Complex Store Manager Jobs in Pasadena, CA (NOW HIRING)

The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company's Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.

Driving Results

Responsible for motivating all Team Members to meet assigned sales and productivity goals

Responsible for increasing comparable sales and meeting sales plan goals

Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge

Collaborate with management team to develop in-store opportunities to increase sales

Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies

Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)

• Ensure store is properly merchandised by communicating inventory needs to the Allocation Team

Exceeding Customer's Expectations

Oversee and lead the team to ensure they are greeting every customer, creating connections, and build loyalty

Effectively handle customer issues; continuously improve overall customer satisfaction

Operational Excellence

Responsible for all inventory; meeting shrink targets and inventory accuracy

Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs

Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget

Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures

Maximize expenses and maintain budgets

Developing World Class Teams

Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business

Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance

Provide effective, open, and consistent communication on goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program

Foster an environment of teamwork

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

uBend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed

uStand or walk at least 8 (eight) hours in each day

uLift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift

uClimb a step stool or ladder

uCommunicate effectively in person and on the phone

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

uEffective business communication skills to connect effectively with customers and co-workers

uModels team values which support our core values and company culture

uExcellent leadership, organizational and time management skills

uPossess a self-starter attitude

uExhibit proficiency in computer programs used by WSS including but not limited to: Microsoft Office, Point of Sale systems, and Time Keeping systems

uAbility to understand financial reports

uAbility to analyze problems and provide practical solutions

uProven track record of delivering extreme customer service

uAbility to recognize strategic opportunities and carry out behaviors that lead to increased KPI's

uAbility to coach, challenge and develop team to grow professionally and achieve a common goal

uAbility to understand the reasoning behind business policies, practices, and procedures

uAbility to utilize critical thinking in complex situations while maintaining composure

uAvailable approximately 45 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed

Available to relocate within a 25-mile radius based upon the needs of the business

ABOUT WSS:

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family.Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker's banners under the WSS name.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.