About the role The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to ...
About the role The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to ...
About the role The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to ...
About the role The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to ...
Police Officer
Westerville, OH · On-site
$56K/yr
Officers will investigate criminal violations, judicial violations, traffic crashes, and citizen complaints. Officers will protect crime scenes and preserve evidence. Patrol: Officers will patrol on ...
Police Officer
Westerville, OH · On-site
$56K/yr
Officers will investigate criminal violations, judicial violations, traffic crashes, and citizen complaints. Officers will protect crime scenes and preserve evidence. Patrol: Officers will patrol on ...
Supervising Social Worker
Oneonta, NY · On-site
$79K - $97K/yr
May include the responsibility as privacy officer and/or complaints officer, member of quality assurance and/or incident review. * Performs other related duties as required. FULL PERFORMANCE ...
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Supervising Social Worker
Oneonta, NY · On-site
$79K - $97K/yr
May include the responsibility as privacy officer and/or complaints officer, member of quality assurance and/or incident review. * Performs other related duties as required. FULL PERFORMANCE ...
Acts as Local Pharmaceutical Complaint Officer (LPCO). * Responsibilities include but not limited to: Ensuring that all complaints received at the local level are entered into the company's complaint ...
Acts as Local Pharmaceutical Complaint Officer (LPCO). * Responsibilities include but not limited to: Ensuring that all complaints received at the local level are entered into the company's complaint ...
Police Complaints Board
Washington, DC · On-site
... of police officers. Commission membership: The Board shall be composed of 9 members, which shall include one member from each Ward and one at-large member. Qualifications: Individuals must be ...
Police Complaints Board
Washington, DC · On-site
... of police officers. Commission membership: The Board shall be composed of 9 members, which shall include one member from each Ward and one at-large member. Qualifications: Individuals must be ...
Police Officer ***Hiring Bonus of up to $20K for Lateral Hire***
Kenai, AK · On-site
$40.09 - $53.63/hr
The position includes daily contact with the public and outside agencies, frequently requiring tactful resolution of controversial situations and citizen complaints. Officers are routinely exposed to ...
Police Officer ***Hiring Bonus of up to $20K for Lateral Hire***
Kenai, AK · On-site
$40.09 - $53.63/hr
The position includes daily contact with the public and outside agencies, frequently requiring tactful resolution of controversial situations and citizen complaints. Officers are routinely exposed to ...
The position includes daily contact with the public and outside agencies, frequently requiring tactful resolution of controversial situations and citizen complaints. Officers are routinely exposed to ...
The position includes daily contact with the public and outside agencies, frequently requiring tactful resolution of controversial situations and citizen complaints. Officers are routinely exposed to ...
Enforcement Officer
Aiken, SC · On-site
$45K - $52K/yr
Animal Enforcement - The officer enforces and handles animal complaints to include but not limited to; injured and stray animals, well-being checks, abuse/neglect, owner surrenders, dog bite/attack ...
Enforcement Officer
Aiken, SC · On-site
$45K - $52K/yr
Animal Enforcement - The officer enforces and handles animal complaints to include but not limited to; injured and stray animals, well-being checks, abuse/neglect, owner surrenders, dog bite/attack ...
Enforcement Officer
$45K - $52K/yr
Animal Enforcement - The officer enforces and handles animal complaints to include but not limited to; injured and stray animals, well-being checks, abuse/neglect, owner surrenders, dog bite/attack ...
Enforcement Officer
$45K - $52K/yr
Animal Enforcement - The officer enforces and handles animal complaints to include but not limited to; injured and stray animals, well-being checks, abuse/neglect, owner surrenders, dog bite/attack ...
Work involves patrolling an assigned area for response to complaints or calls and for detection of ... Positions may serve as a patrol officer, detective squad member, crime prevention officer, or in ...
Work involves patrolling an assigned area for response to complaints or calls and for detection of ... Positions may serve as a patrol officer, detective squad member, crime prevention officer, or in ...
Summary of the Position The Complaints and Compliance Supervisor reports to the Supplier Quality and Compliance Manager. This role is responsible for supervision and oversight of the Complaints ...
Summary of the Position The Complaints and Compliance Supervisor reports to the Supplier Quality and Compliance Manager. This role is responsible for supervision and oversight of the Complaints ...
