Complex Operations Manager Jobs in Pompano Beach, FL

Who We Are…

With over 50 years of experience, and several CITY HOME and Ashley HomeStore showrooms and distribution centers throughout Florida, CITY HOME continues to be recognized as a top furniture company in South Florida and nationwide. By joining CITY HOME, you become part of a family-spirited organization that is focused on you! With planned local growth, plus growth in new markets over the next several years, the CITY HOME team is excited about the future. Join our fun, family-spirited team to build a long-lasting career at a company that will continue to challenge, develop, and appreciate its Associates. Click Here to watch our Company video!

Our Vision is to be the home store.

Our Purpose is to enrich people’s lives and make the world a better place.

Our Mission is to provide quality home furnishings, at excellent values, in an exciting and fun environment.

Our Values: Mutual Trust & Respect | Continuous Improvement | Entrepreneurial Spirit | Customer Focus | Teamwork | Giving Back

What this Role is...

As Content Studio Operations Manager, you drive operational excellence across our content production ecosystem—spanning traditional studio production and AI-enabled content generation. Content Studio Operations Manager will design, build, and optimize workflows and processes (including routing decisions between production lanes) that enable exceptional work delivery on a scale. You oversee all content logistics, champion cross-functional collaboration, and drive continuous improvement against key KPIs. Success requires developing a high-performing team, building an Agile-leader mentality, and forging vital partnerships with the Content Studio Art Director and AI Enablement lead. Your contributions ensure Creative department success at CITY HOME.

Position Title: Content Studio Operations Manager Reports To: Managing Director of Digital Commerce

Location: On-site/ Tamarac Corporate office

Department/Sub-Department: Creative / Core Creative

Salary: Starting at $70,000 (DOE)

What You'll Do...

As a Content Studio Operations Manager, your primary responsibilities will be to:

• Lead Content Operations & Routing – Manage resource allocation, scheduling, project intake, and pipeline oversight across all production methods, including photography, video, and AI-generated content. Choose the best production path based on speed, cost, quality, and scale. Use Agile and project management practices—such as sprint-based intake, backlog grooming, and kanban-style tracking—to keep content moving efficiently. Identify and resolve bottlenecks to keep projects on schedule.
• Optimize Workflows & KPIs – Streamline and monitor workflows across the content supply chain to drive measurable improvements in Cost-Per-Asset, Time-to-Publish, AI Adoption Rate, Quality, and Teamwork. Continuously identify opportunities to simplify processes, remove bottlenecks, and scale production efficiently.
• Foster Cross-Functional Alignment – Serve as the primary operational link between Content Operations and internal partners (eCommerce, Merchandising, Marketing), ensuring priorities, timelines, and resources are aligned across teams.
• Manage and Develop the Team – Direct daily operations, balance workloads, and guide professional growth (including AI tool training). Run Agile ceremonies—stand-ups, sprints, retros—to drive accountability and continuous improvement. Coach team members individually. Partner with the Art Director and AI Enablement lead to align staffing, priorities, and creative mentorship.
• Adheres to all assigned Standard Work and Role and Responsibilities for your role.

* Additional duties may be assigned as needed, beyond those listed in the responsibilities. Changing business conditions may trigger changes to job responsibilities (i.e., COVID-19).

What We're Looking For...

• Competencies and Job Specific Skills
  • Problem-solving and analytical thinking
  • Effective communication and cross-functional collaboration
  • Attention to detail in complex operations
  • Production and technology literacy
  • Agile project management and facilitation
  • People-centered continuous improvement leadership

What''s Required...

• Education & Work Experience:
  • Bachelor’s degree in Marketing, Communications, or Business Administration, or related field, can be substituted with equivalent relevant work experience.
  • Minimum of 5 years of experience in logistics management, preferably in photography, video, AI-generated, or hybrid workflows.
  • Demonstrated project-management/Agile leadership experience (e.g. running sprints, backlogs, or cross-functional delivery cycles) as part of that studio leadership background.

• Work Environment & Schedule:
  • Monday through Friday
  • Occasional nights, weekends, and holidays based on deadlines and business needs.
  • Up to 5% to new showroom openings and/or off-site events

• Physical Requirements:
  • Prolonged sitting, standing, and walking.

• Technology Requirements:
  • Knowledge of Microsoft Office Programs (i.e. SharePoint, Excel, Word, and Outlook, etc.)
  • Google Suite (i.e. Docs, Sheets, Slides, etc.)
  • Strong working knowledge of AI content generation, production automation, and digital asset management (DAM) platforms — sufficient to guide technology decisions, not necessarily hands-on execution
  • Experience with Agile project management tools (e.g. Jira, Asana, Monday.com)

• Certifications / Licenses
  • PMP, Certified ScrumMaster (CSM), or equivalent Agile/PM certification preferred
  • Valid Florida Driver License

What Benefits You’ll Receive…

• Competitive and Transparent Compensation
  • Visibility into all Associate-level pay ranges within your department
  • Opportunity for performance-based and profit sharing bonuses
• Associate Well-being
  • Workforce and Demand Planning for Leveled Workload
  • Paid Vacation & Sick Time
  • Paid Parental leave
  • Opportunity for Flexible Work Environment and Schedule (varies by department and role)
  • Community involvement and volunteer opportunities
• Health Benefits
  • Free virtual healthcare services (for Associates enrolled in our medical plans)
  • Medical options include Employer-funded HSA options
  • Vision to support your eye health and well-being
  • 100% Employer-paid Dental option available to all Associate
  • Employee Assistance Program (EAP)
  • Life & Disability Insurance 100% employer-sponsored options
  • Voluntary Insurance (Accident, Hospital, Critical Care, etc.)
• Retirement Benefits
  • 401(k) - once enrolled, Associates are 100% vested with discretionary Company Match
  • Roth 401K Option
  • Financial Wellness webinars
• Growth Opportunities
  • 90% Promote from Within
  • Access to various training for professional development
  • Individual Development Plan (IDP) (varies by department)
• Associate Purchase Discount Program
• And so much more….

Are Your Excited?…

Here are your next steps:

• Apply
• Submit your application and resume
• Application Review
• A CITY HOME Recruiter will carefully review your qualifications
• Virtual Interview
• Complete your short video interview with our AI Virtual Assistant
• Recruiter Review
• Your interview will be reviewed by a recruiter
• Recruiter Follow up
• A recruiter will contact you by phone to discuss next steps and answer any questions you may have
• Hiring Manager Interview
• Meet with the hiring manager for an in-person interview

CITY HOME, Inc. is an Equal Opportunity Employer. We recruit, hire, train, and promote individuals in all job titles without regard to age, race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, or status as a covered veteran or any other status protected by federal, state or local law. At CITY HOME, Inc. we are committed to a fair and equitable workplace where everyone is a respected and a valued member of the team.