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Complex General Manager Jobs in Rochester, NY (NOW HIRING)

Primma, LLC

Complex Claims Specialist

Rochester, NY · On-site

General Summary: A Complex Claims Specialist will possess experience in handling complex medical ... Manage significant client relationships for claims department, collaborate with underwriting on ...

Wilmorite Inc

FACILITY MANAGER

Rochester, NY · On-site

With the General Manager, analyze department budget requests to identify areas in which reductions ... Comprehend and interpret complex verbal and written documents. * Ability to calculate figures and ...

Carmax

Cross Functional Store Manager

Rochester, NY · On-site

$72K - $126K/yr

Analyze and present business results to the Location General Manager and other stakeholders. * Lead ... Strong problem-solving and collaboration skills to address complex challenges effectively.

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All JobsComplex General JobsComplex General Manager JobsComplex General Manager Jobs in Rochester, NY

Complex General Manager information

See Rochester, NY salary details

$29.6K

$64.2K

$108.5K

How much do complex general manager jobs pay per year?

As of Sep 1, 2026, the average yearly pay for complex general manager in Rochester, NY is $64,159.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,800.00 and $73,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a complex general manager?

To thrive as a Complex General Manager, you need strong leadership, financial acumen, and extensive experience in operations management, typically supported by a relevant bachelor's degree. Familiarity with property management systems (PMS), budgeting tools, and industry-specific software is essential. Outstanding interpersonal skills, strategic thinking, and the ability to manage multiple teams set successful candidates apart. These skills ensure effective oversight of complex operations, drive profitability, and foster a positive work environment across multiple properties or business units.

How does a complex general manager typically balance the needs of multiple properties while maintaining consistent operational standards?

A Complex General Manager oversees several properties within a portfolio, which can present the challenge of ensuring each location operates efficiently and upholds consistent quality standards. This usually involves implementing standardized procedures, regularly visiting each property, and maintaining frequent communication with individual property managers. The role requires strong organizational and delegation skills to address unique challenges at each site while aligning everyone toward shared business goals. Collaboration with department heads and cross-property teams is essential to foster best practices and create a unified guest experience across the complex.

What is the difference between Complex General Manager vs Hotel Director?

AspectComplex General ManagerHotel Director
CredentialsTypically requires a hospitality management degree and extensive experience in hotel operationsOften requires similar credentials, including hospitality degrees and leadership experience
Work EnvironmentOversees multiple hotel properties or a large resort complexManages a single hotel property or a specific hotel department
Employer & Industry UsageCommon in large hotel chains, resorts, and hospitality groupsUsed within hotel operations, especially in large or luxury hotels

The Complex General Manager oversees multiple properties or a large resort, focusing on overall operations and strategic management. In contrast, a Hotel Director manages a single hotel, concentrating on daily operations and guest satisfaction. While both roles require hospitality expertise, the scope and scale differ significantly.

What complex general manager makes the most money?

The highest-paid complex general managers typically work in large, high-revenue industries such as hospitality, retail, or real estate, often managing multiple properties or locations. Salaries can exceed $150,000 annually, with additional bonuses and profit-sharing opportunities based on performance and experience. Advanced certifications and extensive management experience can also contribute to higher compensation levels.

What are popular job titles related to Complex General Manager jobs in Rochester, NY?

For Complex General Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Complex General Manager jobs in Rochester, NY look for?

The top searched job categories for Complex General Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Complex General Manager jobs?

Cities near Rochester, NY with the most Complex General Manager job openings:

Complex General Manager jobs near you

Complex Claims Specialist

Primma, LLC

Rochester, NY • On-site

Full-time

Re-posted 11 days ago

Job description

**This role is onsite at our Roslyn, NY, Rochester, NY, or Hamilton, NJ office, with the option for a hybrid schedule after the training period. **

General Summary:  A Complex Claims Specialist will possess experience in handling complex medical liability claims, while demonstrating a strong client service focus. 

Essential Duties & Responsibilities:

  • Follow standard claims protocols for documentation, coverage verification, and file management
  • Maintain accurate and organized claims files, suggesting improvements as necessary.
  • Manage significant client relationships for claims department, collaborate with underwriting on marketing.
  • Investigate and document most significant exposures, setting appropriate indemnity and expense reserves
  • Develop resolutions strategy and lead negotiations and bring matters to a close    
  • Attend trials and mediations when necessary
  • Adhere to industry Best Practices for effective claim management
  • Mentor staff through formal and informal training and development; demonstrate extensive technical expertise to guide and support less experienced claims professionals
  • Ensure exceptional data integrity
  • Actively manage defense council and partner on litigation strategy
  • Proactive communication with insureds, other departments and claim leadership
  • Perform additional duties and responsibilities as assigned

Education & Qualifications:

  • Bachelor’s degree or JD required 
  • Six years’ claims handling experience required; medical professional liability strongly preferred    
  • NY adjusters license required within the first 6 - 12 months of employment
  • Strong analytical and problem-solving skills with attention to detail
  • Demonstrate solid and concise business writing proficiency
  • Exhibit strong oral communication skills to include presenting information clearly and effectively to diverse audiences
  • Ability to work independently as well as assume a mentorship role within a team. Act as a strong example and resource for less experienced colleagues
  • Strong ethical judgement and a commitment to maintaining confidentiality
  • Must be able to work on site
  • Travel required as needed; may include overnight travel 

The actual compensation for this position will be determined by experience and other factors permitted by law.

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