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Complete Call Solutions Jobs in Iowa (NOW HIRING)

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... cloud technology solutions across a wide range of industries, including healthcare, retail ... To be considered for this role, you must complete a full application on our company careers page ...

MCI Careers

Remote Call Center Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... cloud technology solutions across a wide range of industries, including healthcare, retail ... To be considered for this role, you must complete a full application on our company careers page ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... cloud technology solutions across a wide range of industries, including healthcare, retail ... To be considered for this role, you must complete a full application on our company careers page ...

MCI Careers

Remote Call CenterSales Representative

Iowa, IA · Remote

$14.50 - $18.75/hr

... cloud technology solutions across a wide range of industries, including healthcare, retail ... To be considered for this role, you must complete a full application on our company careers page ...

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All JobsComplete Call Solutions JobsComplete Call Solutions Jobs in Iowa

Complete Call Solutions information

See Iowa salary details

$11

$17

$22

How much do complete call solutions jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for complete call solutions in Iowa is $17.26, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.18 per hour, depending on experience, location, and employer.

What can I expect from the team structure and collaboration style at Complete Call Solutions?

At Complete Call Solutions, you'll typically work within a close-knit team environment focused on delivering high-quality customer service. Collaboration is key, with frequent communication between agents, supervisors, and support staff to ensure customer issues are resolved efficiently. You may participate in regular team meetings and training sessions to stay updated on best practices and company policies. This collaborative atmosphere fosters both peer learning and support, helping new hires quickly adapt and succeed.

What are the key skills and qualifications needed to thrive as a Call Center Representative at Complete Call Solutions, and why are they important?

To thrive as a Call Center Representative, you need excellent verbal communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is important. Patience, resilience, and a positive attitude help you handle high call volumes and diverse customer issues effectively. These skills are crucial for delivering high-quality customer service, resolving issues efficiently, and maintaining customer satisfaction in a fast-paced environment.

What is the difference between Complete Call Solutions vs Customer Service Representative?

AspectComplete Call SolutionsCustomer Service Representative
CredentialsTypically requires call center or customer service trainingOften requires similar training or certifications
Work EnvironmentCall centers, remote or on-siteCall centers, retail, or office settings
Industry UsageCustomer support, telecommunication, tech supportRetail, banking, telecom, and service industries
Job FocusHandling inbound/outbound calls, support, and salesAssisting customers, resolving issues, providing info

Complete Call Solutions and Customer Service Representatives both focus on customer support via calls. While they share similar credentials and work environments, Complete Call Solutions often refers to a broader service provider role, whereas Customer Service Representatives are individual employees handling customer interactions. The distinction mainly lies in the scope of services offered by the employer versus the role of the employee.

What is Complete Call Solutions?

Complete Call Solutions is a company that provides outsourced contact center and customer support services for businesses. They offer solutions such as inbound and outbound call handling, customer service, technical support, and virtual assistance. The company works with clients across various industries to help manage customer communications, improve customer satisfaction, and streamline business operations. Their services are designed to be scalable and customizable to meet the unique needs of each client.
What are the most commonly searched types of Complete Call Solutions jobs in Iowa? The most popular types of Complete Call Solutions jobs in Iowa are:
What are popular job titles related to Complete Call Solutions jobs in Iowa? For Complete Call Solutions jobs in Iowa, the most frequently searched job titles are:
What job categories do people searching Complete Call Solutions jobs in Iowa look for? The top searched job categories for Complete Call Solutions jobs in Iowa are:
Complete Call Solutions jobs near you
Infographic showing various Complete Call Solutions job openings in Iowa as of July 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 78% Full Time, 15% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,905 per year, or $17.3 per hour.
Full-Time Call Center Representative (Urgently Hiring)

Full-Time Call Center Representative (Urgently Hiring)

MCI Careers

Marengo, IA

$15 - $18.75/hr

Full-time

Posted 7 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

Are you a strong communicator who enjoys helping people and solving problems? We're looking for a motivated Full-Time Call Center Representative to provide outstanding customer support. Whether you're answering questions, resolving concerns, or guiding customers to the right solutions, you'll play an important role in creating a positive customer experience.

If you're dependable, customer-focused, and enjoy working in a fast-paced environment, we'd love to hear from you!

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:
  • Answer inbound and/or make outbound customer calls professionally and courteously.
  • Assist customers with questions, account inquiries, and general support.
  • Resolve customer concerns while maintaining a positive experience.
  • Accurately document customer interactions in company systems.
  • Meet productivity, quality, and attendance expectations.
  • Follow company policies and established call procedures.
  • Maintain confidentiality of customer information.
  • Collaborate with team members and supervisors to improve customer satisfaction.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years or older.
  • High school diploma or GED required.
  • Fluent in English.
  • Strong verbal and written communication skills.
  • Excellent problem-solving and active listening abilities.
  • Ability to multitask and work in a fast-paced environment.

Nice to Have

  • Previous customer service experience is an advantage but not required.
  • Previous outbound sales experience.
  • Call center sales experience.
  • Experience meeting sales quotas.
  • CRM software experience.
  • Upselling or cross-selling experience.
  • Bilingual or multilingual skills.
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About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

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