides aptitudes analytiques, en depannage et en resolution de problemes.
- Excellentes aptitudes en communication avec des publics techniques et non techniques.
- Excellentes competences organisationnelles et capacite a gerer les priorites.
- Bonne comprehension de la gestion des incidents, des SLA, des escalades et du soutien.
- Esprit d'amelioration continue et aisance avec les donnees, l'automatisation et la technologie.
- Esprit collaboratif, adaptabilite, sens des responsabilites et resilience dans un environnement dynamique.
Outils et systemes
- IA et collaboration : Microsoft Copilot, Outlook, Microsoft Teams, SharePoint
- Soutien a la clientele et gestion des services : Zendesk, Jira Service Management, Salesforce Service Cloud, plateformes de gestion des incidents
- Outils techniques et de developpement : Azure DevOps, outils de requetes SQL/PL/SQL, outils de surveillance des API, outils d'analyse des journaux d'applications
- Surveillance : solutions de surveillance des environnements d'entreprise
Informations supplementaires
- Il s'agit d'unposte hybride, necessitant une presence au bureau de Montreal, au Quebec, deux jours par semaine.
- L'horaire de travail regulier s'applique; toutefois, une disponibilite a l'exterieur des heures normales de travail peut etre occasionnellement requise afin de soutenir des escalades ou incidents clients critiques. Cette disponibilite fait partie de la nature du role.
- Nous remercions tous les candidats de leur interet. Toutefois, seuls les candidats selectionnes pour une entrevue seront contactees.