PRO EXPERIENCE MANAGER
Wichita, KS · On-site
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for ... Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior ...
PRO EXPERIENCE MANAGER
Wichita, KS · On-site
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for ... Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior ...
Retail Supervisor - Full Time (Kansas City)
Kansas City, KS · On-site
$21 - $24/hr
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager ... Proven ability to exceed sales goals, demonstrated ability to reason through complex issues ...
Retail Supervisor - Full Time (Kansas City)
Kansas City, KS · On-site
$21 - $24/hr
Manage and communicate merchandise opportunities to Store and/or Assistant Store Manager ... Proven ability to exceed sales goals, demonstrated ability to reason through complex issues ...
PINK Manager-Oak Park
Overland Park, KS · On-site
$23.30 - $30.13/hr
... or more complex environments and leads the performance and direction of the business. Store ... Executing Daily Work Force Management actions to manage labor hours * Maintaining visual ...
PINK Manager-Oak Park
Overland Park, KS · On-site
$23.30 - $30.13/hr
... or more complex environments and leads the performance and direction of the business. Store ... Executing Daily Work Force Management actions to manage labor hours * Maintaining visual ...
Assistant Manager
$15 - $18/hr
... maintaining store appearance. * Ability to perform complex duties requiring discretion and ... Some level of management experience- prior assistant manager or shift lead level experience ...
Quick apply
Assistant Manager
$15 - $18/hr
... maintaining store appearance. * Ability to perform complex duties requiring discretion and ... Some level of management experience- prior assistant manager or shift lead level experience ...
District Manager in Training
Topeka, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Topeka, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Salina, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Salina, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Lawrence, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Lawrence, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
District Manager in Training
Wichita, KS · On-site
$64K - $74K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Wichita, KS · On-site
$64K - $74K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
District Manager in Training
Great Bend, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager in Training
Great Bend, KS · On-site
$60K - $67K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
District Manager
Dodge City, KS · On-site
$65K - $80K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
District Manager
Dodge City, KS · On-site
$65K - $80K/yr
Are you curious about solving complex business challenges for a leading convenience retailer? Do ... You can find us operating under the following store banners: Certified Oil, Cumberland Farms ...
New
Successful restaurant management or supervision experience preferred High school diploma (or ... This is complex and challenging work - but let's face it - it's also pizza! If you want a ...
Successful restaurant management or supervision experience preferred High school diploma (or ... This is complex and challenging work - but let's face it - it's also pizza! If you want a ...
(USA) Overnight Stocking Coach, Non-Complex, Management
Gardner, KS · On-site
$65K - $100K/yr
... levels of associates regarding store operations utilizing technology business ... managing and supporting customer service initiatives for example store of the community and ...
(USA) Overnight Stocking Coach, Non-Complex, Management
Gardner, KS · On-site
$65K - $100K/yr
... levels of associates regarding store operations utilizing technology business ... managing and supporting customer service initiatives for example store of the community and ...
Automotive Technician
Topeka, KS · On-site
$60K - $80K/yr
... complex automotive problems efficiently and accurately. * Perform routine maintenance services ... Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and ...
Automotive Technician
Topeka, KS · On-site
$60K - $80K/yr
... complex automotive problems efficiently and accurately. * Perform routine maintenance services ... Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and ...
... and troubleshoot complex automotive problems efficientlyand accurately. * Perform routine ... Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and ...
... and troubleshoot complex automotive problems efficientlyand accurately. * Perform routine ... Support the Store Manager in fostering a strong, inclusive, and cohesive team environment and ...
Complex Store Manager information
What is the difference between Complex Store Manager vs Store Supervisor?
| Aspect | Complex Store Manager | Store Supervisor |
|---|---|---|
| Credentials | Experience in retail management, sometimes certifications in retail or business | High school diploma or equivalent, on-the-job training |
| Work Environment | Oversees multiple store locations within a region or complex | Manages daily operations of a single store |
| Responsibilities | Strategic planning, staff management across stores, sales targets | Staff supervision, customer service, daily store operations |
The Complex Store Manager typically oversees multiple stores, requiring broader management skills and regional oversight, while the Store Supervisor focuses on daily operations within a single store. Both roles involve leadership and customer service, but the Complex Store Manager has a higher level of responsibility and scope.
What are the key skills and qualifications needed to thrive as a complex store manager, and why are they important?
To thrive as a Complex Store Manager, you need strong leadership, retail management experience, and a solid understanding of business operations, often supported by a bachelor's degree or equivalent experience. Familiarity with point-of-sale (POS) systems, inventory management software, and analytics tools is typically required. Outstanding communication, problem-solving abilities, and adaptability are vital soft skills for motivating large teams and handling diverse customer needs. These skills ensure effective store performance, customer satisfaction, and achievement of organizational goals in a dynamic retail environment.
What is a complex store manager?
A Complex Store Manager is responsible for overseeing the operations of multiple retail locations or a large, multi-department store. Their duties include managing staff, ensuring excellent customer service, optimizing sales and profitability, and implementing company policies across all units. They coordinate with department managers, handle budgeting and inventory, and ensure compliance with safety and operational standards. This role requires strong leadership, organizational, and communication skills to effectively manage complex retail environments.
What are some common challenges faced by complex store managers, and how can they be addressed?
Complex Store Managers often oversee multiple departments or a larger retail footprint, which brings unique challenges such as coordinating cross-departmental communication, managing a diverse team, and ensuring consistent customer service standards throughout the store. To address these challenges, effective delegation, regular staff meetings, and clear communication channels are essential. Leveraging technology for inventory and scheduling, as well as investing in continuous staff training, also helps maintain operational efficiency and customer satisfaction in a complex retail environment.
