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Complete Call Solutions Jobs in Iowa (NOW HIRING)

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Contact customer for initial follow-up support and manage the Call Report/Service Order process for ... Make business decisions on best practices to complete work with financial implications and timing ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Contact customer for initial follow-up support and manage the Call Report/Service Order process for ... Make business decisions on best practices to complete work with financial implications and timing ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Contact customer for initial follow-up support and manage the Call Report/Service Order process for ... Make business decisions on best practices to complete work with financial implications and timing ...

Musco Sports Lighting

Warranty Representative

Oskaloosa, IA · On-site

$14.50 - $18.75/hr

Contact customer for initial follow-up support and manage the Call Report/Service Order process for ... Make business decisions on best practices to complete work with financial implications and timing ...

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All JobsComplete Call Solutions JobsComplete Call Solutions Jobs in Iowa

Complete Call Solutions information

See Iowa salary details

$11

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How much do complete call solutions jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for complete call solutions in Iowa is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.18 per hour, depending on experience, location, and employer.

What is Complete Call Solutions?

Complete Call Solutions is a company that provides outsourced contact center and customer support services for businesses. They offer solutions such as inbound and outbound call handling, customer service, technical support, and virtual assistance. The company works with clients across various industries to help manage customer communications, improve customer satisfaction, and streamline business operations. Their services are designed to be scalable and customizable to meet the unique needs of each client.

What are the key skills and qualifications needed to thrive as a call center representative at Complete Call Solutions?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is important. Patience, resilience, and a positive attitude help you handle high call volumes and diverse customer issues effectively. These skills are crucial for delivering high-quality customer service, resolving issues efficiently, and maintaining customer satisfaction in a fast-paced environment.

What can I expect from the team structure and collaboration style at Complete Call Solutions?

At Complete Call Solutions, you'll typically work within a close-knit team environment focused on delivering high-quality customer service. Collaboration is key, with frequent communication between agents, supervisors, and support staff to ensure customer issues are resolved efficiently. You may participate in regular team meetings and training sessions to stay updated on best practices and company policies. This collaborative atmosphere fosters both peer learning and support, helping new hires quickly adapt and succeed.

What is the difference between Complete Call Solutions vs Customer Service Representative?

AspectComplete Call SolutionsCustomer Service Representative
CredentialsTypically requires call center or customer service trainingOften requires similar training or certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telecommunication, tech supportRetail, banking, telecom, and service industries
Job FocusHandling inbound/outbound calls, support, and salesAssisting customers, resolving issues, providing info

Complete Call Solutions and Customer Service Representatives both focus on customer support via calls. While they share similar credentials and work environments, Complete Call Solutions often refers to a broader service provider role, whereas Customer Service Representatives are individual employees handling customer interactions. The distinction mainly lies in the scope of services offered by the employer versus the role of the employee.

What are the most commonly searched types of Complete Call Solutions jobs in Iowa?

The most popular types of Complete Call Solutions jobs in Iowa are:

What are popular job titles related to Complete Call Solutions jobs in Iowa?

For Complete Call Solutions jobs in Iowa, the most frequently searched job titles are:

What job categories do people searching Complete Call Solutions jobs in Iowa look for?

The top searched job categories for Complete Call Solutions jobs in Iowa are:

Complete Call Solutions jobs near you
Infographic showing various Complete Call Solutions job openings in Iowa as of August 2026, with employment types broken down into 2% As Needed, 74% Full Time, 21% Part Time, 2% Contract, and 1% Nights. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,905 per year, or $17.3 per hour.

Warranty Representative

Musco Sports Lighting

Oskaloosa, IA • On-site

$14.50 - $18.75/hr

Full-time

Posted 5 days ago

Job description

Warranty Representative

The Musco Warranty department has an opening for a Warranty Representative at our Oskaloosa office. This position will monitor Musco alarm reports from the field and follow the warranty issue through the service order system, to determine best method of delivering service to rectify the situation and meet customer's expectations, by utilizing the best economical serviceability means. If your experience aligns with the qualifications outlined below, we look forward to hearing from you!

Hear why we are #TeamMusco

Essential Criteria:

  • Minimum Associates Degree in a technical or business related field, or 3+ years experience in related field.
  • Electrical/Controls knowledge a plus.
  • Ability to prioritize issues/projects; strong organizational skills with attention to detail; multi-task.
  • Strong oral and written communication skills, including good phone skills.
  • Experience working and negotiating with contractors.
  • First-rate Customer Service skills, Team, and Goal oriented.
  • Enjoys working in a fast paced, ever-changing environment.
  • Effective analysis and problem-solving skills.
  • Proficiency with Microsoft Word and Excel and familiarity with internet and app programs.
  • Ability to research and report findings.
  • Bilingual-Spanish strongly preferred

Roles and Responsibilities:

  • Review and interpret information related to fixtures provided by field systems daily and relay information to customers within the next business day pertaining to their system status.
  • Contact customer for initial follow-up support and manage the Call Report/Service Order process for fulfilling the Musco warranty expectation for the customer.
  • Prioritize warranty service orders in your assigned region, and determine service needs to hire Musco technician or hire local service contractor to complete the work.
  • Build relationships and databases of local contractors for service work.
  • Maintain contact with customers and contractors related to timing and warranty work completion, with use of different communication methods and apps.
  • Analyze and report potential issue trends (repeated issues) with product or internal systems to management in warranty, sales, engineering, production, product development, quality for further review.
  • Make business decisions on best practices to complete work with financial implications and timing involved.
  • Other duties as assigned.

Other special requirements:

  • Some travel required for training purposes and building contractor base.

Who is Musco:

Musco, a privately held company since 1976, is the global leader in sports and large-area lighting solutions, with projects in 135 countries. Headquartered in Oskaloosa, Iowa, Musco employs more than 1,800 team members worldwide.

Team Culture and Partnerships:

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time.

As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide. If giving back resonates with you, learn more about our partnerships.

At Musco, we make it happen and want you to be a part of it.

Stay connected with us!

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