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Complex Director Jobs in Worcester, MA (NOW HIRING)

Waters Corporation

Director, Global Trade

Milford, MA · On-site

OverviewPosition Summary The Director, Global Trade Compliance & Trade Operations is a senior ... Translate complex regulatory environments into actionable business strategies that enable growth ...

Waters Corporation

Director, Global Trade

Milford, MA · On-site

Position Summary The Director, Global Trade Compliance & Trade Operations is a senior enterprise ... Translate complex regulatory environments into actionable business strategies that enable growth ...

IPG Photonics

Director Corporate Tax

Marlborough, MA · On-site

The Director of Tax serves as a key business partner to Finance, Legal, Treasury, and executive ... Partner with external advisors, auditors, and legal counsel on complex tax matters. Tax Compliance ...

Vangarden Cannabis

Human Resources Director

Rochdale, MA · On-site

$130K - $160K/yr

We're looking for an experienced Human Resources Director to lead all aspects of Human Resources ... Proven success leading employee investigations, resolving complex workplace issues, and partnering ...

Tevora

Account Director

Worcester, MA

$110K - $130K/yr

Ability to work with a consulting team to close complex security opportunities at the C-Level ... Direct selling expertise, 'hunter' mentality * Working knowledge of channel sales model * Formal ...

Tevora

Account Director

Worcester, MA · Remote

Ability to work with a consulting team to close complex security opportunities at the C-Level ... Direct selling expertise, 'hunter' mentality * Working knowledge of channel sales model * Formal ...

Tevora

Account Director

Worcester, MA · On-site

$110K - $130K/yr

Ability to work with a consulting team to close complex security opportunities at the C-Level ... Direct selling expertise, 'hunter' mentality * Working knowledge of channel sales model * Formal ...

Waters Corporation

Director, Global Trade

Milford, MA · On-site

Overview Position Summary The Director, Global Trade Compliance & Trade Operations is a senior ... Translate complex regulatory environments into actionable business strategies that enable growth ...

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Showing results 41-60

All JobsComplex JobsComplex Director JobsComplex Director Jobs in Worcester, MA

Complex Director information

See Worcester, MA salary details

$24.1K

$98.1K

$164.8K

How much do complex director jobs pay per year?

As of Sep 2, 2026, the average yearly pay for complex director in Worcester, MA is $98,052.00, according to ZipRecruiter salary data. Most workers in this role earn between $76,756.00 and $124,857.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Complex Director?

To thrive as a Complex Director, you need strong leadership abilities, multi-property management experience, and a background in hospitality or property management, often supported by a bachelor’s degree in hospitality or business. Familiarity with property management systems (PMS), financial reporting tools, and revenue management software is typically required. Outstanding interpersonal skills, strategic thinking, and the ability to motivate teams set top candidates apart. These competencies are crucial to ensure operational excellence, maximize profitability, and deliver exceptional guest experiences across multiple properties.

How does a Complex Director typically balance overseeing multiple properties and ensuring consistent operational standards across sites?

A Complex Director is responsible for managing several properties within a portfolio, which requires strong organizational and leadership skills. To maintain consistency, they often establish standardized operating procedures, conduct regular site visits, and hold frequent meetings with property managers. Effective communication and delegation are key, as the director must coordinate with various department heads to align goals and address challenges promptly. This role demands adaptability, as each property may have unique needs, and success depends on fostering collaboration across teams while upholding overall brand and service standards.

What is the difference between Complex Director vs Project Manager?

AspectComplex DirectorProject Manager
CredentialsOften requires advanced degrees in management or industry-specific certificationsTypically holds a bachelor's degree; PMP certification common
Work EnvironmentOversees multiple projects or operations within a complex facility or organizationManages individual projects from initiation to completion
Industry UsageUsed in industries like healthcare, hospitality, or large-scale facilitiesCommon across various industries including construction, IT, and engineering

The Complex Director focuses on overseeing multiple interconnected projects or operations within a large organization, requiring strategic management skills. In contrast, a Project Manager handles specific projects, ensuring they meet goals, deadlines, and budgets. While both roles require strong leadership and organizational skills, the Complex Director's role is broader, often involving higher-level decision-making and coordination across departments.

What is a complex director?

A complex director is a managerial role responsible for overseeing multiple facilities or departments within a large organization, often in industries like hospitality, healthcare, or real estate. The position requires strong leadership, organizational skills, and the ability to coordinate operations across different units, typically involving strategic planning and staff management.

