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Complaints Officer Jobs (NOW HIRING)

Waterbury Hospital

Security Officer

Waterbury, CT · On-site

$16.25 - $19.50/hr

The Security Officer will be responsible for responding to incidents, complaints, and alarms, completing necessary written reports, greeting and assisting employees, visitors, and patients, and ...

City of Kodiak, AK

Police Officer

Kodiak, AK · On-site

$2.6K/wk

The Police Officer contributes to Department operations by performing a full range of law ... complaints, and related incidents; conduct welfare checks; investigates complaints and takes ...

Andover Kansas

Police Officer

Andover, KS · On-site

$50K/yr

The Police Officer shall be in a uniformed position and shall perform the duties of a Patrol ... Investigating complaints and/or criminal offenses, following up on pending reports and cases, as ...

City of Andover Kansas

Police Officer

Andover, KS · On-site

$50K/yr

The Police Officer shall be in a uniformed position and shall perform the duties of a Patrol ... Investigating complaints and/or criminal offenses, following up on pending reports and cases, as ...

City of Kodiak

Police Officer

Kodiak, AK · On-site

$33.64/hr

The Police Officer contributes to Department operations by performing a full range of law ... complaints, and related incidents; conduct welfare checks; investigates complaints and takes ...

City of Clearlake, CA

Police Officer

Clearlake, CA · On-site

$5.7K - $7.3K/mo

Respond to general public service calls and complaints including domestic disturbances, civil ... May serve as Field Training Officer as assigned; train new officers on departmental policies ...

City of Clearlake

Police Officer

Clearlake, CA

$5.7K - $7.3K/mo

Investigate crimes; gather and preserve evidence; interview victims, complaints and witness ... May serve as Field Training Officer as assigned; train new officers on departmental policies ...

City of Lemoore

Reserve Police Officer

Lemoore, CA

$31.15/hr

Additionally, Reserve Police Officer Level III may transport prisoners without immediate ... calls, and complaints including those involving crime victims, traffic hazards, automobile ...

Provo City

Reserve Police Officer

Provo, UT · On-site

$35 - $40/hr

Position Title: Reserve Police Officer Job Posting Closing Date: ***OPEN FILE RECRUITMENT ... Mediate civil complaints. * Gather intelligence. * Serve warrants and subpoenas. * Educate the ...

City of Homer Alaska

Police Officer

Homer, AK · On-site

$38.67 - $43.31/hr

The City of Homer is accepting applications for a Full-Time Police Officer I/ II/ or III. ... complaints often involving substance abuse, domestic disputes, fires, automobile accidents, and ...

Provo

Reserve Police Officer

Provo, UT · On-site

$40/hr

Position Title: Reserve Police Officer Job Posting Closing Date: ***OPEN FILE RECRUITMENT ... Mediate civil complaints. * Gather intelligence. * Serve warrants and subpoenas. * Educate the ...

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Complaints Officer information

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How much do complaints officer jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for complaints officer in the United States is $30.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $35.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a complaints officer?

To thrive as a Complaints Officer, you need strong problem-solving abilities, attention to detail, and a background in customer service or conflict resolution, often supported by relevant qualifications in business or communications. Familiarity with case management systems, CRM software, and sometimes regulatory compliance tools is typically required. Active listening, patience, and effective communication are crucial soft skills for building rapport and diffusing challenging situations. These skills ensure fair, consistent, and timely resolution of complaints, protecting both organizational reputation and customer satisfaction.

What is a complaints officer?

A complaints officer is a professional responsible for managing and resolving customer or client complaints within an organization. They review complaints, communicate with involved parties, and ensure issues are addressed according to company policies, often requiring strong communication and problem-solving skills.

What does a complaints officer do?

A Complaints Officer is responsible for managing and resolving customer or client complaints within an organization. Their duties include investigating issues, communicating with complainants, ensuring complaints are handled fairly, and implementing improvements based on feedback. They often work closely with other departments to address underlying problems and ensure compliance with company policies and relevant regulations. By maintaining clear records and reporting trends, Complaints Officers help organizations improve their services and maintain customer trust.

What is the difference between Complaints Officer vs Customer Service Representative?

AspectComplaints OfficerCustomer Service Representative
Required CredentialsRelevant certifications in conflict resolution or customer serviceBasic customer service training, sometimes certifications
Work EnvironmentOffice settings, often in regulated industries like finance or healthcareCall centers, retail, or online support platforms
Employer & Industry UsageUsed in industries with strict complaint handling protocolsCommon across retail, telecom, hospitality sectors
Search & Comparison IntentFocus on complaint resolution rolesCustomer interaction and support roles

While both roles involve customer interaction, a Complaints Officer specializes in managing and resolving formal complaints, often requiring specific conflict resolution skills and certifications. Customer Service Representatives handle general inquiries and support, with a broader focus on customer satisfaction. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

How does a complaints officer typically collaborate with other departments to resolve customer issues?

A Complaints Officer regularly works with departments such as customer service, legal, compliance, and operations to thoroughly investigate and resolve customer complaints. This collaboration often involves gathering information, clarifying procedures, and ensuring that all relevant policies are followed during the resolution process. Effective communication and a proactive approach are essential, as Complaints Officers act as a bridge between the customer and internal teams to deliver fair outcomes and prevent repeat issues. Working closely with various teams also provides valuable insights into potential areas for process improvement.
More about Complaints Officer jobs
What states have the most Complaints Officer jobs? States with the most job openings for Complaints Officer jobs include:
What job categories do people searching Complaints Officer jobs look for? The top searched job categories for Complaints Officer jobs are:
Complaints Officer jobs near you
Infographic showing various Complaints Officer job openings in the United States as of August 2026, with employment types broken down into 96% Full Time, and 4% Part Time. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $62,947 per year, or $30.3 per hour.

Security Officer

Crowne Plaza North Augusta

North Augusta, SC • On-site

$15 - $17.75/hr

Other

Posted 19 days ago

Job description

Description

At Crowne Plaza North Augusta, we are committed to delivering an exceptional guest experience through outstanding service, safety, and hospitality. As a Security Officer, you play a vital role in protecting our guests, associates, visitors, and property while fostering a welcoming and secure environment for everyone on site.


This position is ideal for a professional who is observant, dependable, and service-oriented, with the ability to remain calm under pressure and respond effectively to a variety of situations. The Security Officer will proactively patrol the hotel, monitor safety and security systems, respond to guest and associate concerns, investigate incidents, and ensure compliance with hotel policies and procedures. Working closely with all departments, this role is instrumental in maintaining a safe, secure, and positive environment that reflects the high standards of Crowne Plaza North Augusta and StepStone Hospitality.


If you are committed to professionalism, integrity, and delivering exceptional service while helping create a safe and welcoming experience for every guest, we encourage you to apply.

Requirements

  • Patrol lobby, corridors, and common areas.
  • Confer with management, interview guests, associates, and others to detect infringements, disturbances, complaints, theft, vandalism, etc.
  • Patrol public areas to detect fires, unsafe conditions, and damaged or inoperative safety equipment.
  • Warn or eject troublemakers and caution careless persons.
  • Obtain assistance for accident victims and file accident reports.
  • Notify staff of presence of persons with questionable reputations.
  • Assist management and enforcement officers in emergency situations.
  • Enter and check rooms of guests suspected of nonpayment of bill to confirm suspicions and remove remaining personal property.
  • Establish and supervise operational procedures for activities such as fire prevention and fighting, traffic control, guarding and patrolling physical property, orienting and monitoring personnel involved with classified information, and investigation of accidents and criminal acts.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner. 

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