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Computer Help Desk Jobs in Seattle, WA (NOW HIRING)

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Support remote staff to ensure efficient administration and operation of the firm's computer ...

HealthPoint

Help Desk Specialist I

Renton, WA · On-site

$22.50 - $32.41/hr

Provide technical assistance and support for incoming queries and issues related to computer ... Take inbound calls to IT Helpdesk regarding various hardware and software problems. * Provide ...

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Configure computer and telecommunications equipment and repair as needed. * Answers phone calls and ... Strong knowledge of implementing and effectively developing helpdesk and IT operations best ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

... Desk Analyst ... The role involves troubleshooting, diagnosing, and resolving issues with desktop computer hardware ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

... computer systems, software, and hardware. Respond to customers in person, over the phone, or via ... Associate's degree or 1 years of helpdesk work experience, required. * Strong customer support ...

TurnPoint Technology

IT Service Desk Tier 1

Seattle, WA · On-site

... computer systems, software, and hardware. Respond to customers in person, over the phone, or via ... Associate's degree or 1 years of helpdesk work experience, required. * Strong customer support ...

Verus Aerospace

IT Support Specialist

Tacoma, WA · On-site

Respond to help desk requests, prioritize issues, and ensure timely and professional resolution ... Associate degree in Information Technology, Computer Science, or a related field preferred.

Aston Carter

System Admin

Lynnwood, WA · On-site

$26/hr

Background in computer support and desktop hardware support within a professional setting. * Experience with help desk ticketing software to log, track, and resolve support requests. * Ability to ...

HireNow Staffing

IT Intern (R2862)

Seattle, WA

$21 - $25/hr

Previous IT internship, help desk, desktop support, or campus technology experience. * Strong academic performance in Computer Science or Information Technology coursework. * Familiarity with ...

Gold's Gym

Front Desk Associate

Woodinville, WA · On-site

$11.50 - $12/hr

Front Desk Associate The Front Desk Associate will greet and direct members, guests and staff as ... and computer skills required. Gold's Gym will continue to change lives by helping people reach ...

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All JobsComputer Help Desk JobsComputer Help Desk Jobs in Seattle, WA

Computer Help Desk information

See Seattle, WA salary details

$14

$26

$38

How much do computer help desk jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for computer help desk in Seattle, WA is $26.35, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $29.57 per hour, depending on experience, location, and employer.

What is a computer help desk professional?

Computer help desk professionals are IT support specialists who assist users with technical issues related to computers, software, hardware, and networks. They provide support via phone, email, chat, or in-person, troubleshooting problems, answering questions, and guiding users through solutions. Help desk professionals play a crucial role in maintaining productivity by resolving technical issues promptly and ensuring systems run smoothly.

What are the key skills and qualifications needed to thrive as a computer help desk professional?

To thrive as a Computer Help Desk professional, you need strong troubleshooting abilities, foundational IT knowledge, and often a relevant certification like CompTIA A+ or Microsoft Certified Desktop Support Technician. Familiarity with ticketing systems, remote desktop software, and basic networking tools is typically required. Excellent communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These skills ensure timely support, user satisfaction, and the smooth functioning of IT systems within an organization.

What are some common challenges faced on a computer help desk, and how can I prepare for them?

One common challenge on a computer help desk is handling multiple support requests simultaneously while maintaining a high level of customer service. You may encounter frustrated users or complex technical issues that require quick problem-solving and effective communication. Preparing by strengthening your troubleshooting skills, familiarizing yourself with common software and hardware issues, and practicing patience can help you succeed. Additionally, learning to prioritize tasks and use help desk ticketing systems efficiently will make your workflow smoother.

What is the difference between Computer Help Desk vs Computer Support Specialist?

AspectComputer Help DeskComputer Support Specialist
CertificationsCompTIA A+, Network+CompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, on-site supportTechnical support, troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsIT consulting firms, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting rolesTechnical problem solving, system support

The main difference between a Computer Help Desk and a Computer Support Specialist lies in their scope and focus. Help Desk roles typically involve initial customer contact and basic troubleshooting, often in call centers or support desks. Support Specialists handle more complex technical issues, often requiring deeper technical knowledge and hands-on support. Both roles are essential in IT support, but they differ in responsibilities and work environments.

Are computer help desk jobs hard to get?

Computer help desk jobs are generally accessible to candidates with basic technical skills, good communication, and problem-solving abilities. Entry-level positions often require certifications like CompTIA A+ and may involve on-the-job training, making them attainable for many job seekers. Competition can vary based on location and experience, but these roles are typically available for those with the right foundational knowledge.

Is help desk a good career?

A help desk or computer help desk role is a common entry-level IT position that involves troubleshooting technical issues, providing customer support, and maintaining hardware and software. It offers opportunities to develop technical skills, earn certifications like CompTIA A+, and advance into specialized IT roles or management positions. The job typically requires strong communication skills and problem-solving abilities and can provide stable employment in various industries.

What are the most commonly searched types of Computer Help Desk jobs in Seattle, WA?

The most popular types of Computer Help Desk jobs in Seattle, WA are:

What cities near Seattle, WA are hiring for Computer Help Desk jobs?