The Police Officer classification requires the possession of a P.O.S.T Basic Certificate and ... Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related ...
The Police Officer classification requires the possession of a P.O.S.T Basic Certificate and ... Answer calls and complaints involving automobile accidents, robberies, assaults, fires and related ...
Police Officer
$56K - $61K/yr
The selected candidate(s) will patrol campus and investigate complaints and violations of State ... Police Officer Trainee: Applicants who do not meet the minimum requirements for a Police Officer I ...
Police Officer
$56K - $61K/yr
The selected candidate(s) will patrol campus and investigate complaints and violations of State ... Police Officer Trainee: Applicants who do not meet the minimum requirements for a Police Officer I ...
Police Officer
Greensboro, NC · On-site
$56K - $61K/yr
The selected candidate(s) will patrol campus and investigate complaints and violations of State ... Police Officer Trainee: Applicants who do not meet the minimum requirements for a Police Officer I ...
Police Officer
Greensboro, NC · On-site
$56K - $61K/yr
The selected candidate(s) will patrol campus and investigate complaints and violations of State ... Police Officer Trainee: Applicants who do not meet the minimum requirements for a Police Officer I ...
QA Complaints Specialist
Ledgewood, NJ · On-site
... O of their job. Harrow's values have driven interest over the past decade in attracting high ... Handles product complaints received from customer service department. * Initiates, process and send ...
QA Complaints Specialist
Ledgewood, NJ · On-site
... O of their job. Harrow's values have driven interest over the past decade in attracting high ... Handles product complaints received from customer service department. * Initiates, process and send ...
Police Officer
Junction City, KS · On-site
$25.84 - $45.58/hr
Junction City Police Officers Association Description Under the supervision of the Patrol Sergeant ... Work in partnership with the District Attorney's Office to obtain and file criminal complaints on ...
Police Officer
Junction City, KS · On-site
$25.84 - $45.58/hr
Junction City Police Officers Association Description Under the supervision of the Patrol Sergeant ... Work in partnership with the District Attorney's Office to obtain and file criminal complaints on ...
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
OFFICER
Dayton, OH · On-site
Officers receive and respond to a variety of complaints; handle emergency calls; interview complainants, suspects and victims; make arrests and restrain suspects as required; intervene and counsels ...
Complaints Officer information
See salary details
$9.38 - $14.90
17% of jobs
$17.05 is the 25th percentile. Wages below this are outliers.
$14.90 - $20.43
21% of jobs
The median wage is $23.46 / hr.
$20.43 - $25.96
22% of jobs
$25.96 - $31.49
15% of jobs
$31.66 is the 75th percentile. Wages above this are outliers.
$31.49 - $37.02
8% of jobs
$37.02 - $42.55
5% of jobs
$42.55 - $48.08
4% of jobs
$48.08 - $53.61
4% of jobs
$53.61 - $59.13
1% of jobs
$59.13 - $64.66
1% of jobs
$64.66 - $70.19
1% of jobs
$9
$30
$70
How much do complaints officer jobs pay per hour?
As of Jul 26, 2026, the average hourly pay for complaints officer in the United States is $30.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $35.10 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Complaints Officer, and why are they important?
To thrive as a Complaints Officer, you need strong problem-solving abilities, attention to detail, and a background in customer service or conflict resolution, often supported by relevant qualifications in business or communications. Familiarity with case management systems, CRM software, and sometimes regulatory compliance tools is typically required. Active listening, patience, and effective communication are crucial soft skills for building rapport and diffusing challenging situations. These skills ensure fair, consistent, and timely resolution of complaints, protecting both organizational reputation and customer satisfaction.
What does a Complaints Officer do?
A Complaints Officer is responsible for managing and resolving customer or client complaints within an organization. Their duties include investigating issues, communicating with complainants, ensuring complaints are handled fairly, and implementing improvements based on feedback. They often work closely with other departments to address underlying problems and ensure compliance with company policies and relevant regulations. By maintaining clear records and reporting trends, Complaints Officers help organizations improve their services and maintain customer trust.