What are popular job titles related to Complex Store Manager jobs in Kansas? For Complex Store Manager jobs in Kansas, the most frequently searched job titles are:
What job categories do people searching Complex Store Manager jobs in Kansas look for? The top searched job categories for Complex Store Manager jobs in Kansas are:
What cities in Kansas are hiring for Complex Store Manager jobs? Cities in Kansas with the most Complex Store Manager job openings:
Home Depot rating
7.4
Based on 6,412 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
Key Responsibilities:
Direct Manager/Direct Reports:
Travel Requirements:
Physical Requirements:
Working Conditions:
Minimum Qualifications:
Preferred Qualifications:
Minimum Education:
Preferred Education:
Minimum Years of Work Experience:
Preferred Years of Work Experience:
Minimum Leadership Experience:
Preferred Leadership Experience:
Certifications:
Competencies:
Position Purpose:
Pro Experience Managers (Pro XM) are members of the store leadership team responsible for overseeing the execution of store standards, including customer service, department readiness, and operational processes. Working alongside the in-store Pro team, this role executes strategies to increase sales, loyalty, and Pro Xtra signups while ensuring a speedy, accurate customer experience. The Pro XM drives efficient Pro customer flow, enforces Pro standards, and ensures deliveries are on-time and complete. The Pro XM executes safe opening and closing processes and performs Manager on Duty (MOD) responsibilities strictly in accordance with established SOPs, escalating non-standard issues to the Store Manager or ASM. They coach and train associates on company policies, safety procedures, and customer service. When serving as the MOD, they implement business decisions by partnering with appropriate resources and following SOPs. They also collaborate with Store Leaders, Outside Sales, and Specialty Managers to provide input on Pro strategies. This position requires strict adherence to all timekeeping and break policies. The Pro XM upholds all company policies and champions a safe working environment by correcting hazards, ensuring associates complete safety training, and working safely to protect themselves, co-workers, and customers.
Key Responsibilities:
- 30% - Customer Service / Experience - Service Leadership: Service Leadership: Champion the GET culture by working alongside the team to model service standards and provide real-time coaching on customer interactions. Pro Experience: Actively manage the Pro area to minimize wait times, ensuring carts, signage, and equipment are always available for Pro customers. Inventory Execution: Walk the Top 10 Pro Classes daily to ensure on-shelf availability and job-lot quantities, partnering with ASMs to address gaps. Order Quality: Validate all Will Calls & Deliveries at the start of every shift to ensure accuracy, quality, and on-time completion. Resolution: Promptly resolve customer concerns to ensure satisfaction, escalating complex issues to senior leadership when necessary. Recognition: Drive morale by identifying and rewarding great service behaviors using Bravos and Homers.
- 30% - People - Talent Acquisition: Assist with recruitment and interviews to provide input to the Store Manager/ASM. Training Compliance: Ensure Pro Team Knowledge Depot (KD) training is current and drive engagement with hdPhone learning tools. Performance Management: Provide informal and formal performance-based coaching and provide performance observations to store management. Responsible for completing performance management documentation for review by the Assistant Store Manager. Coaching & Development: Provide real-time feedback and maintain active Development Blueprints to improve sales, service, and product knowledge. Employee Relations: Champion "Voice of the Associate" initiatives and actively resolve associate concerns consistent with company policy to maintain high engagement levels. Staffing & Coverage: Monitor Pro Department staffing to address immediate coverage and and manage attendance variances. Accountability: Enforce THD policies and hold associates accountable for operational standards and behavioral expectations
- 15% -Safety - Ensure strict adherence to hazmat procedures, SOPs, and Safety Matters guidelines. Immediately intervene to correct unsafe behaviors and recognize associates who demonstrate safe practices. Verify that all relevant safety checklists are completed on time and confirm that corrective actions are implemented. Model safe work practices and complete all assigned safety training. Guide associates on the proper use of Personal Protective Equipment (PPE) and safe lifting techniques. Enforce safe distances around Lift Equipment and ensure associates understand the correct policies. Maintain safe aisles and walking surfaces by keeping them clear of debris. Assist customers shopping in an unsafe manner to prevent injury. Immediately correct unsafe conditions and hazardous situations as they arise.
- 25%- Shared Manager on Duty - Opening & Closing Operations: Perform all Opening/Closing duties, including securing the building, in strict adherence to security SOPs. Team Alignment: Lead store kickoff meetings and walk each department to communicate tasks and ensure total store readiness. Operational Continuity: Conduct hand-off walks with the prior MOD and partner with the Store Manager/ASMs to validate daily priorities. Execution & Compliance: Verify timely completion of store checklists and equipment safety inspections, ensuring immediate corrective actions are implemented. Merchandising Strategy: Review upcoming events and ads to determine required actions and partner with supervisors to ensure execution.
Direct Manager/Direct Reports:
- This Position typically Reports to Specialty ASM or Pro ASM
- This position has 4 Direct Reports
Travel Requirements:
- No travel required
Physical Requirements:
- Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions:
- Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes, or odors
Minimum Qualifications:
- Must be 18 years of age or older
- Must be legally permitted to work in the United States
- Ability to work a flexible schedule, including nights, weekends, and overtime as needed.
- 1 year of relevant work experience, including management of people and retail operations.
Preferred Qualifications:
- At least 1 year prior merchandising and/or operational experience.
- At least 1 year leadership experience, preferably big box retail.
- Knowledge of the home improvement industry.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 2 + years of previous related work experience
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- 1+ year of previous leadership Experience
Preferred Leadership Experience:
- 1+ year of previous leadership Experience
Certifications:
- None
Competencies:
- Decision Quality
- Self-Development
- Situational Adaptability
- Customer Focus
- Manages Conflict
- Develops Talent
- Manages Conflict
What Home Depot employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Home Depot
Sourced by ZipRecruiter
The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US