Cities near Seattle, WA with the most Computer Help Desk job openings:

Computer Help Desk jobs near you
Infographic showing various Computer Help Desk job openings in Seattle, WA as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 24% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $54,831 per year, or $26.4 per hour.

Help Desk Support

Seattle, WA • On-site

Fennemore Craig
501 - 1,000 employees
Learn more about Fennemore Craigexternal

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 2 days ago

Job description

Help Desk Support - Seattle, WA / Boise, ID 

Salary:  $70,000-$85,000/yr., depending on location of candidate

Total Rewards:

  • Competitive Base Salary + Annual Merit Increases
  • On-the-Spot Monthly Bonus Program
  • Workplace Flexibility Options
  • 401k Retirement Plan with Employer Match & Profit-Sharing Component
  • Health, Dental and Vision Coverage + Employer Premium Contribution
  • Employer-Paid Group Term Life Insurance
  • Paid Time Off and Paid Holidays
  • Employee Wellness Program
  • Employee Assistance Program
  • Opportunities for professional development

 

Fennemore is a full-service business law firm with a 140-year legacy of excellence and a future defined by innovation. We are not your traditional law firm, and that’s on purpose. With more than 20 offices across the nation, we’re breaking growth records as one of the fastest-growing firms in the country. We embrace change, set new standards for how a modern law firm operates, and create environments where both clients and colleagues thrive. Our people-first philosophy is built on collaboration and creativity. Industry recognition for retention, workplace culture, and job satisfaction reflects that commitment. We’re proud to foster a strong sense of community, a genuine commitment to work-life balance, and a diverse and inclusive work environment where passionate professionals feel valued and supported.

Fennemore has an exciting opportunity for a Help Desk Support professional to join our growing firm. This full-time, onsite position is based in either our Seattle, WA or Boise, ID office and reports to the Help Desk Manager. As part of a collaborative technology team, you’ll play an important role in providing friendly, prompt, and professional technical support to users across the firm. In this role, you will assist attorneys, staff, and clients with a wide range of technology needs, including hardware, software, applications, and remote connectivity. You’ll also help maintain our systems, troubleshoot issues, and contribute to documentation and process improvement initiatives. This position also requires regular travel to support our Pacific Northwest offices, including Seattle, WA; Spokane, WA; Boise, ID; and Coeur d'Alene, ID, as business needs require.

What You’ll Do

As a Help Desk Support team member, you will:

  • Provide responsive, professional, and friendly technical support for firm users regarding hardware, systems, software from applications, remote access, and network issues.
  • Manage incoming help desk tickets, ensuring accurate documentation, timely follow-up, and resolution.
  • Support remote staff to ensure efficient administration and operation of the firm’s computer, telephone, and conferencing systems.
  • Assist in creating and maintaining documentation for in-house technologies, applications, and procedures.
  • Troubleshoot and resolve issues related to Microsoft Windows, Microsoft Office, remote access, network connectivity, and security.
  • Partner with the Help Desk Manager and IT team to improve systems, streamline processes, and enhance user experience.
  • Communicate clearly and effectively with team members and colleagues across all levels of the firm.
  • Participate in after-hours coverage rotation as needed, with flexibility for occasional overtime during high-volume periods.

As part of our commitment to collaboration and excellence, this role requires flexibility in daily work schedules during periods of high workload, adhering to departmental and Firm goals and policies, and performing other duties as assigned to support the success of the department and organization.

What You’ll Bring

  • Bachelor’s or Associate’s degree in Information Systems or a related field, or equivalent experience.
  • 3+ years of experience in IT support or a similar technical role.
  • 3+ years of customer service experience in a computer support environment.
  • A+ certification strongly preferred.
  • Proficiency with Microsoft Windows, Microsoft Office 365, and Exchange Online.
  • Experience with installation, configuration, troubleshooting, and maintenance of operating systems, applications, and hardware.
  • Familiarity with LAN/WAN, Microsoft networking, VPN, and VDI configurations.
  • Advanced troubleshooting skills and the ability to work independently with minimal supervision.
  • Excellent communication skills and the ability to manage multiple priorities in a fast-paced environment.
  • Familiarity with legal specific software titles a plus; including: iManage Work, Intapp Time, Litera Compare, etc.
  • Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.
  • Willingness to travel regularly to support our other Pacific Northwest locations, including Spokane, WA and Coeur d'Alene, ID as needed.

Please note: This position requires a background check as part of the firm’s standard hiring process depending on location of candidate.


PLEASE CONSIDER APPLYING TODAY

Fennemore is an equal opportunity employer and encourages people from all social, economic, and ethnic groups, and individuals with disabilities, to apply to our positions. Fennemore is dedicated to maintaining an atmosphere that promotes the diversity of personal backgrounds, experiences, abilities, perspectives, and ideas. If your experience and qualifications are close to what you see listed here – even if not a perfect match -- please still consider applying. If you require assistance or need reasonable accommodations during any point in the application or interview process, please let us know.

The above statements describe the general nature and level of work being performed by people assigned to this position. They should not be construed as an exhaustive list of all responsibilities, duties, and skills. Employees may be required to perform duties outside their normal assigned responsibilities as needed.


Salary:  $70,000-$85,000/yr., depending on location of candidate

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