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Comptia Help Desk Jobs (NOW HIRING)

SOSi

Help Desk Lead

Doral, FL

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

SOSi

Help Desk Lead

Doral, FL · On-site

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Veracity Software Pvt. Ltd.

Help Desk Technician

Milwaukee, WI · On-site

$19.75 - $26.50/hr

Ltd. is seeking an experienced Help Desk Technician to provide first-line and second-line technical ... CompTIA A+, CompTIA Network+, Microsoft Certifications, HDI Support Certifications Company : At ...

Base-2 Solutions, LLC

Help Desk Lead

Doral, FL · On-site

The Help Desk Lead manages global authentication support operations and leads a technical help desk ... CompTIA A+. Required Education and Experience Equivalency * Bachelor's degree in Information ...

Omniscius Consulting

Help Desk Tier 1

Annapolis Junction, MD · On-site

$22 - $29.75/hr

CompTIA Network+ * Other current certifications meeting applicable IAT Level I requirements Preferred Skills * Previous Tier 1 Help Desk, Service Desk, Desktop Support, or IT Support experience.

GDIT

Help Desk Technician - TS/SCI

Chantilly, VA · On-site

$26.44 - $35.78/hr

Security CE + - Comptia CERT - Comptia CERT Experience: 1 + years of related experience US ... As a Help Desk Technician supports and manages the responsibilities of the successful completion of ...

Headfarmer

Help Desk Technician

Phoenix, AZ · On-site

$20 - $30/hr

Help Desk Technician Are you passionate about technology and enjoy helping others solve technical ... CompTIA A+, Network+, or Microsoft certifications are a plus Preferred Skills: * Microsoft Intune ...

Noblesoft Technologies

Help Desk Agent

Melville, NY · On-site

$17.50 - $22.25/hr

Help Desk Agent Location: Melville, NY 11747 Mode : Contract (6+ Months) The L2 IT Help Desk ... Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

This position is contingent upon contract award SOSi is seeking a Help Desk Lead to support mission ... Modern Desktop Administrator Associate, or CompTIA A+. Additional Information Work Environment

Noblesoft Technologies

Help Desk Agent

Brooklyn, NY · On-site

$18 - $22.75/hr

Help Desk Agent Location: Brooklyn, NY 11217 Mode : Contract (6+ Months) The L2 IT Help Desk ... Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional, Apple Certified ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The help desk specialist will be responsible for logging all calls in the ticketing system and ... CompTIA Security+ required * Must have a desire to learn and work within a team environment and ...

Leidos

Help Desk Administrator

Orlando, FL · On-site

$50K - $91K/yr

The help desk specialist will be responsible for logging all calls in the ticketing system and ... CompTIA Security+ required * Must have a desire to learn and work within a team environment and ...

Hirekeyz Inc

Senior Help Desk Technician

Washington, DC · On-site

$22.75 - $30.50/hr

Senior Help Desk Technician Location:Washington, DC 20005 (Onsite) Type: Full-Time Overview We are ... CompTIA A+ certification * ITIL Foundation certification * Google IT Support Professional ...

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Modern Desktop Administrator Associate, or CompTIA A+. Security clearance: * Active TS/SCI ...

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... Modern Desktop Administrator Associate, or CompTIA A+. Security clearance: * Active TS/SCI ...

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Comptia Help Desk information

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How much do comptia help desk jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for comptia help desk in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What is the difference between Comptia Help Desk vs Network Support Specialist?

AspectComptia Help DeskNetwork Support Specialist
CertificationsCompTIA A+, Network+ (optional)CompTIA Network+, Cisco CCNA (preferred)
Work EnvironmentHelp desk, technical support centers, remote supportNetwork operations, troubleshooting, on-site support
Job FocusEnd-user support, troubleshooting hardware/software issuesNetwork infrastructure, connectivity, and security

Comptia Help Desk roles primarily focus on assisting end-users with hardware and software problems, often in a help desk or remote support setting. Network Support Specialists concentrate on maintaining and troubleshooting network infrastructure, requiring more specialized networking certifications. While both roles involve technical support, they differ in scope and environment, with Help Desk roles being more user-focused and Network Support roles centered on network systems.

What cities are hiring for Comptia Help Desk jobs?

Cities with the most Comptia Help Desk job openings:

What are popular job titles related to Comptia Help Desk jobs?

For Comptia Help Desk jobs, the most frequently searched job titles are:

Infographic showing various Comptia Help Desk job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Lead

Doral, FL

SOSi
See more jobs at SOSiexternal

Full-time

Re-posted 29 days ago

Job description

Company Description

Founded in 1989, SOSi is among the largest private, founder-owned technology and services integrators in the defense and government services industry. We deliver tailored solutions, tested leadership, and trusted results to enable national security missions worldwide.

Job Description

**This position is contingent upon contract award**

SOSi is seeking a Help Desk Lead to support mission requirements for a structured approach to further develop, integrate, and sustain a scalable, federated data ecosystem that enhances interoperability, governance, and mission-driven analytics for a DoD customer. The primary objective of the program is to bridge the operational gaps between DoD, IC, interagency, and non-traditional international partners to enable real-time information sharing, dynamic data integration, and mission-tailored analytical capabilities.

Essential Job Duties:

  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence  
Qualifications

Minimum Requirements

  • Active TS-SCI Clearance.
  • Bachelor's degree in Information Technology, Computer Science, or a related field, or
    • five (5) years of equivalent experience in IT service management.
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.

Preferred Qualifications

  • Desirable but not required certifications include ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.
Additional Information

Work Environment

  • Normal office conditions.

Working at SOSi

All interested individuals will receive consideration and will not be discriminated against for any reason.

Apply