What is the difference between Complaints Officer vs Customer Service Representative?
| Aspect | Complaints Officer | Customer Service Representative |
|---|---|---|
| Required Credentials | Relevant certifications in conflict resolution or customer service | Basic customer service training, sometimes certifications |
| Work Environment | Office settings, often in regulated industries like finance or healthcare | Call centers, retail, or online support platforms |
| Employer & Industry Usage | Used in industries with strict complaint handling protocols | Common across retail, telecom, hospitality sectors |
| Search & Comparison Intent | Focus on complaint resolution roles | Customer interaction and support roles |
While both roles involve customer interaction, a Complaints Officer specializes in managing and resolving formal complaints, often requiring specific conflict resolution skills and certifications. Customer Service Representatives handle general inquiries and support, with a broader focus on customer satisfaction. Understanding these differences helps job seekers find roles aligned with their skills and career goals.
How does a Complaints Officer typically collaborate with other departments to resolve customer issues?
A Complaints Officer regularly works with departments such as customer service, legal, compliance, and operations to thoroughly investigate and resolve customer complaints. This collaboration often involves gathering information, clarifying procedures, and ensuring that all relevant policies are followed during the resolution process. Effective communication and a proactive approach are essential, as Complaints Officers act as a bridge between the customer and internal teams to deliver fair outcomes and prevent repeat issues. Working closely with various teams also provides valuable insights into potential areas for process improvement.
More about Complaints Officer jobs
What states have the most Complaints Officer jobs? States with the most job openings for Complaints Officer jobs include:
What job categories do people searching Complaints Officer jobs look for? The top searched job categories for Complaints Officer jobs are:
Full-time
Posted 3 days ago
AIG rating
8.4
Based on 22 frontline employees who took The Breakroom Quiz
113th of 298 rated insurance
Job description
About the role
The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to operate within a complex and diverse complaint environment and learn about AIG's global business operations, particularly as it relates to our Claims and Underwriting processes.
You will be responsible for managing the dispute resolution processes across multiple countries, as well as drawing insights from the cases to identify lessons learned and to make sure we continue to listen, act and learn.
Key accountabilities will include but not limited to:
Qualifications:
#LI-CY1
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
AIG PC Global Services, Inc.
The Complaints and Disputes Officer role offers the successful candidate the opportunity to step into or further their complaints management career. You will have the opportunity to operate within a complex and diverse complaint environment and learn about AIG's global business operations, particularly as it relates to our Claims and Underwriting processes.
You will be responsible for managing the dispute resolution processes across multiple countries, as well as drawing insights from the cases to identify lessons learned and to make sure we continue to listen, act and learn.
Key accountabilities will include but not limited to:
- Review, manage and resolve simple to complex disputes from start to finish in accordance with all applicable in country laws and regulations, including referrals from the relevant arbitration services.
- Utilize your strong technical skills to evaluate disputes, determine whether to maintain or overturn previous decisions, and prepare related documentation, such as final decision letters, claims settlementterms, and/or regulatory submissions.
- Build AIG's relationships with customers, internal and external stakeholders, including regulator bodies/arbitrators.
- Ensure fair and equitable outcomes for our customers in handling all complaints is critical.
- Prepare reports for senior staff across our business in providing insights is an important aspect of this role.
- Assist with training, where required, involving the wider business of our Complaint Management process and the identification of complaints.
- Drive service excellence by adhering to, and exceeding, regulatory timeframes as they relate to the management of complaints.
Qualifications:
- 1+ years of dispute resolution experience preferably in the insurance industry.
- Understanding of our products, with a keen eye for detail and ability to follow process, meet deadlines and manage competing priorities.
- Excellent communication skills, both verbally and written.
- Multi-lingual language proficiency a plus (English and Spanish).
- Effective and efficient decision making and time management skills, with the ability to work unsupervised and under tight deadlines.
- Ability to manage complex matters confidently and calmly.
- Strong computer/multiple systems literacy is essential.
- A working understanding of complaint handling regulatory requirements.
- Strong negotiation and problem-solving skills.
- Ability to manage conflicting priorities in a timely, efficient and risk-aware manner.
- Good organizational skills and ability to handle multiple tasks simultaneously.
- Process orientated to implement change and continuously review and identify process improvements to gain efficiencies.
#LI-CY1
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security-as well as your professional development-to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.
Functional Area:
OP - Operations
AIG PC Global Services, Inc.
About AIG
Sourced by ZipRecruiter
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Industry
Insurance services
Company size
10,000+ Employees
Headquarters location
New York, NY, US
Year founded
1919