What job categories do people searching Complex Director jobs in Worcester, MA look for?

The top searched job categories for Complex Director jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Complex Director jobs?

Cities near Worcester, MA with the most Complex Director job openings:

Complex Director jobs near you
Infographic showing various Complex Director job openings in Worcester, MA as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $98,052 per year, or $47.1 per hour.

Executive Director Infrastructure Services

University of Massachusetts Medical School

Worcester, MA • On-site

$185K - $195K/yr

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

General Summary

The Executive Director of Infrastructure Services is a senior IT leader reporting to the head of IT Operations and responsible for enterprise leadership of teams and managers delivering core infrastructure services that support research, academic, healthcare consulting, administrative, and financial operations. This role sets the strategic direction, governance, and performance expectations for infrastructure services across the institution, ensuring they are reliable, secure, scalable, and aligned with institutional priorities.

Operating at an enterprise level, the Executive Director establishes standards for service delivery, availability, security, compliance, and operational maturity across on-premises and cloud environments. Success in this role is reflected in strong service outcomes, organizational consistency, leadership development, and continuous operational improvement.

The role places strong emphasis on people leadership, service excellence, risk and lifecycle management, and the practical adoption of emerging technologies. The Executive Director also partners across engineering and operations functions beyond their direct span of control to drive alignment, shared operating models, and cohesive delivery across the broader technology organization.


Responsibilities

  • Define and execute a multi-year infrastructure strategy aligned with institutional priorities, risk tolerance, and long-term sustainability.
  • Establish and maintain accountability for infrastructure service availability, performance, resilience, and customer experience across the institution.
  • Build and sustain a high-performing infrastructure leadership team through coaching, workforce planning, and intentional skill development.
  • Partner closely with IT executive leadership to translate institutional strategy into executable infrastructure priorities, absorbing cross-domain operational oversight and escalation.
  • Establish and enforce enterprise service standards, SLAs, KPIs, and operating models, driving continuous service optimization and maturity.
  • Provide governance oversight for incident management, escalation, problem management, and continuous improvement practices.
  • Develop and sustain clear leadership pathways, succession plans, and advancement opportunities for infrastructure leaders, ensuring the organization continues to scale talent alongside technology.
  • Act as a trusted business partner, collaborating across IT and institutional leadership to align infrastructure services with research, academic, consulting, and administrative needs.
  • Ensure infrastructure services operate in compliance with security best practices, regulatory requirements, audits, and institutional policies.
  • Provide leadership oversight for business continuity and disaster recovery strategy, testing, and readiness.
  • Evaluate emerging and evolving technologies, ensuring adoption decisions consider security, compliance, operational readiness, and long-term value.
  • Demonstrated ability to lead through influence, partnership, and shared accountability in matrixed organizations.

Qualifications

  • Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
  • 10+ years of progressive leadership experience in enterprise infrastructure or platform services.
  • Proven experience managing managers and senior technical leaders responsible for mission-critical capabilities.
  • Demonstrated success establishing strategy, standards, governance, and operational discipline at enterprise scale.
  • Experience with compliance, risk management, lifecycle planning, and service delivery in complex or regulated environments.
  • Strong financial, vendor, and resource management experience.
  • Excellent communication, influence, and stakeholder-management skills.
  • Budget and financial management expertise

Preferred Qualifications:

  • Experience in higher education, research-intensive institutions, healthcare, or similarly complex organizations.
  • Demonstrated success improving service maturity, reliability, and organizational capability.
  • Experience evaluating and adopting automation and AI/GenAI capabilities to enhance infrastructure operations.

Technology & Platform Services

Accountability for the health, lifecycle, integration, and maturity of the following infrastructure services delivered across domain leaders and teams.

  • Operating system platforms: Windows and Linux (server and virtual endpoint)
  • Virtualization platforms: Server virtualization and Virtual Desktop Infrastructure
  • Cloud Operations: Microsoft Azure, hybrid cloud environments, productivity platforms etc.
  • Backup and Continuity platforms and services: including lifecycle and capacity planning
  • Enterprise storage platforms and operational management
  • Networking services - Network routing, topology, connectivity, and performance
  • Firewall management - infrastructure security operations in partnership with cybersecurity teams
  • Telecommunications services: Cloud and on-premise based telephony and collaboration platforms
  • Datacenter and colocation services – Datacenter management and operations

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