Complex Case Manager Jobs in Eugene, OR (NOW HIRING)

The Nel Permanent Supportive Housing Case Manager

Schedule: Sunday - Wednesday | 8:00 a.m. to 6:30 p.m. (30-minute lunch break)

Are you passionate about helping individuals overcome barriers and maintain stable housing? Do you thrive in a role that combines advocacy, relationship-building, crisis response, and problem-solving?

Laurel Hill Center is seeking a Supportive Housing Services (SHS) Case Manager to support residents living at The Nel, a Permanent Supportive Housing community. In this role, you'll work alongside participants, property management, healthcare providers, and community partners to help individuals with disabilities achieve long-term housing stability and greater independence.

This is a rewarding opportunity to make a direct impact in the lives of people who have experienced significant challenges while working within a supportive, mission-driven team.

What You'll Do

As an SHS Case Manager, you will provide individualized support to residents as they navigate the opportunities and challenges of independent living. Your work will include:

• Building trusting relationships through proactive outreach and engagement
• Supporting residents in maintaining permanent housing and avoiding eviction
• Serving as a liaison between tenants, property management, treatment providers, and community partners
• Developing and updating individualized housing stability plans and other service plans
• Coaching residents in daily living skills, including medication management, budgeting, financial literacy, and self-sufficiency
• Responding to crises and helping participants navigate difficult situations before they escalate
• Connecting residents with community resources, benefits, healthcare, employment supports, and other services
• Providing transportation and community-based support as needed
• Maintaining accurate and timely documentation in an electronic health record system
• Collaborating closely with internal staff and external service providers to support participant success

What Makes Someone Successful in This Role?

The ideal candidate enjoys building relationships, finding creative solutions, and supporting individuals through both successes and setbacks. They are compassionate, organized, and comfortable balancing direct service with documentation and coordination responsibilities.

Successful candidates will demonstrate:

• Strong communication and relationship-building skills
• Experience working with individuals experiencing mental health challenges, substance use issues, homelessness, or other complex barriers
• A commitment to person-centered, trauma-informed, and culturally responsive services
• The ability to remain calm and effective during crises
• Strong time management and organizational skills
• Comfort working independently while also collaborating as part of a multidisciplinary team
• Knowledge of community resources and service systems
• Proficiency with computers, mobile technology, and electronic documentation systems

Why This Work Matters

Permanent supportive housing changes lives. Every day, you'll help individuals maintain safe housing, develop independent living skills, strengthen community connections, and move toward their personal goals. Your advocacy, encouragement, and expertise can make the difference between housing instability and long-term success.

Additional Requirements

• Ability to maintain confidentiality and comply with HIPAA requirements
• Valid driver's license and ability to provide transportation as needed
• Ability to perform the physical requirements of the position, including local travel, lifting up to 25 pounds, extended computer use, and a combination of sitting, standing, bending, reaching, and walking

Join a Team Dedicated to Housing Stability and Recovery

If you're looking for meaningful work where you can see the impact of your efforts every day, we'd love to hear from you. Apply today and help individuals build stability, independence, and hope through permanent supportive housing.

Minimum Requirements:

Education and experience – must have at least one of the following:

• Lived experience of homelessness, mental health, and/or substance use plus a combination of 2 years of related employment, education, or volunteer work
• BA/BS degree in mental health, social services, or related field, or equivalent, plus one year of experience relating to or assisting individuals with mental illness, housing instability, and/or substance use concerns; OR
• Eligible to be certified as a Qualified Mental Health Associate through Mental Health and Addiction Certification Board of Oregon or meet the criteria to be eligible for certification after one year; OR
• Valid Oregon Driver License in accordance with Laurel Hill Center vehicle use policy and procedures
• Documentation of successful completion of a background and fingerprint check as specified by Oregon law, as well as a urinalysis drug screen (Although recreational marijuana is legal in Oregon, our policy—aligned with both federal and state regulations—requires all applicants to test negative for THC prior to employment)