Computer Operator Assistant Jobs in Chicago, IL (NOW HIRING)

POSITION:
STEAM / AV Computer Support Technician
DEPARTMENT:
Technology
SUPERVISED:
Director of Technology
SUPERVISES:
None
FLSA STATUS:
Salaried, Non-Exempt
HOURS:
8:00am4:00pm Fulltime; some evenings and weekends as needed (flexible)
POSITION DESCRIPTION
The STEAM/AV Computer Support Technician is a building-level position primarily based at the middle school, providing technical assistance to students and staff. This position shares responsibility with other building Computer Technicians for configuring, maintaining, and supporting laptops, desktops, and other district-owned technology, including troubleshooting hardware and software issues in a Windows environment.
This position is one of multiple Computer Technician roles assigned to the middle school. All technicians are expected to collaboratively support the building's technology needs, and responsibilities may be adjusted based on workload and departmental priorities.
In addition, this position serves as the lead for STEAM (Science, Technology, Engineering, Arts, and Mathematics) initiatives, as well as audio/visual (A/V) systems and theater-related technology across the district. While this position provides primary coordination and support in these areas, all technicians may assist as needed to support building and district operations.
This position may also be assigned to support other buildings as needed, supplementing staff during periods of increased demand or staffing shortages.
Occasional after-hours work may be required for events, productions, or district needs.
This position reports to the Director of Technology and is evaluated annually.
RESPONSIBILITIES
Core Technology Support:
Monitor the helpdesk and respond promptly to submitted trouble tickets
Assist staff with technology-related questions in person, by email, or over the phone
Troubleshoot, repair, and maintain laptops, desktops, and other district-owned devices
Configure, maintain, and provide basic training for district technology equipment
Assist with installation and implementation of new technology equipment
Collaborate with other Computer Technicians to ensure timely and equitable coverage of building technology needs
STEAM/STEM Support:
Serve as the primary point of contact for STEAM initiatives at the middle school and across the district
Assist teachers and students with STEAM lab equipment, robotics, and other related resources
Support and maintain classroom technology tools for science, math, and engineering activities
Assist with integration and effective use of instructional technology in STEAM-related curriculum
Coordinate with staff and administration on STEAM-related needs, projects, and planning
Audio/Visual & Theater Support:
Maintain and troubleshoot A/V systems including projectors, sound systems, and video equipment
Provide technical support for assemblies, presentations, and school events
Support theater productions and performances, including setup, operation, and teardown of technical equipment
Provide training and support for staff operating A/V equipment
Team & District Support:
Assist and collaborate with other Computer Technicians as needed, regardless of primary assignment
Provide support in other buildings to supplement staffing during high-demand periods or absences
Contribute to a team-oriented environment where responsibilities are shared to meet district needs
Additional Duties:
Manage time and priorities effectively in a dynamic school environment
Communicate proactively with supervisors and team members regarding workload and needs
Participate in occasional evening or weekend work for events or district support (with prior approval)
Other duties as assigned by the Director of Technology
QUALIFICATIONS & SKILLS
Excellent verbal and written communication skills
Strong troubleshooting and problem-solving abilities
Ability to multi-task in a dynamic environment with frequent interruptions
Ability to work independently and collaboratively with staff
Comfort working with diverse groups in a school setting while maintaining confidentiality
Good judgment, flexibility, and emotional maturity
Ability to lift 25 pounds, climb ladders, and move equipment as needed
PREFERRED EXPERIENCE
High School Diploma required; Associate degree or higher in Computer Science, Educational Technology, or related field preferred
Experience with STEAM, robotics, coding, or educational technology tools preferred
Experience with A/V systems, theater production support, or event technology preferred
CompTIA or Microsoft certifications preferred
35 years experience in a school or customer service setting preferred

Salary Range: $46k to $55K